"Stayed here for a weekend in July. The pool was nice and it has a bar! " More

By no2alike on Wed 16 Nov 2011

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Hotel Description

3.5-star hotel near Creve Coeur Golf Club

On lake

You'll find Creve Coeur Golf Club and Holocaust Museum within 3 miles (5 km) of this hotel. Payne-Gentry Historical House and Historic Aircraft Restoration Museum are also within 6 miles (10 km).

Poolside dining

This hotel features a restaurant, an indoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour health club and perks like free self parking.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 299 guestrooms also offer WiFi and flat-screen TVs. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$129 per night

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Sheraton Westport Chalet Hotel St. Louis ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton Westport Chalet Hotel St. Louis

Everyone (2) Family (1)
3 out of 5

Difficult to access and poor timing

Pros: Could be a nice family environment.
Cons: Management and their decision making.
It would have been nice to know, prior to booking the room, that there was a gay men pool party in the middle of the day, on the Saturday of Memorial Day weekend. There were a lot of uncomfortable parents with kids in tow, who would have liked to relax around the pool.

Posted by on May 31, 2016

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3 out of 5

No indoor pool

The room was smaller than I expected. And the indoor pool was in a completely different hotel!

Posted by on Apr 24, 2016

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2 out of 5

A bad experience from start to finish

When I first arrived, they have two hotels in very close proximity of each other. Both owns by the same company. When I went to check it I find out I'm at the wrong hotel. After waiting 20 mins which seemed like 45-60 because they were training a new front desk clerk it seemed. Its 1:30 am people are tired and road fatigued. This should not be the time to train people and leave people standing on their feet. Only later to be informed that I need to go to another hotel that's around the corner (They tell me around the corner like I live in St Louis). I remind the front desk clerk that I am not from around here and I did not see any other hotel when I pulled on this parking lot. Needless to say, I'm sent away in the middle of the night to figure it out myself. She did not offer to call the other hotel to send a shuttle bus or security to escort me to the correct hotel. So I'm left to drive away and figure it out on my own. After spending another 20 mins looking for this place I decide to call. The front desk rep that answers comes off a bit rude and unconcerned at first (This could of just been my frustration level at peak though). She stays on the phone with me and offers to even send security out into the parking lot around the building to locate me. Finally I'm greeted by the security guard and I'm escorted back to the correct hotel. After a short wait to get checked it I'm finally off to my room for some sleep. The very next day I received no house keeping, no towels, etc.

Posted by , from OK on May 4, 2015

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5 out of 5

fun pool!

Pros: Close restaurants, Free Internet
Stayed here for a weekend in July. The pool was nice and it has a bar!

Posted by on Nov 16, 2011

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2 out of 5

This hotel made me feel horrible

Cons: No free Internet, Noisy
The TV volume is so low that you can not hear when the air condition blows the air out. The people next door made so much noise that I can not sleep at night. I called security guard at 12:00 am and 2:00 am twice in order to make next door quiet down.

Posted by on Apr 17, 2011

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3 out of 5

Nice hotel but tired

Pros: Close restaurants
Cons: Noisy
This hotel looks like it was once really over the top but now is getting old and tired. It would take millions to revamp it since it is so big. There was some construction type noises going on above and outside of our room that when I called the front desk about it they took no action, nor returned my call. So the hotel was a get what you pay for kind of arrangement, I received a good discount, and was only staying for the one night, so it was a good value for the money; but not a top rate experience.

Posted by , from Los Angeles, CA on Apr 12, 2011

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5 out of 5

Great location and very nice room.

Pros: Close restaurants, Quiet
Great location and a very nice room for the price. Large flat screen TV and comfortable bed. Within easy walking distance to Westport restaurants shops.

Posted by , from Hannibal, MO on Feb 12, 2011

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4 out of 5

Great service to accomodate needs

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Upon arrival we were put in a room on the bottom level of the hotel. It had a very musty smell to me and I couldn't stand it after about an hour there. I seriously thought if every room smelled like that we would be switching hotels real quick. We went to the front desk, explained the situation and asked to be moved...they immediately moved us to a room on the top floor. This room had no funky smell at all and we were able to enjoy the rest of our weekend!! We had a wonderful stay! The grounds area is just so beautiful and there is so much to do you almost don't need to leave the grounds the entire weekend. If we didn't have plans I know we wouldn't have left! We will absolutely go back one day!

Posted by , from Kaukauna, WI on Feb 9, 2011

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1 out of 5

Horrible

Pros: Close restaurants
Cons: No free Internet, Noisy, dirty
Don't get fooled by the Sheraton name. Apparently they get a lot of conference type business because of the location. The 'non-smoking" room reeked of tobacco smell, bathroom was not to clean, and the staff was minimally courteous. Our room overlooked a huge air-conditioning unit surrounded by garbage.

Posted by on Feb 9, 2011

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5 out of 5

Had a great visit

Hotel and staff was extremely nice. Room was clean and comfortable.

Posted by , from Tubac, AZ on Feb 4, 2011

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About the Sheraton Westport Chalet Hotel St. Louis

Location 191 Westport Plz, Maryland Heights, MO 63146

Property Features

Sheraton Westport Chalet Hotel St. Louis offers its guests an indoor pool, a 24-hour health club, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Sheraton Westport Chalet Hotel St. Louis also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. You'll have access to the indoor pool at a partner property. A roundtrip airport shuttle is free at scheduled times. Self parking is free. This 3.5-star Maryland Heights hotel is smoke free.

  • 299 guestrooms or units
  • 6 levels
  • 2 buildings
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: St. Louis, MO (STL-Lambert-St. Louis Intl.) (12.5 km / 7.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Westport Chalet Hotel St. Louis offers 299 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, and hair dryers. This Maryland Heights hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2016.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Lucerne Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 50 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15.95 for adults and USD 8.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Pet fee: USD 75.00 per pet, per night
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Chalet Westport St. Louis
  • Sheraton Westport Chalet Hotel St. Louis Maryland Heights
  • Sheraton Westport Chalet St. Louis Maryland Heights

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).