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The Elms Hotel & Spa, a Destination by Hyatt Hotel

3.5-star property
401 Regent St, Excelsior Springs, MO 1-855-201-7819
3.7 out of 5
Good!
See all 21 travelocity Reviews

"Great experience - friendly staff, wonderful spa treatments. Food in the restaurant was very good. It was a great weekend getaway. " More

By a verified traveler on Sun 17 Oct 2021

Points Of Interest

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Hotel Description

3.5-star romantic hotel near Paradise Playhouse

In historical district

Within a 10-minute walk of the hotel, you'll find Paradise Playhouse and Hall of Waters and Cultural Museum. Excelsior Golf Course and Fence Stile Vineyards and Winery are also within 3 miles (5 km).

Full-service spa, dining

A full-service spa, 2 spa tubs, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 6 conference rooms, free WiFi in public areas, and free valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Free WiFi, iPod docks

The 153 guestrooms have LCD TVs with cable channels and offer free WiFi and iPod docks. Other amenities include private yards, room service, and coffee/tea makers.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Jan 23 - Jan 24

Presidential Suite, 1 King Bed with Sofa bed (Royal)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds (Royal)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Royal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed (Parlor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Elms Hotel & Spa, a Destination by Hyatt Hotel ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Everyone (7) Couples (5) Family (7)
5 out of 5
Great experience - friendly staff, wonderful spa treatments. Food in the restaurant was very good. It was a great weekend getaway.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by Chanelle, Front Office Manager

Hello Janell, Thank you for your recent stay & review! We are happy you had a great stay and we hope to see you again in the future!

1 out of 5
For the top price they charge, most of the amenities were broke and not working, since Hyatt took over it has gone seriously down hill. It is not worth the stay.

Posted by on Oct 9, 2021

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Comment from Hotel Management

Oct 17, 2021 by Chanelle, Front Office Manager

Hello Tony, I am so sorry your stay was not what you expected and what we would like to deliver. Please feel free to reach out to me directly if you plan on booking in the future. We would like to ensure all goes smoothly & we deliver the experience you truly deserve. Thank you,

5 out of 5
Old hotel in a quiet little town. It is a fantastic place to get away, relax and enjoy a restful weekend.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Sep 19, 2021 by Chanelle, Front Office Manager

Hello Mark, Thank you for your recent stay & review! We hope to have you back in the future!

5 out of 5
Property was exactly what we expected. A historical experience with class. We enjoyed using the outdoor pool and hit tub and felt very relaxed during our stay. We wished we could have stayed longer. There is a lot to do and see on the property. Next visit it will be our focus.

Posted by on Jul 9, 2021

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3 out of 5

Posted by on May 28, 2021

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Comment from Hotel Management

Jun 9, 2021 by Chanelle, Front Office Manager

Thank you for your recent stay & review, it appears we may not have hit the mark, we hope to see you again in the future so we can turn that around!

5 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 1, 2021 by Chanelle, Front Office Manager

Thank you for your recent stay & review, we hope to see you again in the future!

5 out of 5

Posted by on Apr 21, 2021

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Comment from Hotel Management

May 7, 2021 by Chanelle, Front Office Manager

Thank you for your recent stay & review!

4 out of 5
Nice clean hotel.

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 7, 2021 by Chanelle, Front Office Manager

Thank you for your recent stay & review, we hope to see you again in the future!

5 out of 5
The property was great, really enjoyed our stay. The quality of the service at the 88 restaurant was subpar at best. The food there was just ok. The ghost tour was exceptional. Jay was a highlight of the stay. The spa was also exceptional. We enjoyed our time at the Elms.

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 18, 2021 by Chanelle, Front Office Manager

Thank you so much for your recent stay & review, I will make sure to share the details given regarding the 88. We hope to see you again in the future!

1 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Jan 6, 2020 by Jennifer

We're sorry your stay was not to your liking. We hope you will return and give us a chance to improve your experience.

About the The Elms Hotel & Spa, a Destination by Hyatt Hotel

Location 401 Regent St, Excelsior Springs, MO 64024

Property Features

The Elms Hotel & Spa, a Destination by Hyatt Hotel offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 250 square feet (23 square meters) and includes conference space. A 24-hour fitness center, a sauna, and a terrace are also featured at the business-friendly The Elms Hotel & Spa, a Destination by Hyatt Hotel. Free self parking and valet parking are available. This 3.5-star Excelsior Springs hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 250 sq ft of conference space
  • 23 sq m of conference space
  • Built in 1912
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Elms Hotel & Spa, a Destination by Hyatt Hotel offers 153 accommodations with iPod docking stations and safes. Beds feature down comforters. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • Private outdoor space
  • HD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11:00 AM.

Eighty Eight Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Elms Spa has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Spa tub in spa
  • Number of treatment rooms 17
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are available for USD 20 per day.

Pet Policy

  • Pets: USD 50 per accommodation, per stay (maximum USD 50 per stay)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.65 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Pet fee: USD 50 per accommodation, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 20 per day
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elms Excelsior Springs
  • Elms Hotel
  • Elms Hotel Excelsior Springs
  • Hotel Elms
  • The Elms Hotel Spa
  • The Elms Hotel Spa
  • The Elms Hotel Spa a Destination by Hyatt Hotel
  • The Elms Hotel & Spa, a Destination by Hyatt Hotel Hotel

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.