Book H10 Hoteles rooms in Maroma

"The stay was comfortable. "

"Overall, Ocean Riviera Paradise is a beautiful resort with strong amenities. The beach, pools, and restaurants were enjoyable, and my son had an amazing time, he made friends and truly enjoyed the experience. Unfortunately, there were some major inconsistencies in service. Our original room was next to active construction, and the paint smell was overwhelming. After we raised the concern, we were moved to a one-bedroom suite in the Privilege section, which was much better. However, despite being placed in that section, we were not given access to Privilege amenities because we had green wristbands instead of black. This caused repeated issues, we were denied entry to certain restaurants, could not access services in that area, and were even turned away when trying to get towels at the Privilege pool. What was most concerning was that staff repeatedly pointed out that we “booked through Expedia,” and it felt like that came with a lower level of service. The overall experience made us feel singled out and unwelcome at times. As a parent, it was especially disappointing to have my child notice and question why we were being treated differently. The resort has great potential, but better coordination and consistent guest service are needed."

"Very good service, excellent atmosphere, family-friendly, the restaurants are a 10/10."

"We recently stayed at Royalton Riviera Cancun and feel obligated to share our experience so other travelers can make an informed decision. The resort looks beautiful, but the service consistently ruined what should have been a relaxing vacation. On multiple occasions at different bars, we politely ordered drinks and were bluntly told “no” with no explanation or alternative offered. Staff would simply walk away and serve the next person, leaving us waiting just to order something else. It felt dismissive and unwelcoming. The biggest disappointment was the Mayan Cave dinner ($70 per person). Two people in our group are vegetarian and none of us eat beef. When we arrived, the fixed menu only offered surf and turf with no vegetarian options. We were told we should have notified them beforehand, though no one informed us when booking. We were promised accommodations, but instead received plain leafy greens called a “salad,” and were told the rest of our appetizers would not be served. After pushing back, only two appetizer plates were brought for eight adults to share. Vegetarians received a basic veggie patty, while the rest of us got salmon, while other tables received lobster and steak. Several courses listed on the menu never arrived. Buffet stations were frequently empty, sometimes the entire time we were there, and staff often appeared annoyed when guests waited for refills. Management listened but promised follow-ups never happened."

"Enjoyed our stay. The Activities Staff was amazing (shout out to Leo, Leslie, Paola, Natalia, Davina, and Jorge) and we enjoyed the beach, pool, and evening entertainment. Check in was fine, it it would have been helpful to know that we would have a building concierge who would give us all the specific details (Building 18- Michelle Ramirez was fantastic!). Beautiful property and it met our expectations. "

"Great food, clean room"