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"I reserved online, and was put in a handicapped room, which meant the shower was the entire bathroom. I did not request a handicapped allowance. Coff ... " More

By a verified traveler on Mon 20 Jun 2022

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Hotel Description

3-star hotel near Short Pump Town Center

Near the airport

Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Children's Museum of Richmond. Also, Virginia Hospital & Health is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$118* Per night/room Oct 23 - Oct 24

Room, 1 King Bed, Hearing Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Hearing Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Richmond Innsbrook ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Richmond Innsbrook

Everyone (9) Couples (2) Family (5)
3 out of 5
I reserved online, and was put in a handicapped room, which meant the shower was the entire bathroom. I did not request a handicapped allowance. Coffee for provided coffee maker was hard to come by. They did have coffee available on the first floor -lobby. TV did not work with its remote -maintenance went thru 3 different units.

Posted by on Jun 20, 2022

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5 out of 5
It's a suburban hotel north of the city. Not too far but also away from city Hussle and bussle. I stayed here once before.

Posted by , from Dumfries on Dec 28, 2021

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3 out of 5
The hotel is close to restaurants and shopping. What we didn't like was they took $100.31 from our card and kept $50.31 from our card and couldn't explain why.

Posted by , from Arcade on Nov 29, 2021

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5 out of 5
We go here when we visit Richmond.

Posted by on Aug 6, 2021

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1 out of 5

Posted by on Jul 24, 2021

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5 out of 5
Great place!

Posted by on May 22, 2021

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5 out of 5
Have stayed here several times and always come back.

Posted by on May 9, 2021

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1 out of 5

Posted by on May 8, 2021

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2 out of 5
The service was terrible, only one elevator worked, had to wait sometimes up to fifteen minutes. We stayed 3 nights and our room was never cleaned. We had to request towels. I wouldn’t be staying at this hotel anymore.

Posted by on Apr 26, 2021

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5 out of 5
I enjoyed my stay. The Staff was very nice and when I ran into an issue they were eager to fix the problem. Overall my stay was great, I will be going back again.

Posted by on Mar 1, 2020

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About the Hilton Garden Inn Richmond Innsbrook

Location 4050 Cox Rd, Glen Allen, VA 23060

Property Features

Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 2080 square feet (193 square meters) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 6 levels
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 20 for adults, USD 9 and USD 20 for children (approximately)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Innsbrook
  • Hilton Garden Inn Richmond
  • Hilton Garden Inn Richmond Innsbrook
  • Hilton Garden Inn Richmond Innsbrook Glen Allen
  • Hilton Garden Inn Richmond Innsbrook Hotel
  • Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
  • Richmond Hilton Garden Inn
  • Glen Allen Hilton
  • Hilton Garden Inn Glen Allen
  • Hilton Glen Allen
  • Hilton Richmond Innsbrook
  • Hilton Garden Inn Richmond Innsbrook Hotel
  • Hilton Garden Inn Richmond Innsbrook Glen Allen
  • Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

You should know

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.