4/10 Poor
Will S.
Jun 4, 2025
Liked: Cleanliness
Lovely visit to Telluride, but mixed experience with this VRBO rental. First the positive. The location of this condo is ideal. Short walk to River Trail, the gondola, Clark’s Market, and all of the shops and restaurants in town. Spacious main living area and master bedroom. Other guests have pointed out that the décor is a bit dated. We also thought the beds needed to be updated. You sleep on foam pads in the two main rooms (a bit odd) and the two twin beds in the loft have thin mattresses with coils that are uncomfortable.Our experience with the management company, Vacasa, was unprofessional and frustraing. The customer service staff were friendly, but the local staff were completely unresponsive. I reached out via their 800# and message app. You’ll connect with someone in their corporate customer service (located out of state) who is responsive and polite, but they are unable to do anything to help you. They stated they would forward our request to a “local staff person” in Telluride. We tried four times to get someone locally to help us out during our five-day stay and never heard back from anyone. We were unable to access our parking spot which was blocked by a dumpster during major construction in the neighborhood. There were also numerous small repairs needed at the property that would have been easy to fix if Vacasa was doing their job.. Do not expect a local staff person from Vacasa to assist you during your stay at this property. You're on your own.
Will S.
Stayed 4 nights in May 2025