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Wingate by Wyndham Richmond Short Pump

2.5-star property
13991 N Gayton Rd, Richmond, VA 1-855-201-7819
4.2 out of 5
Very good!
See all 38 travelocity Reviews

"Neat and clean with staff that provide a caring and professional service " More

By a verified traveler on Tue 02 Nov 2021

Points Of Interest

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Hotel Description

Art Deco hotel near Short Pump Town Center

In shopping district

You'll find Short Pump Town Center and Sheltering Arms Institute within 2 miles (3 km) of this hotel. Also, Children's Museum of Richmond is within 3 miles (5 km) and Elk's Lodge is within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like on-the-go breakfast and free self parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 102 guestrooms also offer free WiFi and pillowtop beds. Other amenities include free wired Internet, refrigerators, and LCD TVs with satellite channels.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$102* Per night/room Dec 1 - Dec 2

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wingate by Wyndham Richmond Short Pump ratings based on 38 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wingate by Wyndham Richmond Short Pump

Everyone (19) Couples (4) Family (12)
4 out of 5
Neat and clean with staff that provide a caring and professional service

Posted by on Nov 2, 2021

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3 out of 5
Nothing special. Just alright

Posted by on Sep 19, 2021

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1 out of 5
There was mold on the air conditioner, ceiling and shower curtains. The sheets had holes and stains. The towels had stains. The hair dryer overheated and shot sparks and was never replaced nor repaired. Breakfast was a cereal bar. Not a bar to get your choice of cereal, but a granola bar made with breakfast cereal. Little kids in the lobby touching, playing with and then replacing all the disposable drink cups that guests were supposed to use and not reprimanded by parents or staff. Elevators were either wet, dirty, or had sticky stains the entire stay. Do not recommend.

Posted by , from tampa on Sep 7, 2021

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4 out of 5
jI enoyed my stay. My room was quit appropreit for my needs. Brekfest was ok, it was covid undestandable. I would highiy recamend you to stay. I would.

Posted by on Aug 16, 2021

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3 out of 5
Breakfast sucked. No one came to he room to do any restocking or cleaning even though we stayed for 6 nights. My wife had to go and chase down fresh towels. Nice hotel but crappy service.

Posted by on Aug 15, 2021

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1 out of 5

Posted by on Aug 1, 2021

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4 out of 5
In an area where plenty to do with walking distance. A lot of restaurants in the area.

Posted by on Jul 23, 2021

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5 out of 5
I have stayed at Wingate many times and no negative comments. It is always clean, people are helpful and safe.

Posted by on Jun 30, 2021

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5 out of 5

Posted by on Jun 2, 2021

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5 out of 5
It was clean and easy to check in. I would stay again.

Posted by , from Brooklyn, New York on Aug 21, 2020

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Comment from Hotel Management

Sep 6, 2020 by Guest Relations

We appreciate you choosing to stay with us and look forward to your next visit to Wingate by Wyndham, Short Pump.

About the Wingate by Wyndham Richmond Short Pump

Location 13991 N Gayton Rd, Richmond, VA 23233

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wingate by Wyndham Richmond Short Pump offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2200 square feet (204 square meters) and includes conference space. The business-friendly Wingate by Wyndham Richmond Short Pump also features a picnic area, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 5 miles and a shopping center shuttle are free. Self parking is free. This Art Deco Richmond hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 5 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Built in 2008
  • To-go breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 miles and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Wingate by Wyndham Richmond Short Pump offers 102 air-conditioned accommodations with safes and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

DJ's Bar & Grill - This lobby lounge serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wingate Richmond
  • Wingate Richmond Short Pump
  • Wingate Short Pump
  • Wingate Wyndham Richmond Short Pump
  • Wingate Wyndham Short Pump
  • Wingate Wyndham Short Pump Hotel
  • Wingate Wyndham Short Pump Hotel Richmond
  • Wyndham Richmond
  • Wyndham Richmond Short Pump
  • Wyndham Short Pump
  • Wingate Wyndham Richmond Short Pump Hotel
  • Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond
  • Wingate by Wyndham Richmond Short Pump Hotel
  • Wingate by Wyndham Richmond Short Pump Richmond
  • Wingate by Wyndham Richmond Short Pump Hotel Richmond

You should know

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.