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"Only 1 elevator working no heat in the pool needs more lighting " More

By a verified traveler on Sun 08 Nov 2020

Hotel Description

3-star hotel near Aquatopia

In Tannersville

You'll find Aquatopia and Camelback Ski Area within 2 miles (3 km) of this hotel. Mount Airy Casino is within 9 miles (15 km) and Sherman Theater is within 12 miles (20 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Free WiFi, flat-screen TVs

The 152 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$89* Per night/room May 13 - May 14

Superior Loft, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mountainside Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chateau Resort & Conference Center ratings based on 14 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Chateau Resort & Conference Center

Everyone (8) Couples (1) Family (4)
3 out of 5
Only 1 elevator working no heat in the pool needs more lighting

Posted by on Nov 8, 2020

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3 out of 5
Design and offerings were nice. In need of update and repairs. Elliptical in fitness room didn't work. Jacuzzi 2/6 jets worked.

Posted by on Oct 14, 2019

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4 out of 5
Staff was exceptional... especially our waitress Jenny! So very pleasant and aimed to please in every way. The resort need some upgrading although I think some renovations are taking place. The location is ideal for a fall get away before the hectic ski season begins. Will return!!

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 13, 2019 by Barbara

Thank you for your excellent review. We are very pleased that you enjoyed yourself here. You are correct in the belief that renovations are just beginning. Many improvements to come in the near future. Hope to serve you again soon.

5 out of 5
Bare minimal amenities in room. Outdated hotel that needs some work. More of a motel than a resort.

Posted by on Feb 21, 2019

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5 out of 5
We reserved a room at the Chateau months ago for an evening wedding nearby, but were involved in a serious multi car crash approximately 60 miles from the wedding site. We were shaken and realized we couldn't get to the ceremony in time when police finished processing us. I contacted the Chateau with no expectations, but was so appreciative that the staff was kind enough to give us a full refund given the emergency situation, even though it was already after 5:00pm. Thanks for the hospitality and hope to see you in the future!

Posted by , from New Jersey on May 21, 2018

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2 out of 5

Close to Camelback, and that's about it

Pros: The free shuttle to camelback. That's it
Cons: Clean your hotel!!
The only good thing about this hotel is it's proximity to Camelback and the free shuttle. Other than that, I can't find many pluses. It is WAY to over priced for what you get. The room was dirty. We saw hair in the shower, mold in the bathroom and our room had a pungent stale smell. The housekeeping barely made up our rooms the next day. They just pulled the comforter over our beds. There was also a housekeeping rag on our bed when we checked in. We attempted to use the pool which was absolutely disgusting. The deck was slimy and unclean. The pool water was cloudy and had chucks of hair floating around. We left within minutes. The staff seemed okay but when I was checking in, I asked a single question about the shuttle. The front desk person began to answer and then just started talking to a coworker midway through her answer. She just kept talking so I ended up just awkwardly walking away. It was a rude thing to do to anyone, let alone a customer.

Posted by on Mar 1, 2018

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2 out of 5

Terrible Service

Had to switch rooms the first night because the the mattresses were awful and the bed was sloping down in the middle. The second room the beds were much better, but the TV didn't work. They sent a maintenance person who couldn't fix the TV and said we needed an engineer...waited hours and then they told us the engineer left for the day. They wanted us to switch rooms again so we would have a working TV. Housekeeping never came to clean the room. We went to the front desk several times to ask for maid service, but they still never came. When we complained they offered us free breakfast. Service at the restaurant was slow and they were always out of normal things. There was one waitress for the whole dining room who was running around, stressed out, and always complaining about how overworked she was. They were out of things like unsweetend iced tea, decaf coffee...building is run down and needs work. I could overlook that if the service wasn't so awful.

Posted by on Nov 6, 2017

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2 out of 5
If you just need a place to rest your head real quick in and out then ok. Not worth the money. Maybe if it was for less than $100 bucks. The hotel could be nice but needs renovations ASAP. Nice view. No refrigerator. Only for renting at $10 bucks. However when I requested one it was sold out. I spent $35 bucks on food and had no where to put it but the trash. Also the people working at the food place tried to overcharge me as if I was stupid.

Posted by on Aug 14, 2017

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3 out of 5

Hotel needs updates, which seems to be in progress

Hotel is old and the lobby is being updated. Hope the rooms will be renovated too as it looks very dated. Has both indoor and outdoor pool. Guess if you are skiing, you need need a convenient place to stay but in the summer, there isn't much point

Posted by on Jul 5, 2017

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2 out of 5

Big Disappointment

Pros: Wait staff in the restaurant were charming and attentive. They did a very good job with what they had to work with.
Cons: EVERYTHING- from better customer service to better maintenance, the entire place needs an upgrade. Restaurant needs better choices.
Location: We spent the day rafting and had plans for the next day, which we cut short because we were exhausted.
Hotel is in disrepair. Staff is unable to rectify situations. Where to begin? Room did not have a hair dryer...took over an hour and several requests to get one, then due to a faulty outlet in bathroom 2 different hair dryers didn't work. While this was going on there were people stuck in the elevator (Firemen had to come get them out.) The air conditioner banged through the night, toilet was hard to flush then ran noisily all night....the lobby, basement and arcade were horribly hot (no AC there at all.) The Sauna was out of order, the hot tub jets were a joke- barely worked, the railing in the stairway was held together by duct tape, the front desk help refused to check the coffee urns and several guests who came for the advertised complementary coffee left without any. Management comped half of our overpriced poorly cooked meal, (don't get the catfish and avoid the place entirely if you are vegetarian or gluten free) VERY limited menu.... but it wasn't enough. We were hungry, tired and miserable by the time we checked out. Happy we only reserved 1 night.

Posted by , from Newburgh, NY on Sep 6, 2016

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About the Chateau Resort & Conference Center

Location 475 Camelback Road, Tannersville, PA 18372

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to May 31 2021 (dates subject to change):

  • Fitness facilities
  • Sauna
  • Spa tub
  • Swimming pool

Property Features

Chateau Resort & Conference Center offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a terrace, and an arcade/game room are also featured at the business-friendly Chateau Resort & Conference Center. Free self parking is available. This 3-star Tannersville hotel is smoke free.

  • 152 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Game room or arcade
  • Terrace
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Arcade/game room
  • Refrigerator (on request)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Barre, PA (AVP-Scranton Intl. Airport (AVP) (72.2 km / 44.9 mi)
  • Parking: Free self parking

Room Amenities

Chateau Resort & Conference Center offers 152 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Tannersville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11 AM.

Chateau Resort & Conference Center has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14.50 per person (approximately)
  • Pet fee: USD 25 per accommodation, per night
  • Refrigerator fee: USD 10 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Resort
  • Chateau Resort Tannersville
  • Chateau Tannersville
  • Chateau Resort And Conference Center
  • Chateau Hotel Tannersville
  • Chateau & Conference Center
  • Chateau Resort & Conference Center Hotel
  • Chateau Resort & Conference Center Tannersville
  • Chateau Resort & Conference Center Hotel Tannersville

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.