Short Pump stay
With a stay at this Short Pump hotel, you'll be within half a mile (1 km) of Short Pump Town Center and 2 miles (3 km) of Children's Museum of Richmond. Also, Sheltering Arms Institute is within 3 miles (5 km) and Elk's Lodge is within 6 miles (10 km).
This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.
Feb 28, 2022 by Customer Service
Thanks for the 4-star rating and review, Thomas! We're thrilled you had such a pleasant time at the Hyatt House Richmond/Short Pump! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our location and interacting with our team so much. That's what we like to see! Please let us know how we can make your next visit perfect. We look forward to sharing an even better experience with you next time!
Oct 11, 2021 by Hyatt House
Hello, valued guest. I want to apologize for your latest stay with us. We truly will utilize all of your feedback to continue to improve for all of our guests. I truly hope you will give us another chance.
Sep 22, 2021 by Hyatt House
Hello, valued guest! Thank you for your most recent review. I do apologize for the missing items as well as maintenance issues. Please know all of these concerns are taken very seriously and will be addressed. Despite this, I truly hope you will choose us again to give you the stay you deserve. Thank you for the praise of our Front Desk Host Diamond! We will pass this along!
Jan 26, 2020 by Anna
Thank you for your great review. We are glad to know that you had a fantastic stay. We hope to see your friendly face again soon. Sincerely, Anna Stephen Front Desk Supervisor
Oct 4, 2019 by Anna Provido Front Desk Supervisor
Thank you for the review at the Hyatt House Richmond West.
Apr 30, 2019 by HHRichmondWest
Thank you for reviewing our property! Your feedback is appreciated!
Jan 14, 2019 by HHRichmondW
Thank you for reviewing our property! Your feedback is appreciated!
The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1750 square feet (163 square meters). The business-friendly Hyatt House Richmond / Short Pump also features a 24-hour fitness center, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. This 3-star Richmond hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Hyatt House Richmond / Short Pump offers 134 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
H Bar - This bar serves dinner and light fare.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).