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"What i liked was the way the bed slept What i didn't like was the smell of the hotel and elevator " More

By a verified traveler on Tue 02 Jun 2020

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Hotel Description

Hotel near Short Pump Town Center in Glen Allen

In shopping district

You'll find Short Pump Town Center and Children's Museum of Richmond within 3 miles (5 km) of this hotel. Regency Square Mall and Henrico Doctors' Hospital are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the express check-out. There's a gym on site, and laundry facilities and barbecue grills are also offered.

Free WiFi, kitchens

The 92 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Weekly housekeeping is available.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$72* Per night/room Dec 27 - Dec 28

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Suites Richmond Innsbrook ratings based on 13 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Richmond Innsbrook

Everyone (7) Family (1)
4 out of 5

Posted by on Jul 24, 2021

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1 out of 5
The facility smelled like marijuana, we ended up canceling our reservation due to the fact that we had little kids.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 19, 2021 by Hotel Management

Thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

1 out of 5
They charged me for a extra night and had all sorts of red tape to fix.

Posted by , from Wellesley MA on Aug 26, 2020

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Comment from Hotel Management

Aug 27, 2020 by Hotel Management

Thank you for taking the time to share your review. We are sorry your stay was not a pleasant one and regret the issue you had with the charges. If you have any financial queries, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management

4 out of 5

Posted by on Jun 21, 2020

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Comment from Hotel Management

Jun 22, 2020 by Hotel Management

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

5 out of 5
What i liked was the way the bed slept What i didn't like was the smell of the hotel and elevator

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 6, 2020 by Hotel Management

Thank you for posting a review of your stay with us at Extended Stay America. We are happy to know you enjoyed the comfort of our beds and that you had a pleasant time while you were here. However, we regret the smell you experienced during your visit. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

2 out of 5
Dishes were not available and food from the last guest was still in the fridge.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Hotel Management

Tom, thank you for your review. We are sorry for the issues you had with the housekeeping. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Please know, kitchenware for your suite is available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management

4 out of 5
Loved the room other than it stunk like dirt somthing awful. Looked clean just smelled bad

Posted by on Feb 5, 2020

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Comment from Hotel Management

Feb 6, 2020 by Hotel Management  

Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry for the odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management

4 out of 5

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 23, 2019 by GM

Dear customer, thanks for staying with us, hope to see you again.

5 out of 5

Posted by on Jul 21, 2019

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2 out of 5
The only positive aspect of this hotel was the friendly woman who checked us in. The hotel was understaffed, leading to long delays checking in and poorly-cleaned rooms. The floors were literally sticky and turned our socks black within a few minutes. We did not receive the room we had reserved, leading to cramped sleeping conditions. The beds were advertised to be Queens but were only Fulls and very uncomfortable. The bathroom door was only hanging on two of its three hinges. There was a horrible clanking noise that followed every time after we flushed the toilet. Above all that, the external "secure entry" door would not close unless someone guided it shut. The management's solution to this problem was to post a sign on the door reminding guests that they were responsible for not propping to door open. I would never stay here again.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 12, 2019 by Hotel Management

Thank you for being our guest. Although you were pleased with the service provided one of our associates, we apologize for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management

About the Extended Stay America Suites Richmond Innsbrook

Location 10060 W Broad St, Glen Allen, VA 23060

Property Features

Free breakfast is served daily. WiFi is free in public spaces. A fitness center, barbecue grills, and coffee/tea in a common area are also featured at the business-friendly Extended Stay America Suites Richmond Innsbrook. Self parking is free. This Glen Allen hotel is smoke free.

  • 92 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • BBQ grill(s)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Richmond Staples Mill Road Station (8.8 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Richmond Innsbrook offers 92 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Innsbrook
  • Extended Stay America Richmond Innsbrook
  • Extended Stay America Richmond Innsbrook Aparthotel
  • Extended Stay America Richmond Innsbrook Aparthotel Glen Allen
  • Extended Stay America Richmond Innsbrook Glen Allen
  • Extended Stay America Richmond Innsbrook
  • Hotel Extended Stay America - Richmond - Innsbrook Glen Allen
  • Glen Allen Extended Stay America - Richmond - Innsbrook Hotel
  • Hotel Extended Stay America - Richmond - Innsbrook
  • Extended Stay America - Richmond - Innsbrook Glen Allen
  • Extended Stay America Richmond Innsbrook Hotel
  • Extended Stay America Richmond Hotel
  • Extended Stay America Richmond
  • Extended Stay America Richmond
  • Extended Stay America Richmond Innsbrook
  • Extended Stay America Suites Richmond Innsbrook Hotel
  • Extended Stay America Suites Richmond Innsbrook Glen Allen
  • Extended Stay America Suites Richmond Innsbrook Hotel Glen Allen

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.