Book a hotel near Short Pump Town Center, Short Pump

"Clean rooms"

"The pool was dingy and not clean- stuff floating in the water. Yuck!"

"This is a very nice hotel and convenient to a lot of stores and restaurants. However, I did not like the fact that the hotel is in the suburbs with a dedicated parking lot that no one else is using except guests of the hotel, but the hotel charged for parking. I usually only see that in cities where parking is a premium and other people are also competing for the parking spaces."

"Room was clean, property was quiet, and staff was friendly and helpful "

"Overall, the experience wasn’t terrible, but it also was not close to amazing. Right as you walk into the lobby, the smell of the hotel’s pool smacks you quickly and it’s pretty potent - either the pool is over-chlorinated and/or the ventilation is poor. In my room, the coffee machine was missing parts (the basket) and couldn’t even be used. On Saturday morning I went downstairs to tell the woman working the desk, and she just looked at me and said “okay”. The coffee maker was never fixed, no part was brought, etc. I also let the gentleman working the front desk about this during my checkout. He was definitely the most hospitable staff member I encountered - he provided excellent customer service. Otherwise, the room also wasn’t seen or tended to by any staff on Saturday either to do anything for towels, sheets, etc. Would I stay here again? Probably not - there are multiple hotels in the area around the same price range."

"The stay was great! Everyone was friendly! We enjoyed our breakfast as well! "