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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Coffee service
Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Exterior
Lobby
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

View in a map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

2 Double Beds 1 Bedroom Suite Nonsmoking

  • Sleeps 6

King Suite - Mobility/Hearing Accessible with Bath Tub - Non-Smoking

  • Sleeps 4

One-Bedroom King Suite-Non-Smoking

  • Sleeps 5

Two-Bedroom Suite With 1 King Bed And 2 Double Beds, 2 Bathrooms-Non-Smoking

  • Sleeps 8

2 Double Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 6

Mobility Hearing Accessible 2 Double Suite with Roll in Shower

  • Sleeps 6

Mobility Hearing Accessible Suite with Tub and 1 King Bed and 2 Double Beds

  • Sleeps 8

Mobility Hearing Accessible King Suite with Roll in Shower

  • Sleeps 4

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

7.4 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

Glen Allen

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Virginia Hospital & Health and Bowlero West End are also within 6 miles (10 km).

What's nearby

  • Elk's Lodge - 4 min drive - 1.9 miles
  • Short Pump Town Center - 4 min drive - 2.8 miles
  • Virginia Commonwealth University - 13 min drive - 12.9 miles
  • Greater Richmond Convention Center - 15 min drive - 14.2 miles
  • Kings Dominion - 24 min drive - 26.9 miles

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Panera Bread - ‬9 min walk
  • ‪Chipotle Mexican Grill - ‬8 min walk
  • ‪Silver Diner - ‬6 min walk
  • ‪The Beach House - ‬9 min walk
  • ‪Capital Ale House - ‬6 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

3-star hotel near Short Pump Town Center
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square meters) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in a common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 743 sq ft of conference space
  • 69 sq m of conference space
  • Built in 1998
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. These individually furnished accommodations include unspecified sofa beds. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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  • Pet friendly
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Dec 14 - Dec 15
Total with taxes and fees
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Property amenities

Family friendly

  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM.
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Frequently asked questions

How close is Homewood Suites by Hilton Richmond-West End/Innsbrook to the airport?

Homewood Suites by Hilton Richmond-West End/Innsbrook is 22.3 mi (28-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Homewood Suites by Hilton Richmond-West End/Innsbrook?

As of Dec 12, 2025, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Richmond-West End/Innsbrook on Dec 20, 2025 start from $89.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have an airport shuttle?

Airport shuttle services are not available at Homewood Suites by Hilton Richmond-West End/Innsbrook.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook offer free breakfast?

Homewood Suites by Hilton Richmond-West End/Innsbrook offers free self-serve breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, there is no casino at this hotel.

What time is check-in at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in.

Is there free parking at Homewood Suites by Hilton Richmond-West End/Innsbrook?

This hotel offers free self parking.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a pool?

Homewood Suites by Hilton Richmond-West End/Innsbrook features a seasonal outdoor pool. Guests can enjoy pool access from 8:00 AM to 10 PM.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a spa?

There are no spa services available at this hotel.

How close is Homewood Suites by Hilton Richmond-West End/Innsbrook to downtown Glen Allen?

Homewood Suites by Hilton Richmond-West End/Innsbrook is 0.3 mi away from Innsbrook.

Reviews

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

8.0

Very Good

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 452 out of 971 reviews
Rating 8 - Good. 244 out of 971 reviews
Rating 6 - Okay. 122 out of 971 reviews
Rating 4 - Poor. 73 out of 971 reviews
Rating 2 - Terrible. 80 out of 971 reviews

Reviews

6/10 Okay

Brian

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Mildew in the bathroom, phones that don’t ring to the front desk and closet doors left unhinged by cleaning staff, and mediocre breakfast fare by Homewood Suites standards; the only redeeming quality of this establishment was the friendliness and courtesy of the staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 2Br Suites with plenty of room and hot breakfast
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible

When we arrived and checked in (Thursday evening) the bathroom tubs and floors were dirty. Housekeeping was gone for the day so someone front the front desk came and cleaned one tub. Also there was a fan from the hallway pulled up in our room and seemed a bit off to us, front desk told us to unplug it and throw the plug in the hallway. Once we pulled sheets down there was a dead bug and long hairs in the king bed and some grass in one of the double beds. We were brought extra sheets, but neither sheet fit the king bed. We saw the sign that housekeeping will only clean every other day, but was hoping we can get it clean since it was not cleaned properly when we checked in. So on Saturday early morning I asked for the room to be cleaned and all beds changed and made. The only thing was done was dirty linen and trash taken out. And they gave us 4 sets of towels/was clothes for a family of 6. When we returned later that evening I asked about the room not being clean, there as no answer just apologies from the sweet front desk person, who advised us that the manager would be in at 7am Sunday morning. I went to see the manager to check out this morning and he told us housekeeping didn’t clean the room because there was stuff in beds and floors and they couldn’t touch our things. And housekeeping recorded a video and sent to him. We asked to see the video because we new for sure we took things off the beds for the purpose of finally getting clean fresh bedding. Will never stay again
Stayed 3 nights in Aug 2025

6/10 Okay

Ildiko

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice rooms
Stayed 2 nights in Aug 2025

8/10 Good

Chad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite options and overall vibe was comfortable. There were some smaller repairs here and there that were needed…shower bath plug disconnected and sitting on the side, outlet covers not screwed in. Breakfast items tended to run out but was decent quality. Liked that they would fill your coolers with ice for no charge. Staff was nice.
Stayed 2 nights in Aug 2025

8/10 Good

Kathleen

Stayed 8 nights in Aug 2025

10/10 Excellent

Mary

Stayed 1 night in Aug 2025

2/10 Terrible

Tyrone, Roanoke

Disliked: Cleanliness, property conditions & facilities
The hotel experience was terrible. This was supposed to be a back to school shopping and quick getaway. The property was dirty, room wasn't cleaned and it was just overall disappointing.
Stayed 1 night in Aug 2025

4/10 Poor

Priya kiran

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

Nice hotel, comfy, food was good
Stayed 2 nights in May 2025

10/10 Excellent

Alex

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Ok

The stay was ok. My only real negative comment was the smell in the room. It smelt like old water. Like the room experienced mildew previously. And the phone in the phone to reach the front desk did not work. Luckily, I was on the first floor, so it wasn’t a long distance to reach the front desk. Also, I arrived at almost 5:00 pm and the room wasn’t ready. Even though check-in time was 3:00pm.
Stayed 1 night in Aug 2025

4/10 Poor

Fahd, Al-daiya

Traveled with family
Disliked: Property conditions & facilities
Noise, & the trash they keep it long time after that coming bad smell
Stayed 4 nights in Jul 2025

8/10 Good

Rawle

Traveled with family
Liked: Staff & service, amenities
The staff wae very accomodating........I saw ants {They need to exterminate more often).. But the complimentary Breakfast was excellent.
Stayed 3 nights in Jul 2025

8/10 Good

Bonnie

Stayed 2 nights in Jul 2025

2/10 Terrible

Ian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel front desk staff was very good but the hotel and the rooms were disgusting. We initially had a 2 bedroom suite but after seeing wet toilet paper balls stuck to the walls and ceiling, our shoes sticking the floors, drapes with holes and food still in the dishwasher, we asked to change rooms. They gave us 2 rooms which were in worse condition. One had bathroom shower black mold so bad we didn't use it. The exhaust fan didn't work and the other bathroom had a large crack in the ceiling from water damage. Plus, no hot water. It got luke warm but that was it. Don't stay here. There are several other hotels on the same street to pick from.
Water damage in bathroom ceiling
Black mold in shower
Toilet paper stuck to ceiling
Stayed 3 nights in Jul 2025

10/10 Excellent

Liliana

Stayed 5 nights in Jul 2025

4/10 Poor

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Kathleen

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful do not stay here, room smelled like mildew and mold everywhere. Both rooms had dirt in bathtub floor and shower curtains smelled like urine. Ac broken in king room and vents had rust and old dust in them. Tried to switch rooms and they wouldn’t let me because I used Expedia.
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2025

10/10 Excellent

david

Stayed 1 night in Jul 2025