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"Drawbacks: A somewhat warped and crumbling bathroom door, a non-operational hair dryer, a TV system that was out for serveral hours, and the whirlpool ... " More

By a verified traveler on Sun 20 Nov 2022

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Hotel Description

Art Deco hotel near Short Pump Town Center

Short Pump stay

Your stay at this Short Pump hotel places you within 2 miles (3 km) of Short Pump Town Center and Sheltering Arms Institute. Also, Children's Museum of Richmond is within 3 miles (5 km) and Elk's Lodge is within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$102* Per night/room Dec 7 - Dec 8

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Tub w/Grab Bars)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wingate by Wyndham Richmond Short Pump ratings based on 34 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wingate by Wyndham Richmond Short Pump

Everyone (14) Couples (6) Family (9)
5 out of 5
Drawbacks: A somewhat warped and crumbling bathroom door, a non-operational hair dryer, a TV system that was out for serveral hours, and the whirlpool being out of order. Also, the shower tiles and bathmat weren't spotlessly clean. Plusses: comfortable beds, a modest but clean pool, and a consistently pleasant and helpful staff.

Posted by on Nov 20, 2022

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4 out of 5
The room was clean and staff were great. What I did not like is that when I checked in they charged my card $25 for "incidentals". I understand holding the card no. just in case you make a long distance call, but there were no other amenities in the room that would cost anything. I had to call when I got home to have the charge reversed off my bank account. seems a bit shady.

Posted by on Nov 10, 2022

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Comment from Hotel Management

Nov 10, 2022 by D Kaur

We are glad you enjoyed your stay. We appreciate your feed back . The card was released immediately when you checked out. Please check with your bank.

2 out of 5
No towels. Some basic tv channels not available due to a problem they said they’d been trying to solve for days. Unexpectedly arrived early but couldn’t get early access to room without $25 fee, even though room was ready; this was a poor use of discretion by the staff, penny wise and pound foolish. Doesn’t build brand loyalty. In other respects a nice place. Clean, good size and comfortable bed.

Posted by , from BLACKSBURG on Nov 6, 2022

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5 out of 5
Very quiet stay, room was very clean will use a wingate again.

Posted by on Oct 22, 2022

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2 out of 5
Should not claim they are Pet friendly when the whole facility is surrounded by cement. We were also put in a room on the fifth floor which did not give easy access to the outside.

Posted by on Oct 18, 2022

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5 out of 5
Clean, neat

Posted by on Sep 11, 2022

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3 out of 5
Very dated. Hot tub out of order, blaming it on COVID. Sofa sleeper springs were mostly missing, those still there were broken. Cheerios in the floor upin check in and stoll there after theee days of housekeeping. Easy check in, nice breakfast, very nice/friendly staff.

Posted by on Sep 6, 2022

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4 out of 5
Based on stays at other Wyndham hotels , this rooms could use an update. It was very noticeable on damages from prior stays , that I took photos, as to not be charged for incidentals. Location was great , parking rest and the price for the night was good.

Posted by on Aug 7, 2022

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4 out of 5

Posted by on Jul 10, 2022

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5 out of 5
Good place to stay in short pump and convenient for any kind of shopping or eating!!

Posted by on Jul 9, 2022

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About the Wingate by Wyndham Richmond Short Pump

Location 13991 N Gayton Rd, Richmond, VA 23233

Property Features

Wingate by Wyndham Richmond Short Pump offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2200 square feet (204 square meters) and includes conference space. The business-friendly Wingate by Wyndham Richmond Short Pump also features coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. An area shuttle within 5 miles and a shopping center shuttle are free. Self parking is free. This Art Deco Richmond hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 5 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 miles and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Wingate by Wyndham Richmond Short Pump offers 102 air-conditioned accommodations with safes and designer toiletries. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

DJ's Bar & Grill - This lobby lounge serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wingate Richmond
  • Wingate Richmond Short Pump
  • Wingate Short Pump
  • Wingate Wyndham Richmond Short Pump
  • Wingate Wyndham Short Pump
  • Wingate Wyndham Short Pump Hotel
  • Wingate Wyndham Short Pump Hotel Richmond
  • Wyndham Richmond
  • Wyndham Richmond Short Pump
  • Wyndham Short Pump
  • Wingate Wyndham Richmond Short Pump Hotel
  • Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond
  • Wingate by Wyndham Richmond Short Pump Hotel
  • Wingate by Wyndham Richmond Short Pump Richmond
  • Wingate by Wyndham Richmond Short Pump Hotel Richmond

You should know

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.