4/10 Poor
Nikki
Traveled with family
Dec 12, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We recently stayed at Springhill Suites in Glen Allen. When we arrived the pool door had a sign stating the pool was closed for maintenance and would re-open the next day. While sitting in the lobby area another patron passed through and stated he had paid the front desk to close the pool for the weekend due to the amount of kids who were there for a weekend football tournament. Second, our room was 110, by the elevators. One elevator was closed and being worked on during our stay. I woke each morning to the sound of scraping, banging, etc from the elevator work. I understand updates are necessary however there are quiet hours for the patrons, this should be followed for the workers as well. Third, on Saturday night when I went with my child to purchase a water the front desk associate was in the back room, in clear view, sleeping soundly. I called out to her, she never budged. We took our water and left her sleeping. Management was made aware the following day. The final straw.. the "pull out sofa bed" is a twin size trundle. When I removed the fitted sheet while stripping linens before check out I was shocked to find a severely soiled/stained mattress my child had been sleeping on all weekend. Not acceptable. I did notify the manager and showed her pictures I took at check out and have also disputed charges. Management agreed to refund one night with the complaint to expedia, acknowledging unsatisfactory conditions IMO.
Nikki
Stayed 2 nights in Dec 2025
