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Best Western Premier Richmond City Gateway

3.0 star property
Enjoy the free WiFi at this Richmond hotel

Choose dates to view prices

Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Reception
Seasonal outdoor pool, pool umbrellas, sun loungers
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, Virginia Commonwealth University
    ‪8 min drive‬
  • Place, Broad Street
    ‪9 min drive‬
  • Place, Greater Richmond Convention Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Richmond

Near the airport.Within 9 miles (15 km) of this hotel, you'll find The National and Virginia Commonwealth University. Also within 9 miles (15 km) are Allianz Amphitheater at Riverfront and Greater Richmond Convention Center.

What's nearby

  • Virginia Commonwealth University - 8 min drive - 6.7 miles
  • The National - 9 min drive - 6.2 miles
  • Broad Street - 9 min drive - 6.1 miles
  • Greater Richmond Convention Center - 9 min drive - 6.7 miles
  • Maymont Park - 13 min drive - 9.0 miles

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Wendy's - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Burger King - ‬3 min drive
  • ‪McDonald's - ‬3 min walk
  • ‪Hardee's - ‬4 min drive

About this property

Best Western Premier Richmond City Gateway

Enjoy the free WiFi at this Richmond hotel
Best Western Premier Richmond City Gateway offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square meters) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Richmond hotel is smoke free.

  • 167 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 3778 sq ft of conference space
  • 351 sq m of conference space
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Convenience store
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Premier Richmond City Gateway offers 167 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open May 25 and close September 07.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

How close is Best Western Premier Richmond City Gateway to the airport?

Best Western Premier Richmond City Gateway is 12.1 mi (16-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

Does Best Western Premier Richmond City Gateway have an airport shuttle?

Airport shuttle services are not available at Best Western Premier Richmond City Gateway.

Does Best Western Premier Richmond City Gateway offer free breakfast?

Best Western Premier Richmond City Gateway offers free full breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Best Western Premier Richmond City Gateway?

No, there is no casino at this hotel.

What time is check-in at Best Western Premier Richmond City Gateway?

Check-in start time: 3 PM; Check-in end time: 2 AM.

Is there free parking at Best Western Premier Richmond City Gateway?

This hotel offers free self parking and extended parking.

Does Best Western Premier Richmond City Gateway have a pool?

Best Western Premier Richmond City Gateway features a seasonal outdoor pool. The pool is closed seasonally each year from August 29 to May 30.

Does Best Western Premier Richmond City Gateway have a restaurant?

Best Western Premier Richmond City Gateway is home to Victory Bar & Grill, which features American cuisine.

Does Best Western Premier Richmond City Gateway have a spa?

There are no spa services available at this hotel.

How close is Best Western Premier Richmond City Gateway to downtown Richmond?

Best Western Premier Richmond City Gateway is 5.2 mi away from Richmond.

Reviews

Best Western Premier Richmond City Gateway Reviews

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 474 out of 1005 reviews
Rating 8 - Good. 232 out of 1005 reviews
Rating 6 - Okay. 136 out of 1005 reviews
Rating 4 - Poor. 71 out of 1005 reviews
Rating 2 - Terrible. 92 out of 1005 reviews

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Tryed to take advantage of guest.

The stay was good, although we drove 15 hours to there ,we were a little early about 30 minutes they wanted to charge me 40.00 to check in early.i thought that was a slap in face so we waited the 30 minutes.i guess you guys are all about the money you could have cared less what we have already been through.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot that is Clean

Good clean hotel. Was quiet too.
Stayed 2 nights in Jun 2025

2/10 Terrible

Mikele

Disliked: Cleanliness, property conditions & facilities
We had to leave the property. The toilet was dirty, and there was hair and a spider in the bathtub.
Stayed 1 night in Jun 2025

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Everett F. Hardy

Stayed 5 nights in Jun 2025

10/10 Excellent

Arturo

Stayed 2 nights in Jun 2025

10/10 Excellent

Sandra

Stayed 2 nights in Jun 2025

10/10 Excellent

Carter

Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 1 night in Jun 2025

8/10 Good

Zaquesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jun 2025

8/10 Good

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Adjacent to Phillips Morris. The hotel shares a parking lot with another hotel - all are on a service road. Many trucks in/out. The road is in awful shape (potholes, etc.). There is a Starbucks and Subway. The hotel restaurant does not have enough employees, to keep up with a busy weekend night (neither does the McDonalds next door). Floors are noisy with foot traffic. Kids liked the pool!
Stayed 2 nights in Jun 2025

10/10 Excellent

isabel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
very easy check in and out thank you
Stayed 2 nights in Jun 2025

10/10 Excellent

Dionna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is phenomenal and the rooms are clean.
Stayed 2 nights in Jun 2025

6/10 Okay

Roberta

Liked: Cleanliness, staff & service
Elevator out of order as well as a couple doors to outside
Stayed 1 night in Jun 2025

2/10 Terrible

Telisa

So once at the counter to check in I was given a more than expected amount to check in so I questioned it and was told they require a $25 per night incidental deposit but Hotels.com says $50 for the entire stay. So the lady that was trying to check me in made it like its always $25 per night and Im like Im staying 5 nights so basically Best Western missed out on $600 because they could not hold $125
Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff was accommodating and friendly!
Stayed 1 night in Jun 2025

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable price for the area near downtown. Well kept up.
Stayed 2 nights in Jun 2025

8/10 Good

Maude

Liked: Cleanliness, amenities
Bed was confortable, staff was awesome and excellent breakfast ! The only thing was the cleanness of the bathroom and the 25mm space under the door but overall it was a great experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Eugene, Fort Worth

Liked: Cleanliness, amenities, property conditions & facilities
Always stay at this location close to my family excellent service will recommend to.my friends also
Stayed 4 nights in Jun 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was off the highway, the area around the hotel looked safe, the room was clean, staff was excellent and breakfast was good
Stayed 1 night in Jun 2025

10/10 Excellent

Samarth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Gregory

Stayed 1 night in May 2025

8/10 Good

April

Business traveler, Traveled with family
Liked: Property conditions & facilities
It was sufficient with clean, soft beds.
Stayed 2 nights in May 2025

10/10 Excellent

Catherine

Stayed 1 night in May 2025

10/10 Excellent

Fortune

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2025