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Candlewood Suites Glen Allen-Short Pump by IHG

2.5 star property
Hotel near Short Pump Town Center in Glen Allen

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Photo gallery for Candlewood Suites Glen Allen-Short Pump by IHG

Gazebo
Full-size fridge, microwave, stovetop, dishwasher
Full-size fridge, microwave, stovetop, dishwasher
1 bedroom, desk, laptop workspace, blackout drapes
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pet friendly
  • Laundry
  • Gym
  • Air conditioning

Explore the area

View in a map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪2 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Mobility Tub)

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Kitchen

8.4 out of 10
Very good
(13 reviews)
  • 524 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(46 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Kitchen (Bed Type Assigned at Check-In)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, Kitchen (Bed Type Assigned at Check-In)

9.6 out of 10
Exceptional
(7 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Glen Allen

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Sheltering Arms Institute and Virginia Hospital & Health are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 2 min drive - 1.3 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.7 miles
  • University of Richmond - 11 min drive - 7.6 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 9.2 miles
  • Virginia Commonwealth University - 16 min drive - 13.2 miles

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Cook Out - ‬15 min walk
  • ‪Ford’s Garage - ‬8 min walk
  • ‪Jersey Mike's Subs - ‬13 min walk
  • ‪Panda Express - ‬11 min walk

About this property

Candlewood Suites Glen Allen-Short Pump by IHG

Hotel near Short Pump Town Center in Glen Allen
Public spaces have free WiFi. There's an onsite 24-hour business center. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Candlewood Suites Glen Allen-Short Pump by IHG. Free self parking is available.

This Glen Allen hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
Candlewood Suites Glen Allen-Short Pump by IHG offers 122 accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

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Sep 14 - Sep 15
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay)
  • Weight limit: 80 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen Short Pump by IHG
Candlewood Suites Glen Allen-Short Pump by IHG Hotel
Candlewood Suites Glen Allen Short Pump an IHG Hotel
Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen
Candlewood Suites Glen Allen-Short Pump by IHG Hotel Glen Allen

Frequently asked questions

How close is Candlewood Suites Glen Allen-Short Pump by IHG to the airport?

Candlewood Suites Glen Allen-Short Pump by IHG is 20.5 mi (27-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

Does Candlewood Suites Glen Allen-Short Pump by IHG have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites Glen Allen-Short Pump by IHG.

Does Candlewood Suites Glen Allen-Short Pump by IHG offer free breakfast?

Candlewood Suites Glen Allen-Short Pump by IHG does not offer free breakfast.

Is there a casino at Candlewood Suites Glen Allen-Short Pump by IHG?

No, there is no casino at this hotel.

What time is check-in at Candlewood Suites Glen Allen-Short Pump by IHG?

Check-in begins at 3:00 PM.

Is there free parking at Candlewood Suites Glen Allen-Short Pump by IHG?

This hotel offers free self parking.

Does Candlewood Suites Glen Allen-Short Pump by IHG have a pool?

Candlewood Suites Glen Allen-Short Pump by IHG does not have a pool.

Does Candlewood Suites Glen Allen-Short Pump by IHG have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites Glen Allen-Short Pump by IHG to downtown Glen Allen?

Candlewood Suites Glen Allen-Short Pump by IHG is 5.3 mi away from Glen Allen.

Candlewood Suites Glen Allen-Short Pump by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 433 out of 703 reviews
Rating 8 - Good. 161 out of 703 reviews
Rating 6 - Okay. 61 out of 703 reviews
Rating 4 - Poor. 28 out of 703 reviews
Rating 2 - Terrible. 20 out of 703 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

Wouldn't recommend. Hotel was in need of updates, only 1 elevator for whole place, no amenities, and our room was very dirty. Staff were friendly tho.
Stayed 2 nights in May 2025

4/10 Poor

Glenda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I don’t think i realized this was more of an extended/long term stay hotel. It felt more like apartment living than traditional hotel. And since they allow pets, there were just an abnormal amount of guests with pets. Some may love the number of dogs around. I personally found it odd hearing some pups crying in the rooms for their owners to return. The rooms were decent but often smelled of smoke, needed just general sprucing up. I likely won’t stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Christina

Stayed 1 night in May 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfy
Stayed 1 night in May 2025

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
Room was clean, kitchen had all needed items for our comfort
Stayed 3 nights in May 2025

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Was what I needed while I was in the area.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Tamiya

Liked: Staff & service
Great staff
Stayed 1 night in May 2025

2/10 Terrible

Latasha

Stayed 1 night in May 2025

8/10 Good

Ryvy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

MICHAEL

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice room. Floors were dirty and scuffed up. Papertowel dispenser installed backwards.
Stayed 3 nights in May 2025

10/10 Excellent

Tamara

Stayed 1 night in Apr 2025

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs to be refurbished. It is old and stained in some areas. The cabinets and furniture need to be replaced.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accessible for me and to the area

I frequently stay here for its convenience to I-64 and other places in the Short Pump - Glen Allen area. It is reasonably priced, and the evening front desk person is great. I need an accessible room and their room is more than adequate for my needs. The bed is comfy. There is no need to worry about food because it is all around you. I find this location is great for a weekend getaway where you have access to more things - the mall, restaurants of all types, a movie theater, and food shopping too.
Stayed 1 night in Apr 2025

10/10 Excellent

Meredith

Traveled with family
Liked: Amenities
Easy and quick
Stayed 1 night in Apr 2025

10/10 Excellent

William

Stayed 1 night in Apr 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nancy, Fort Salonga

Stayed 1 night in Apr 2025

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My pet peeve with hotels is the room darkness level when the lights are out. This is the first hotel in over 2 years I've stayed in, regardless of price or location (city, rural), that the curtains and the room door were designed to provide sufficient coverage from security lighting outside and in the hallway, so I could sleep.
Stayed 1 night in Apr 2025

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean and spacious…had to extend stay for one more night and they were very accommodating
Stayed 2 nights in Apr 2025

10/10 Excellent

James, Salem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appeared that the room, which I had requested as non-smoking, had a smoker in it previously. The staff had clearly done what it could, but it was very noticeable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Very clean
Stayed 2 nights in Apr 2025

8/10 Good

EILEEN

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Apr 2025

6/10 Okay

Denese

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff is super nice and helpful. You will not get any housekeeping unless you’re there for an extended stay. We had no issue getting towels from the front desk but it would have been nice to have our room cleaned during our stay. This hotel is just average. No frills. Nothing special. A place to stay in the area that’s on the cheaper side. The location is great though which is why I chose to stay at this property. I would stay again for a 1 or 2 night stay.
Stayed 2 nights in Apr 2025

4/10 Poor

Wanda

Liked: Staff & service
Disliked: Property conditions & facilities

Unpleasant smell

As soon as I open the door to my room, a very unpleasant smell hit me in the face. Instant turn off. Could not tell exactly what the smell was. It was not food related. Not sure if it had to do with the heat and air unit, but it was not a good experience.
Stayed 1 night in Apr 2025