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4.0 out of 5

"Everything was great . We even got to use a pool and hot tub for the first time in over a year . This was a great get away. The hotel restaurant “Shou ... " More

By a verified traveler on Mon 05 Apr 2021

Hotel Description

4-star spa hotel near Short Pump Town Center, connected to a shopping center

In shopping district

Within 2 miles (3 km) of this Richmond hotel, you'll find Short Pump Town Center and Sheltering Arms Institute. Also, Children's Museum of Richmond is within 3 miles (5 km) and Hunting Hawk Golf Club is within 6 miles (10 km).

Full-service spa, indoor pool

A full-service spa, 3 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 254 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include pillowtop beds, MP3 docks, and 24-hour room service.

Two queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Apr 12 - Apr 13

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed executive floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Richmond Hotel & Spa/Short Pump ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (6) Couples (3) Family (2)
5 out of 5
Everything was great . We even got to use a pool and hot tub for the first time in over a year . This was a great get away. The hotel restaurant “Shoulas” was amazing.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 6, 2021 by Stevek

Thanks for the nice review, we hope you join us again soon

4 out of 5
Great location for shopping and restaurants Staff was friendly and the lobby and common arears were beautiful and clean. The room could have had a refresh for carpet and there was no in room microwave. The controls for the room temp were a bit difficult to operate but once we figured it out it worked fine. It was very clean.

Posted by on Mar 8, 2021

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4 out of 5
The property was spotless and a very nice. The only problem I had, was check in was at 3:00pm and the room wasn't cleaned and ready until almost 7:00pm. So that was really inconvenient. Other than that, it was a great Hotel.

Posted by on Feb 16, 2021

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5 out of 5
Definitely awesome especially the massage at the spa so relaxing definitely can’t wait to go back

Posted by on Nov 18, 2019

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5 out of 5

Posted by on Aug 13, 2019

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5 out of 5
It was a great hotel in the suburbs of Richmond To take advantage of downtown Richmond it was a 20 minute drive.

Posted by on May 26, 2019

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2 out of 5

Posted by on May 12, 2019

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4 out of 5

Family reunion

Enjoyed the stay and so many good restaurants and shopping within walking distance. Also pet friendly.

Posted by , from St Louis on Jan 15, 2018

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3 out of 5

Beds too firm

The bed was very firm. Therefore, caused server back pain. I got very little sleep due to the discomfort.

Posted by , from Rocky Mount, VA on Jan 8, 2018

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5 out of 5

Very nice hotel near Short Pump mall.

Extremely friendly staff beginning with the check in process. The hotel lobby was very pleasantly decorated with modern decor with very nice and inviting seating arrangements. I found the complimentary water to be a nice touch. The room was pleasant and clean with a very comfortable bed. This hotel is a good choice for business or personal travel. I would stay again the next time I'm in the Richmond area.

Posted by , from North Carolina on Apr 16, 2017

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About the Hilton Richmond Hotel & Spa/Short Pump

Location 12042 West Broad Street, Richmond, VA 23233

Property Features

Hilton Richmond Hotel & Spa/Short Pump offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 23000 square feet (2070 square meters) and includes conference space. The business-friendly Hilton Richmond Hotel & Spa/Short Pump also features gift shops/newsstands, concierge services, and laundry facilities. Free self parking is available. This 4-star Richmond hotel is smoke free.

  • 1 building
  • 254 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 23000 sq ft of conference space
  • 2070 sq m of conference space
  • Built in 2009
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Richmond Intl. Airport (RIC) (37.5 km / 23.3 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Aroma Cafe - This café serves breakfast and lunch.

ShulasAmericas SteakHouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per night, plus a USD 50 deposit
  • Weight limit: 25 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14 per person (approximately)
  • Valet parking fee: USD 9 per night
  • Pet deposit: USD 50
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Richmond
  • Hilton Richmond Hotel
  • Hilton Richmond Hotel Short Pump
  • Hilton Richmond Short Pump
  • Hilton Short Pump
  • Hilton Short Pump Richmond
  • Richmond Hilton
  • Richmond Hilton Short Pump
  • Richmond Short Pump Hilton
  • Short Pump Hilton
  • Hilton Richmond Hotel And Spa / Short Pump
  • Hilton Richmond Hotel /Short Pump
  • Hilton Richmond /Short Pump
  • The Hilton Richmond Hotel Spa / Short Pump
  • Hilton Richmond & Short Pump
  • Hilton Richmond Hotel & Spa/Short Pump Hotel
  • Hilton Richmond Hotel & Spa/Short Pump Richmond
  • Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

You should know

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.