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Hyatt Place Richmond/Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

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Photo gallery for Hyatt Place Richmond/Innsbrook

Bar (on property)
Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes
Exterior
Lobby
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4100 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.2 out of 10
Very good
(26 reviews)
  • 375 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(57 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(11 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 375 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Glen Allen

Heart of Glen Allen.At this Glen Allen hotel, you'll be within 3 miles (5 km) of Short Pump Town Center and 6 miles (10 km) of Bowlero West End. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 3 min drive - 2.4 miles
  • Elk's Lodge - 4 min drive - 2.1 miles
  • University of Richmond - 10 min drive - 7.0 miles
  • Virginia Commonwealth University - 13 min drive - 12.5 miles
  • Kings Dominion - 24 min drive - 28.7 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬12 min walk
  • ‪Panera Bread - ‬9 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Capital Ale House - ‬2 min walk
  • ‪The Beach House - ‬5 min walk

About this property

Hyatt Place Richmond/Innsbrook

3-star hotel near Short Pump Town Center
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. The business-friendly Hyatt Place Richmond/Innsbrook also features a 24-hour fitness center, a picnic area, and express check-in. For a fee, parking is available. A complete renovation of Hyatt Place Richmond/Innsbrook was completed in March 2025.

This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hyatt Place Richmond/Innsbrook offers 124 accommodations with DVD players and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

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Lobby
Hilton Garden Inn Richmond Innsbrook
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  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
4.0 out of 5, Very Good, 1,020 reviews
$89 nightly
The price is $104
Apr 26 - Apr 27
Total with taxes and fees
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Property amenities

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

How close is Hyatt Place Richmond/Innsbrook to the airport?

Hyatt Place Richmond/Innsbrook is 22.1 mi (27-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Place Richmond/Innsbrook?

As of Apr 15, 2026, prices found for a 1-night stay for 2 adults at Hyatt Place Richmond/Innsbrook on Apr 28, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Place Richmond/Innsbrook have an airport shuttle?

Airport shuttle services are not available at Hyatt Place Richmond/Innsbrook.

Does Hyatt Place Richmond/Innsbrook offer free breakfast?

Hyatt Place Richmond/Innsbrook offers free buffet breakfast every day from 6:30 AM to 9:00 AM.

Is there a casino at Hyatt Place Richmond/Innsbrook?

No, there is no casino at this hotel.

What time is check-in at Hyatt Place Richmond/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

Is there free parking at Hyatt Place Richmond/Innsbrook?

Free parking is not available at this hotel. Self parking is available for USD 5.00 per night.

Does Hyatt Place Richmond/Innsbrook have a pool?

Hyatt Place Richmond/Innsbrook does not have a pool.

Does Hyatt Place Richmond/Innsbrook have a restaurant?

Yes, there is a restaurant on site.

Does Hyatt Place Richmond/Innsbrook have a spa?

There are no spa services available at this hotel.

How close is Hyatt Place Richmond/Innsbrook to downtown Glen Allen?

Hyatt Place Richmond/Innsbrook is 0.3 mi away from Innsbrook.

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 435 out of 1001 reviews
Rating 8 - Good. 244 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 86 out of 1001 reviews
Rating 2 - Terrible. 86 out of 1001 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Tulio

Disliked: Cleanliness, staff & service, amenities
We were overcharged due to a pet fee and never provided a receipt. I explained that we had brought a service dog (which is exempt from charge) and they said they would refund us but never did. I also requested for them to email us a receipt A SECOND TIME and they never did. Aside from this, the room was not appealing at all. The sheets were stained and the carpet was dirty. I will 100% recommend that people do not stay here.
Stayed 1 night in Dec 2025

10/10 Excellent

Oscar

Stayed 1 night in Dec 2025

10/10 Excellent

Kaliesha

Stayed 1 night in Jan 2026

2/10 Terrible

Jovon

Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean… property needs an update bad looks nothing like the pictures
Stayed 1 night in Jan 2026

10/10 Excellent

Rachel

Traveled with family
Convenient place to stay close to lots of amenities. Staff were friendly, room was clean and breakfast was hot.
Stayed 1 night in Dec 2025

8/10 Good

Michael Shaen

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2025

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was excellent no issue. The room had n the other had was awful. No coffee table , refrigerator made noise all night. Wife and I couldn’t sleep. Along with guest in hallway all night makes loud noise early in the morning. Thank you.
Stayed 2 nights in Dec 2025

8/10 Good

Melissa

Stayed 2 nights in Dec 2025

6/10 Okay

Whitney

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room didn’t seem like it was cleaned. We tried to pull out sleeper sofa but there were all kinds of crumbs in there so we didn’t even sit on it. The staff that checked us in at night was nice but morning staff didn’t seem very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Blossem

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property
Stayed 2 nights in Dec 2025

10/10 Excellent

Renjith

Stayed 1 night in Dec 2025

8/10 Good

Yusuf

Liked: Cleanliness, amenities, property conditions & facilities
Nice Room
Stayed 2 nights in Nov 2025

10/10 Excellent

Jane Elyce

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Bob was excellent- friendly, welcoming and fast. Appreciated the kind welcome after a long day.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff and the room were perfect.
Stayed 1 night in Dec 2025

6/10 Okay

Judith

Liked: Cleanliness, staff & service, amenities
We were given two handicap room, although no one was handicapped in our party. The shower water came out in a trickle and the tub did not drain. The towel racks looked like they were ready to fall down. . I tried to call the front desk to tell them about the shower and the phone did not work.
Stayed 2 nights in Nov 2025

10/10 Excellent

I-Tuere

Liked: Staff & service
The staff were all so nice and helpful
Stayed 2 nights in Nov 2025

4/10 Poor

Vincent

Liked: Staff & service
Staff amazing. Rooms large but bathrooms are terribly small. Mold. Painted over rust. No fan in a prob 20sq ft bathroom. Beds not very comfortable. Charge for parking in an open lot. Extrerior poor maintenance. Weird smell in hallways.
Stayed 3 nights in Nov 2025

8/10 Good

Darrin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room very clean!
Stayed 2 nights in Nov 2025

8/10 Good

renee

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Eleanore

Liked: Cleanliness
Staff was very helpful!
Stayed 1 night in Nov 2025

10/10 Excellent

Shaina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean! Staff was nice and breakfast was awesome !
Stayed 1 night in Nov 2025

4/10 Poor

Reema

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean Staff very friendly and courteous Bathroom is very small and the door wouldn't close or lock The bed mattress was uncomfortable so are the pillows No variety in breakfast buffet
Stayed 2 nights in Nov 2025

8/10 Good

Will

Stayed 1 night in Nov 2025

10/10 Excellent

Aiyesha

Stayed 2 nights in Nov 2025