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4.6 out of 5

"Great stay. Found a suite to keep all 6 of us. " More

By a verified traveler on Tue 22 Mar 2022

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Hotel Description

3.5-star hotel near Ameristar Casino St. Charles, connected to the convention center

Convention convenience

You'll find Ameristar Casino St. Charles and Lindenwood University within 2 miles (3 km) of this St. Charles hotel. Historic Main Street and Lewis & Clark Boathouse and Nature Center are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 5 Max
$153* Per night/room Jul 5 - Jul 6

Suite, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites St. Louis - St. Charles ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites St. Louis - St. Charles

Everyone (12) Couples (2) Family (7)
2 out of 5
Great stay. Loved the hotel. Did not get the room I originally booked even though I called to confirm & to let them know we’d be checking in late. I was assured that all was well. Unfortunately the room I got was short a bed. Not good. The pool was also closed before I checked out. So that sucked too.. We never got to use it.

Posted by on Mar 27, 2022

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Comment from Hotel Management

Mar 29, 2022 by GM

Dear Ashley, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that you were unable to enjoy the pool. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Tim Lewin General Manager

5 out of 5
Great stay. Found a suite to keep all 6 of us.

Posted by , from WAUKEGAN on Mar 22, 2022

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Comment from Hotel Management

Mar 23, 2022 by GM

Dear JOHN, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Tim Lewin General Manager

5 out of 5

Posted by , from St Louis on Jan 2, 2022

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5 out of 5
Great experience, as always, at Embassy Suites.

Posted by , from Loudon on Dec 24, 2021

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Comment from Hotel Management

Dec 24, 2021 by GM

Dear Linda, I'm glad that we met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Tim Lewin General Manager

5 out of 5

Posted by on Dec 22, 2021

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5 out of 5

Posted by , from Liberty on Sep 3, 2021

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5 out of 5
Breakfast was good way to start the day

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by GM

Dear Anonymous, We appreciate your review and recommendation. I'm delighted to hear we offered a great start to your day. Please find a reason to visit us again soon. Best, Tim Lewin General Manager

5 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jul 1, 2021 by GM

Dear Anonymous, We love hearing that your stay was enjoyable. Thank you for choosing us and please visit again. Best, Tim Lewin General Manager

5 out of 5

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jul 1, 2021 by GM

Dear Anonymous, Thank you for your time in sharing your kind review and please visit us again. Best, Tim Lewin General Manager

4 out of 5
Convenient location, clean and safe facilities.

Posted by on May 8, 2021

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Comment from Hotel Management

May 9, 2021 by Tim L.

I will share your comments with our team. The staff works hard to ensure the hotel is regularly sanitized for our guests.

About the Embassy Suites St. Louis - St. Charles

Location 2 Convention Center Plz, St. Charles, MO 63303

Property Features

Embassy Suites St. Louis - St. Charles offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. A business center and limo/town car service are available. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites St. Louis - St. Charles. Free self parking is available. This 3.5-star St. Charles hotel is smoke free.

  • 296 guestrooms or units
  • 12 levels
  • Built in 2005
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Embassy Suites St. Louis - St. Charles offers 296 accommodations with laptop-compatible safes and safes. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites St. Louis - St. Charles has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel St. Louis-St. Charles
  • Embassy Suites St. Louis-St. Charles
  • Embassy Suites St. Louis-St. Charles Hotel
  • Embassy Suites St. Louis St. Charles Hotel
  • Embassy Suites St. Louis Hotel
  • Embassy Suites St. Louis St. Charles
  • Embassy Suites St. Louis
  • Embassy Suites St. Louis - St. Charles Hotel
  • Embassy Suites St. Louis - St. Charles St. Charles
  • Embassy Suites St. Louis - St. Charles Hotel St. Charles

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.