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4.2 out of 5

"We go here when we visit Richmond. " More

By a verified traveler on Fri 06 Aug 2021

Hotel Description

Enjoy the indoor pool at this 3-star Glen Allen hotel

Near the airport

Within 3 miles (5 km) of this Glen Allen hotel, you'll find Children's Museum of Richmond and Short Pump Town Center. Regency Square Mall and Henrico Doctors' Hospital are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free wired Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 155 guestrooms also offer free wired Internet and flat-screen TVs with cable channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 1 King Bed, Accessible Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Sep 30 - Oct 1

Room, 1 King Bed, Hearing Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Hearing Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn Richmond Innsbrook ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Richmond Innsbrook

Everyone (7) Couples (2) Family (4)
5 out of 5
We go here when we visit Richmond.

Posted by on Aug 6, 2021

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5 out of 5
Great place!

Posted by on May 22, 2021

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5 out of 5
Have stayed here several times and always come back.

Posted by on May 9, 2021

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1 out of 5

Posted by on May 8, 2021

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2 out of 5
The service was terrible, only one elevator worked, had to wait sometimes up to fifteen minutes. We stayed 3 nights and our room was never cleaned. We had to request towels. I wouldn’t be staying at this hotel anymore.

Posted by on Apr 26, 2021

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5 out of 5
I enjoyed my stay. The Staff was very nice and when I ran into an issue they were eager to fix the problem. Overall my stay was great, I will be going back again.

Posted by on Mar 1, 2020

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2 out of 5
The shower head needed replacing, it was adjustable, not barely had water no matter which way we turned it. The shower head was also dirty. The mattress was worn out and squeaky. Neither my wife nor i slept well at all. The pool was cloudy. I expected better for a Hilton.

Posted by on Jul 7, 2019

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5 out of 5
It was very clean and nice I was very surprised

Posted by on Mar 9, 2019

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4 out of 5
First the staff was very friendly and kind My biggest complaint no handicap parking at all And the pain i endured having to walk a long distance was horrible and the hotel chef doesnt really cook he is clueless on menu he just kind of throw things in dish that dont really go with dish.

Posted by , from Virginia on Nov 18, 2018

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5 out of 5
Very nice hotel. Probably nicest I've stayed in a long time.

Posted by , from richmond , va on Apr 2, 2018

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About the Hilton Garden Inn Richmond Innsbrook

Location 4050 Cox Rd, Glen Allen, VA 23060

Property Features

Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 2080 square feet (193 square meters). The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 6 levels
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Richmond Staples Mill Road Station (9.4 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.

Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10.95 per person (approximately)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Innsbrook
  • Hilton Garden Inn Richmond
  • Hilton Garden Inn Richmond Innsbrook
  • Hilton Garden Inn Richmond Innsbrook Glen Allen
  • Hilton Garden Inn Richmond Innsbrook Hotel
  • Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
  • Richmond Hilton Garden Inn
  • Glen Allen Hilton
  • Hilton Garden Inn Glen Allen
  • Hilton Glen Allen
  • Hilton Richmond Innsbrook
  • Hilton Garden Inn Richmond Innsbrook Hotel
  • Hilton Garden Inn Richmond Innsbrook Glen Allen
  • Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

You should know

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.