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 Richmond •1 Room
 Richmond • 1 Room
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Hilton Richmond Hotel & Spa/Short Pump

4-star property
12042 West Broad Street, Richmond, VA 1-855-201-7819
4.2 out of 5
Very good!
See all 19 travelocity Reviews

"The hotel is really, really nice. Location is great to shopping and dining. Very contemporary. I enjoyed the stay " More

By a verified traveler on Mon 06 Dec 2021

Points Of Interest

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Hotel Description

4-star spa hotel near Short Pump Town Center

Short Pump stay

With a stay at this Short Pump hotel, you'll be within half a mile (1 km) of Short Pump Town Center and 2 miles (3 km) of Sheltering Arms Institute. Also, Children's Museum of Richmond is within 3 miles (5 km) and Elk's Lodge is within 6 miles (10 km).

Full-service spa, 24-hour fitness

A full-service spa, 2 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$199* Per night/room May 30 - May 31

Superior Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Richmond Hotel & Spa/Short Pump ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (9) Couples (5) Family (5)
5 out of 5

Posted by on Feb 18, 2023

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5 out of 5
The hotel is really, really nice. Location is great to shopping and dining. Very contemporary. I enjoyed the stay

Posted by , from Apex on Dec 6, 2021

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5 out of 5
Nice professional staff clean room

Posted by on Oct 9, 2021

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5 out of 5
We enjoyed our time in this lovely hotel. It was clean and very inviting. We would definitely stay here again.

Posted by , from Richton on Sep 28, 2021

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3 out of 5
COVID's impact was felt once again. Very short-staffed. All the amenities were not open -- coffee shop had short hours and had to go find someone from the restaurant to serve us. The spa was shut down. Then our room had some major carpet stains that were disappointing. However it was clean and overall fine.

Posted by on Sep 18, 2021

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4 out of 5

Posted by on Aug 16, 2021

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5 out of 5
The staff was very friendly and professional. Just wished the cafe was open longer.

Posted by on Aug 7, 2021

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5 out of 5
very lovely

Posted by on Jun 18, 2021

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5 out of 5
N/A

Posted by on Jun 7, 2021

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1 out of 5
The parking was convenient. The beds were comfortable. The hotel room had a moldy smell that affected my allergies. The walls were thin. You could hear when other rooms were taking showers and talking. There was no water in the room. It was disappointing as a Hilton.

Posted by on May 31, 2021

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About the Hilton Richmond Hotel & Spa/Short Pump

Location 12042 West Broad Street, Richmond, VA 23233

Property Features

Hilton Richmond Hotel & Spa/Short Pump offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 21937 square feet (2038 square meters) and includes conference space. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Hilton Richmond Hotel & Spa/Short Pump. Free self parking is available. This 4-star Richmond hotel is smoke free.

  • 1 building
  • 254 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 21937 sq ft of conference space
  • 2038 sq m of conference space
  • Built in 2009
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Beauty salon
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking

Room Amenities

Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Aroma Cafe - This café serves breakfast only.

Shula's Steakhouse - This steakhouse specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

The Restaurant - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open daily.

  • Deep tissue massage
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6.00–14.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Richmond
  • Hilton Richmond Hotel
  • Hilton Richmond Hotel Short Pump
  • Hilton Richmond Short Pump
  • Hilton Short Pump
  • Hilton Short Pump Richmond
  • Richmond Hilton
  • Richmond Hilton Short Pump
  • Richmond Short Pump Hilton
  • Short Pump Hilton
  • Hilton Richmond Hotel And Spa / Short Pump
  • Hilton Richmond Hotel /Short Pump
  • Hilton Richmond /Short Pump
  • The Hilton Richmond Hotel Spa / Short Pump
  • Hilton Richmond & Short Pump
  • Hilton Richmond Hotel & Spa/Short Pump Hotel
  • Hilton Richmond Hotel & Spa/Short Pump Richmond
  • Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.