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Hilton Garden Inn Richmond Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
Exterior
Lobby
Reception
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot Tub
  • Parking available

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for King

Flat-screen TV, pay movies

King

8.6 out of 10
Excellent
(59 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

8.2 out of 10
Very good
(14 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(14 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay movies

Room, 2 Queen Beds, Hearing Accessible

9.8 out of 10
Exceptional
(6 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay movies

Room, 1 King Bed, Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Glen Allen

Near the airport.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Regency Square Mall is within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 3 min drive - 2.4 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.1 miles
  • University of Richmond - 10 min drive - 7.0 miles
  • Lewis Ginter Botanical Garden - 12 min drive - 8.6 miles
  • Virginia Commonwealth University - 15 min drive - 12.5 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Panera Bread - ‬10 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬8 min walk
  • ‪Silver Diner - ‬5 min walk
  • ‪Capital Ale House - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

3-star hotel near Short Pump Town Center
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square meters) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

  • 1 building
  • 155 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

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  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, 2,792 reviews
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Nov 4 - Nov 5
Total with taxes and fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Frequently asked questions

How close is Hilton Garden Inn Richmond Innsbrook to the airport?

Hilton Garden Inn Richmond Innsbrook is 22 mi (27-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Garden Inn Richmond Innsbrook?

As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Richmond Innsbrook on Nov 23, 2025 start from $83.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Garden Inn Richmond Innsbrook have an airport shuttle?

Airport shuttle services are not available at Hilton Garden Inn Richmond Innsbrook.

Does Hilton Garden Inn Richmond Innsbrook offer free breakfast?

Free breakfast isn’t offered at Hilton Garden Inn Richmond Innsbrook, but continental breakfast is offered for a fee of between USD 9 and 20 for adults, USD 9 and 20 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Hilton Garden Inn Richmond Innsbrook?

No, there is no casino at this hotel.

What time is check-in at Hilton Garden Inn Richmond Innsbrook?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hilton Garden Inn Richmond Innsbrook?

Free parking is not available at this hotel. Self parking is available for USD 5.12 per day.

Does Hilton Garden Inn Richmond Innsbrook have a pool?

Hilton Garden Inn Richmond Innsbrook features an indoor pool. Guests can enjoy pool access from 7 AM to 11 PM.

Does Hilton Garden Inn Richmond Innsbrook have a restaurant?

Hilton Garden Inn Richmond Innsbrook is home to Great American Grill, which features American cuisine.

Does Hilton Garden Inn Richmond Innsbrook have a spa?

There are no spa services available at this hotel.

How close is Hilton Garden Inn Richmond Innsbrook to downtown Glen Allen?

Hilton Garden Inn Richmond Innsbrook is 0.4 mi away from Innsbrook.

Reviews

Hilton Garden Inn Richmond Innsbrook Reviews

8.2

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 507 out of 1021 reviews
Rating 8 - Good. 247 out of 1021 reviews
Rating 6 - Okay. 112 out of 1021 reviews
Rating 4 - Poor. 84 out of 1021 reviews
Rating 2 - Terrible. 71 out of 1021 reviews

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Beds are hard as rocks

The bed was the most uncomfortable night I've ever had. Both my partner and I agree we will not stay at this Richmond hotel again. When I mentioned it to the front desk there was no "I'm sorry to hear that" or anything else for that matter. They just stated it was the hotel "standard", when pushed forward (we regularly stay at Fairfield) they repeated it was the hotel standard. With that as standard and no effort to empathize we will take our business elsewhere.
Stayed 2 nights in Jul 2025

6/10 Okay

wayne

Liked: Cleanliness, staff & service, amenities
Decent but not immaculate property, no AC in main lobby. Water damage and blower to dry rug constantly running by the elevator. One broken elevator, yellow tape. No explanation to patrons. Staff was cordial. Not a fan of Direct TV which goes out and loses signal during storm. TV channels limited. Need streaming choices like Residence Inn to use you own Amazon Prime Account would be nice. Overall good stay. Quiet.
Stayed 1 night in Jul 2025

4/10 Poor

Shawn

Stayed 2 nights in Jul 2025

10/10 Excellent

Landon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevators were damaged but otherwise very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Tynesha

Liked: Staff & service, property conditions & facilities, room comfort
My first room 501 was in perfect condition. Due to the thunderstorm, my power was flickering in my room, and my TV went out. The front desk said to give it 20 minutes, so I waited about an hour, and the TV was still not working. I requested a new room, she put me on the second floor room 208, and that room looked used and not very clean. Bed had stains, towels looked touched, counters weren't wiped, the coffee machine was dirty, toilet seat was up and slightly dirty. I requested 3rd or 4th floor but she was giving me 6th floor. She said the hotel was booked out but the parking lot didn't look booked out. She did give me extra sheets to change and a breakfast for the next day as my accommodation, because I asked for it due to the room condition. My stay was from July 19th-21st
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025

4/10 Poor

Joanne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We’ve stayed here a few times before and have always been pleased, however this time the room was very musty smelling no circulation and very humid I tried everything to help it to no avail . floor felt wet to touch the fabrics chair had a huge stain on the arm… sink in the bathroom was slow draining so all the water would sit and slowly drain there was some kinda small brown spot on the wall behind the bathroom door… and then elevator were down so we had to walk 4 flights with luggage with my 74 year old mom… pool and hot tub was nice 1st night and last day in the morning there was a bubbly film floating all Over the top of the pool… like I said before previous visits were nice but this time I was not impressed next time I may just have to try another nearby hotel
Stayed 2 nights in Jul 2025

2/10 Terrible

James

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Poor management

The worst experience for a Hilton property should be shut down
Stayed 1 night in Jul 2025

2/10 Terrible

James

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience
Stayed 2 nights in Jul 2025

2/10 Terrible

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible Stay

Management supposedly never there
Stayed 1 night in Jul 2025

2/10 Terrible

James

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible Management

Hotel was in terrible condition with poor management
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2025

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed for it being a Hilton

It was a horrible experience I woke up the next morning to water running and all over the floor I called 6 times before anyone would answer. I asked for them to clean my room and the only thing they did was make my bed didn’t take the old towels or the trash out nothing. One of the elevators worked and that was it. I over heard a guest tell the front counter person and they person said well take the stairs and when I came around the corner to get there name they were gone. The gym was not impressive at all and smelled funny. If it wasn’t for hotels Being booked and so expensive I would’ve left.
Stayed 4 nights in Jul 2025

4/10 Poor

Karrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The
Stayed 1 night in Jul 2025

8/10 Good

Carlos Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Broken elevator. Parking fee that you apply without telling us ahead of time.
Stayed 2 nights in Jul 2025

4/10 Poor

Kiona

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
carpet bathroom was dirty
Stayed 1 night in Jun 2025

8/10 Good

Nicole

Stayed 1 night in Apr 2025

8/10 Good

Katy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Darlene

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right next to short pump shopping center. I enjoyed my 1 night stay will definitely book again.
Stayed 1 night in Jun 2025

10/10 Excellent

Tom

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Dorothy

Traveled with family
Liked: Property conditions & facilities
Exterior and lobbying were very nice, however the corridor on the 4th floor had large stairs on the carpeting and the woodwork was in bad shape. The rooms were clean and the beds were comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Jun 2025