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Hyatt Place Richmond/Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Hyatt Place Richmond/Innsbrook

Free daily buffet breakfast
Exterior
Lobby
Terrace/patio
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Gym

Explore the area

View in a map
4100 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Greater Richmond Convention Center
    ‪14 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.2 out of 10
Very good
(24 reviews)
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(55 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(9 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

2 Double Beds

  • Sleeps 6

King Room

  • Sleeps 4

Ada King Room With Tub

  • Sleeps 2

Accessible Two Double Beds Room With Tub

  • Sleeps 4

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About the neighborhood

Glen Allen

Heart of Glen Allen.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Virginia Hospital & Health and Bowlero West End are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 3 min drive - 2.4 miles
  • Elk's Lodge - 4 min drive - 2.1 miles
  • Virginia Commonwealth University - 13 min drive - 12.5 miles
  • Greater Richmond Convention Center - 14 min drive - 13.8 miles
  • Kings Dominion - 24 min drive - 28.7 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬12 min walk
  • ‪Panera Bread - ‬9 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬9 min walk
  • ‪Chipotle Mexican Grill - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk

About this property

Hyatt Place Richmond/Innsbrook

3-star hotel near Short Pump Town Center
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. The business-friendly Hyatt Place Richmond/Innsbrook also features a 24-hour fitness center, a picnic area, and express check-in. For a fee, parking is available. A complete renovation of Hyatt Place Richmond/Innsbrook was completed in March 2025.

This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hyatt Place Richmond/Innsbrook offers 124 accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

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Property amenities

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

How close is Hyatt Place Richmond/Innsbrook to the airport?

Hyatt Place Richmond/Innsbrook is 22.1 mi (27-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Place Richmond/Innsbrook?

As of Dec 17, 2025, prices found for a 1-night stay for 2 adults at Hyatt Place Richmond/Innsbrook on Jan 4, 2026 start from $101.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Place Richmond/Innsbrook have an airport shuttle?

Airport shuttle services are not available at Hyatt Place Richmond/Innsbrook.

Does Hyatt Place Richmond/Innsbrook offer free breakfast?

Hyatt Place Richmond/Innsbrook offers free buffet breakfast every day from 6:30 AM to 9:00 AM.

Is there a casino at Hyatt Place Richmond/Innsbrook?

No, there is no casino at this hotel.

What time is check-in at Hyatt Place Richmond/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

Is there free parking at Hyatt Place Richmond/Innsbrook?

Free parking is not available at this hotel. Self parking is available for USD 5.00 per night.

Does Hyatt Place Richmond/Innsbrook have a pool?

Hyatt Place Richmond/Innsbrook does not have a pool.

Does Hyatt Place Richmond/Innsbrook have a restaurant?

Yes, there is a restaurant on site.

Does Hyatt Place Richmond/Innsbrook have a spa?

There are no spa services available at this hotel.

How close is Hyatt Place Richmond/Innsbrook to downtown Glen Allen?

Hyatt Place Richmond/Innsbrook is 0.3 mi away from Innsbrook.

Reviews

Hyatt Place Richmond/Innsbrook Reviews

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 427 out of 1006 reviews
Rating 8 - Good. 242 out of 1006 reviews
Rating 6 - Okay. 159 out of 1006 reviews
Rating 4 - Poor. 91 out of 1006 reviews
Rating 2 - Terrible. 87 out of 1006 reviews

Reviews

4/10 Poor

Larry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, but they are limited by polices of Hyatt!
Stayed 14 nights in Aug 2025

10/10 Excellent

ALTON

Liked: Staff & service, property conditions & facilities
Had ants in room gave me a new room everything was great
Stayed 1 night in Sep 2025

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rachel

Stayed 1 night in Sep 2025

2/10 Terrible

Melissa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were ants all throughout my room. I woke up to them all over the sink and in my things and when I spoke to the front desk about them they said it was a known problem and didn’t seem concerned about them. Said she could offer a portion of my room refunded back , and if that was not satisfactory enough I would have to call on Monday and speak to the Manager.
Stayed 1 night in Sep 2025

10/10 Excellent

sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we came into contact with very friendly and helpful. Hotel was clean. Breakfast was standard hotel breakfast, but was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the west end of Richmond. Convenient, nice property.
Stayed 2 nights in Jul 2025

10/10 Excellent

bianca

Stayed 3 nights in Aug 2025

10/10 Excellent

Bernadette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 1 night in May 2025

6/10 Okay

Benjamin James

Business traveler
Liked: Cleanliness, staff & service, amenities
Granted its a Hyatt Place not a Hyatt, my expectation was a bit let down when i found this out. Overall the stay was nice, location was nice and convenient. The "polish" and craftsmanship of rooms and amenities was not what the typical Hyatt provides, i just had to adjust my expectation.
Stayed 4 nights in Aug 2025

6/10 Okay

Jerry

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated. Room was clean.
Stayed 3 nights in Aug 2025

8/10 Good

Noach

Stayed 3 nights in Aug 2025

8/10 Good

John

Stayed 1 night in Aug 2025

8/10 Good

Laverne

Traveled with family
Liked: Staff & service
Unable to access the ice machine on the fourth floor due to broken door knob
Stayed 1 night in Aug 2025

8/10 Good

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, staff was great.
Stayed 2 nights in Aug 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the property was nice and the Staff was great. My only complaint was that whoever cleans the room didn't vacuum around the desk area. I guess because the carpet was dark colored they missed those spots, but i left some food out for a couple of hours to go out with my wife and when we got back I found a couple of ant on my box of food. After I killed the four ants and picked up the crumbs I seen from where it wasn't vacuumed, I didn't see anymore ants. I told the front desk and They immediately wrote everything down to get it cleaned. I recommend that they also get hand vacuum cleaners to get the spots behind the desk that the regular vacuum cleaners can't get to. other than that my room was great.
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

wanyu, Washington

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We used to like Hyatt Place for its chic, clean, and easygoing vibe, perfect for a short stay. Unfortunately, this time it didn’t feel as clean and comfortable as before, which was a bit disappointing
Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was outstanding and breakfast was amazing
Stayed 2 nights in Aug 2025

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Manzoor

Liked: Cleanliness, staff & service, property conditions & facilities
excellent Hyatt Place is always 1st choice
Stayed 1 night in Aug 2025

8/10 Good

Agnes

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The staff
Stayed 2 nights in Aug 2025

2/10 Terrible

don

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very disappointed in my stay here . I’ve stayed here many times before never had issues,, This time had I ANT infestation in my room . Had to move rooms . I never felt comfortable again so I left a day early even though I was knowingly losing my money. Don Carter 804-802-9690
Stayed 2 nights in Aug 2025