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Ameristar Casino Resort Spa Black Hawk

4-star property
111 Richman St, Black Hawk, CO 1-855-201-7819

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3.8 out of 5
Good!
See all 37 Travelocity Reviews

"Property and facilities were amazing but check in was not. They didn’t recognize our reservation we made through Travelocity. " More

By a verified traveler on Fri 21 Aug 2020

Points Of Interest

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Hotel Description

4-star spa resort near Ameristar Casino Black Hawk

In historical district

With a stay at this Black Hawk resort, you'll be steps from Ameristar Casino Black Hawk and within a 10-minute walk of Monarch Casino Black Hawk. Golden Mardi Gras Casino and Golden Gates Casino are also within half a mile (1 km).

Casino, outdoor pool

This smoke-free resort features a casino, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the 2 spa tubs and get free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 536 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, premium bedding, and separate bathtubs and showers.

Luxury King City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Spa Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Two Queen City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ameristar Casino Resort Spa Black Hawk ratings based on 37 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ameristar Casino Resort Spa Black Hawk

Everyone (21) Couples (5) Family (10)
1 out of 5
The rudeness, the fact that I tried several times to call the front desk only to get an automated message that put me on hold and rolled over several times! The busiest hotel in Blackhawk and no NFL ticket. We had to go to another hotel to watch the cowboy game! Hospitality was severely lacking! And no WiFi access! Won’t be coming back , at least to the Ameristar

Posted by , from Canton TX on Sep 28, 2020

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Comment from Hotel Management

Sep 30, 2020 by Heather W.

Kim we are sorry to hear about your experience, do you have a phone number we may contact you at? We appreciate the feedback.

5 out of 5
Property and facilities were amazing but check in was not. They didn’t recognize our reservation we made through Travelocity.

Posted by on Aug 21, 2020

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Comment from Hotel Management

Aug 23, 2020 by Laurel T

Thank you for your feedback. We will address with our front desk staff

4 out of 5

Posted by on Jul 28, 2020

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Comment from Hotel Management

Jul 29, 2020 by Heather W.

Thank you for staying with us and thank you for your feedback.

3 out of 5
Nice location. Checkin and casino staff were excellent. Fireside restaurant was excellent. Room was dirty. Will not be staying there in the future for that reason.

Posted by , from Arkansas on Jun 24, 2020

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Comment from Hotel Management

Jul 6, 2020 by Heather W.

Thank you for your feedback. If you ever have an issue, please let us know and we will be happy to fix it.

5 out of 5
The fastest check in I've ever experienced. So friendly and inviting. The only thing i could complain about is while playing i had to leave my machine to get a drink. MORE WAITRESSES

Posted by , from Colorado Springs on Feb 27, 2020

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Comment from Hotel Management

Feb 27, 2020 by Laurel T

Thank you for your feedback

4 out of 5
Really liked the view from the 28th floor. Pool and hot tub was great. Large rooms and the buffet was tasty.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 26, 2020 by Heather W.

Thank you for your feedback and thank you for staying with us.

4 out of 5
It was great. The checkin was quick and easy. The rooms are big and very spacious.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Laurel T

Thank you for your feedback

1 out of 5
I would like to first say we drive two hours for my son birthday to Come to the hotel saying that are room was canceled and they were sold out?We cheated in before 9 pm Please let us know what you can do about the situation? Thank you

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 7, 2020 by Heather W.

Thank you for your feedback, do you have contact information so we may address the situation.

5 out of 5
Everything was beautiful rooms were clean and rooftop hot tub is to die for

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by Laurel T

Thank you for your feedback. We look forward to seeing you again

5 out of 5
Best place I've ever stayed! It was beautiful and I had a great time!

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by Heather W.

Thank you for staying with us and thank you for your feedback.

About the Ameristar Casino Resort Spa Black Hawk

Location 111 Richman St, Black Hawk, CO 80422

Renovations + Closures

The following facilities or services will be unavailable from June 18 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Spa
  • Swimming pool

Property Features

Ameristar Casino Resort Spa Black Hawk offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A casino, a 24-hour fitness center, and a sauna are also featured at the business-friendly Ameristar Casino Resort Spa Black Hawk. Self parking and valet parking are free. This 4-star Black Hawk resort is smoke free.

  • 536 guestrooms or units
  • 5 dining venues
  • 5 bars or lounges
  • Casino
  • Coffee shop
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Denver Intl. Airport (DEN) (88.1 km / 54.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Ameristar Casino Resort Spa Black Hawk offers 536 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Black Hawk resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Timberline Grill - This restaurant serves dinner only.

Centennial Buffet - This buffet restaurant serves brunch, lunch, and dinner. Open daily.

Waypost Deli - This delicatessen serves lunch and dinner. Open daily.

Firside Kitchen - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Hot springs nearby
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Rafting nearby
  • Snow tubing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Spa Services

Ara Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Number of hot springs - 1
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Level 1 of the property will not allow anyone under the age of 21. This includes no minors in the Buffet, Deli, Timberline Grill and Starbucks. Persons under the age of 21 can dine in the Fireside Kitchen or In Room dining.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Prepaid credit cards/gift cards are not accepted as deposits for incidentals. A valid credit card must be presented at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Ameristar Resort Spa
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You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Hot springs access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.