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4.3 out of 5

"Great location. Staff was very friendly. " More

By a verified traveler on Sun 27 Feb 2022

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Hotel Description

3-star hotel near Short Pump Town Center, connected to a shopping center

Short Pump stay

With a stay at this Short Pump hotel, you'll be within half a mile (1 km) of Short Pump Town Center and 2 miles (3 km) of Children's Museum of Richmond. Also, Sheltering Arms Institute is within 3 miles (5 km) and Elk's Lodge is within 6 miles (10 km).

Free breakfast

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max
$161* Per night/room Jul 4 - Jul 5

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt House Richmond / Short Pump ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt House Richmond / Short Pump

Everyone (6) Family (7)
4 out of 5
Great location. Staff was very friendly.

Posted by on Feb 27, 2022

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Comment from Hotel Management

Feb 28, 2022 by Customer Service

Thanks for the 4-star rating and review, Thomas! We're thrilled you had such a pleasant time at the Hyatt House Richmond/Short Pump! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our location and interacting with our team so much. That's what we like to see! Please let us know how we can make your next visit perfect. We look forward to sharing an even better experience with you next time!

2 out of 5
The mattresses were lumpy and sagging. Burned out lights. Rooms lacked condiments for even coffee in room. Complimentary breakfast was missing coffee and the quality of the food was poor. This used to be a decent hotel. Staff appeared to be overburdened.

Posted by on Oct 9, 2021

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Comment from Hotel Management

Oct 11, 2021 by Hyatt House

Hello, valued guest. I want to apologize for your latest stay with us. We truly will utilize all of your feedback to continue to improve for all of our guests. I truly hope you will give us another chance.

4 out of 5
We were there for the ice skating competition at SkateNation Plus, which was close to the hotel! The location of the hotel was convenient! The staff was uber-friendly. Our daughters loved the breakfast. Although the pool was closed, being in walking distance to everything was terrific. We loved the friendliness of the staff. The area is very diverse. My husband is disabled and was able to easily get around the hotel property. My only complaint, was that our room was not up to par. It was not clean. There was mold in the sink, making it quite difficult to brush teeth. The toilet ran all night as did the tub. We were missing towels and other normal amenities. We were so tired from our arrival and the ice skating schedule - we notified staff during check-out. The manager, Ms. Diamond, helped us. Perhaps this was because of the pandemic and maybe the room was just overlooked.

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 22, 2021 by Hyatt House

Hello, valued guest! Thank you for your most recent review. I do apologize for the missing items as well as maintenance issues. Please know all of these concerns are taken very seriously and will be addressed. Despite this, I truly hope you will choose us again to give you the stay you deserve. Thank you for the praise of our Front Desk Host Diamond! We will pass this along!

5 out of 5
On the confirmation the St address was misleading. The street address listed was to the Mall, not the specific entrance to the hotel. I was familiar with the area & it took me an additional 20 minutes to get to the lobby.

Posted by on Apr 18, 2021

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5 out of 5
Very nice. Very clean. My favorite was the staff - everyone was fantastic! Friendly w/out being over the top. Eager to assist. Polite. It was nice!!

Posted by on Dec 23, 2019

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Comment from Hotel Management

Jan 26, 2020 by Anna

Thank you for your great review. We are glad to know that you had a fantastic stay. We hope to see your friendly face again soon. Sincerely, Anna Stephen Front Desk Supervisor

5 out of 5

Posted by on Aug 25, 2019

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Comment from Hotel Management

Oct 4, 2019 by Anna Provido Front Desk Supervisor

Thank you for the review at the Hyatt House Richmond West.

4 out of 5
The mattress was not comfortable. I have nothing else to complain about.

Posted by on Jul 7, 2019

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5 out of 5
I really love the mini suite with the full fridge, and the hotel is located in the perfect location for shopping and dinning.

Posted by on Jul 5, 2019

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5 out of 5

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 30, 2019 by HHRichmondWest

Thank you for reviewing our property! Your feedback is appreciated!

5 out of 5

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 14, 2019 by HHRichmondW

Thank you for reviewing our property! Your feedback is appreciated!

About the Hyatt House Richmond / Short Pump

Location 11800 W Broad Street, Richmond, VA 23233

Renovations + Closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1750 square feet (163 square meters). The business-friendly Hyatt House Richmond / Short Pump also features a 24-hour fitness center, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • 1750 sq ft of conference space
  • 163 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt House Richmond / Short Pump offers 134 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

H Bar - This bar serves dinner and light fare.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • HYATT house Hotel Richmond-West
  • HYATT house Richmond-West
  • HYATT house Richmond-West Hotel
  • HYATT house Richmond West
  • HYATT house Richmond West
  • Hyatt House Richmond / Short Pump Hotel
  • Hyatt House Richmond / Short Pump Richmond
  • Hyatt House Richmond / Short Pump Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.