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Candlewood Suites Glen Allen-Short Pump by IHG

2.5 star property
Hotel near Short Pump Town Center in Glen Allen

Choose dates to view prices

Photo gallery for Candlewood Suites Glen Allen-Short Pump by IHG

Gazebo
Exterior
Exterior
Full-size fridge, microwave, stovetop, dishwasher
1 bedroom, desk, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Laundry
  • Gym
  • Air conditioning

Explore the area

Map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪2 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Mobility Tub)

  • 524 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Kitchen

8.4 out of 10
Very good
(13 reviews)
  • 524 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(43 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 524 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Kitchen (Bed Type Assigned at Check-In)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, Kitchen (Bed Type Assigned at Check-In)

10.0 out of 10
Exceptional
(5 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Glen Allen

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Sheltering Arms Institute and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 2 min drive - 1.3 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.7 miles
  • University of Richmond - 11 min drive - 7.6 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 9.2 miles
  • Virginia Commonwealth University - 16 min drive - 13.2 miles

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬2 min drive
  • ‪Cookout - ‬15 min walk
  • ‪Sonic Drive-In - ‬8 min walk
  • ‪Burger King - ‬17 min walk

About this property

Candlewood Suites Glen Allen-Short Pump by IHG

Hotel near Short Pump Town Center in Glen Allen
Public spaces have free WiFi. There's an onsite 24-hour business center. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Glen Allen-Short Pump by IHG. Free self parking is available.

This Glen Allen hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
Candlewood Suites Glen Allen-Short Pump by IHG offers 122 accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Languages

English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay)
  • Weight limit: 80 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen Short Pump by IHG
Candlewood Suites Glen Allen-Short Pump by IHG Hotel
Candlewood Suites Glen Allen Short Pump an IHG Hotel
Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen
Candlewood Suites Glen Allen-Short Pump by IHG Hotel Glen Allen

Frequently asked questions

How close is Candlewood Suites Glen Allen-Short Pump by IHG to the airport?

Candlewood Suites Glen Allen-Short Pump by IHG is 20.5 mi (27-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Candlewood Suites Glen Allen-Short Pump by IHG?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites Glen Allen-Short Pump by IHG on Jul 4, 2025 start from $121.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Candlewood Suites Glen Allen-Short Pump by IHG have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites Glen Allen-Short Pump by IHG.

Does Candlewood Suites Glen Allen-Short Pump by IHG offer free breakfast?

Candlewood Suites Glen Allen-Short Pump by IHG does not offer free breakfast.

Is there a casino at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there is no casino at this hotel.

What time is check-in at Candlewood Suites Glen Allen-Short Pump by IHG?

Check-in begins at 3:00 PM.

Is there free parking at Candlewood Suites Glen Allen-Short Pump by IHG?

This hotel offers free self parking.

Does Candlewood Suites Glen Allen-Short Pump by IHG have a pool?

Candlewood Suites Glen Allen-Short Pump by IHG does not have a pool.

Does Candlewood Suites Glen Allen-Short Pump by IHG have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites Glen Allen-Short Pump by IHG to downtown Glen Allen?

Candlewood Suites Glen Allen-Short Pump by IHG is 5.3 mi away from Glen Allen.

Candlewood Suites Glen Allen-Short Pump by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 413 out of 671 reviews
Rating 8 - Good. 155 out of 671 reviews
Rating 6 - Okay. 61 out of 671 reviews
Rating 4 - Poor. 26 out of 671 reviews
Rating 2 - Terrible. 16 out of 671 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Sabrina

Traveled with family
Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness
Good for a few days stay
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, fight broke out outside of lobby in middle of night. Open marijuana use and smoke in lobby and around common areas. Room was dirty and bugs in bathroom. Was during large soccer tournament so property and area was busy. No refunds and limited other properties available.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Okay Stay

Our stay was just okay. I would not stay again. Our room was the very first room down the hall from check-in, across from the snack area, and next to the BBQ area, so it was not very quiet. Also, the ice machine and fridge were loud and woke me several times. The fan bathroom sounded broken. The shower area was full of hair. The TV was a bit small for being so far across the room. The room size was nice and the staff was friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark A

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Anna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Susan

Business traveler
Liked: Staff & service, amenities
Property could use some attention, not as thorough cleaning as I would have liked, recliner and chairs looked dirty
Stayed 9 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Mar 2025

10/10 Excellent

Naeemah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Bianca

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was comfortable. For the price, overall, it was a good deal. I thought they had a continental breakfast but they don’t. Although they have a mini store to buy items. Evidently this is an extended stay hotel which I wasn’t aware of. But I’d stay again with bringing more snacks along as there is a full kitchen in your room.
Stayed 1 night in Mar 2025

10/10 Excellent

Georgia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, efficient and available. We just stayed one night but with the kitchenette and plenty of workspace i see that it would be good for multiple day stays for work. Nothing fancy, just good basic comfy usable space. My only suggestion is this: there are 4 sleeping pillows on the bed and they are all pretty firm. It would be great if two of them were soft.
Stayed 1 night in Feb 2025

10/10 Excellent

Claire

Good roadside hotel

Great hotel off of i95 for people bringing pets. Quiet and safe.
Stayed 1 night in Dec 2024

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Disappointed

Cons: Very disappointing to fine bowls & utensils dirty. Dried up food inside bowl & on knife in drawer. Rim of ceramic coffee cup in cabinet , stuck to cabinet shelf. Disposable coffee cups were dirty , lids as well with coffee stains. Chairs at table severely stained. Tub was not completely clean with dirt particles when attempted to run bath water. Had to clean tub first. Toilet not properly cleaned. Mold under toilet rim inside toilet bowl. This is unacceptable. Proper cleaning in between guest should be a top priority and doubled checked . I expected this location to be on top on this and this was not the case. Phone in room not working, was not advised of this during check in or during time of stay, until after attempts to use phone and noticed it was not working. Had to walk to front desk for anything needed. Business center printer not working , no one seem to be concerned about resolving it. Pros: All the ladies at the front desk were very nice, thank you Nora, Nicole & Michelle for printing documents out that I needed for work. Overall , I was comfortable in my room, Hotel just need to do better with the cleaning of the room.
Stayed 3 nights in Jan 2025

6/10 Okay

Latisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When it’s time to chill in the room and wind down the televisions could use a definite upgrade. There were no streaming platforms or Roku. It would also be great if they served breakfast.
Stayed 1 night in Jan 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, room comfort
The room smells like people where smoking
Stayed 1 night in Jan 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good, no complaints. I would definitely stay here again and would definitely recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Elton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great l ocation
Stayed 9 nights in Dec 2024

6/10 Okay

johnsolene

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Rooms a little outdated, and some items in disrepair. However, front deak staff was very helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 1 night in Dec 2024

10/10 Excellent

LESLIE

Stayed 2 nights in Nov 2024

6/10 Okay

Michelle

Liked: Staff & service

Okay Condition

There was mold in the shower and the bed was uncomfortable
Stayed 1 night in Dec 2024