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4.2 out of 5

"The hotel is really, really nice. Location is great to shopping and dining. Very contemporary. I enjoyed the stay " More

By a verified traveler on Mon 06 Dec 2021

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Hotel Description

4-star hotel near Short Pump Town Center

Short Pump stay

Your stay at this Short Pump hotel places you within 2 miles (3 km) of Short Pump Town Center and Sheltering Arms Institute. Also, Children's Museum of Richmond is within 3 miles (5 km) and Hunting Hawk Golf Club is within 6 miles (10 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 10 conference rooms, free WiFi in public areas, and express check-out. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 254 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Pillowtop beds, MP3 docks, and hair dryers are also available. Housekeeping is available on request.

1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$179* Per night/room May 30 - May 31

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen Beds, Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Richmond Hotel & Spa/Short Pump ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (9) Couples (5) Family (5)
5 out of 5
The hotel is really, really nice. Location is great to shopping and dining. Very contemporary. I enjoyed the stay

Posted by , from Apex on Dec 6, 2021

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5 out of 5
Nice professional staff clean room

Posted by on Oct 9, 2021

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5 out of 5
We enjoyed our time in this lovely hotel. It was clean and very inviting. We would definitely stay here again.

Posted by , from Richton on Sep 28, 2021

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3 out of 5
COVID's impact was felt once again. Very short-staffed. All the amenities were not open -- coffee shop had short hours and had to go find someone from the restaurant to serve us. The spa was shut down. Then our room had some major carpet stains that were disappointing. However it was clean and overall fine.

Posted by on Sep 18, 2021

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4 out of 5

Posted by on Aug 16, 2021

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5 out of 5
The staff was very friendly and professional. Just wished the cafe was open longer.

Posted by on Aug 7, 2021

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5 out of 5
very lovely

Posted by on Jun 18, 2021

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5 out of 5
N/A

Posted by on Jun 7, 2021

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1 out of 5
The parking was convenient. The beds were comfortable. The hotel room had a moldy smell that affected my allergies. The walls were thin. You could hear when other rooms were taking showers and talking. There was no water in the room. It was disappointing as a Hilton.

Posted by on May 31, 2021

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5 out of 5
Everything was great . We even got to use a pool and hot tub for the first time in over a year . This was a great get away. The hotel restaurant “Shoulas” was amazing.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 6, 2021 by Stevek

Thanks for the nice review, we hope you join us again soon

About the Hilton Richmond Hotel & Spa/Short Pump

Location 12042 West Broad Street, Richmond, VA 23233

Property Features

Hilton Richmond Hotel & Spa/Short Pump offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 21937 square feet (2038 square meters) and includes conference space. The business-friendly Hilton Richmond Hotel & Spa/Short Pump also features spa services, concierge services, and dry cleaning/laundry services. Free self parking is available. This 4-star Richmond hotel is smoke free.

  • 1 building
  • 254 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 21937 sq ft of conference space
  • 2038 sq m of conference space
  • Built in 2009
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Beauty salon
  • Computer for guest use
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Housekeeping is provided on request.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Aroma Cafe - This café serves breakfast and lunch.

ShulasAmericas SteakHouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials and body treatments.

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.00 and USD 14.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Richmond
  • Hilton Richmond Hotel
  • Hilton Richmond Hotel Short Pump
  • Hilton Richmond Short Pump
  • Hilton Short Pump
  • Hilton Short Pump Richmond
  • Richmond Hilton
  • Richmond Hilton Short Pump
  • Richmond Short Pump Hilton
  • Short Pump Hilton
  • Hilton Richmond Hotel And Spa / Short Pump
  • Hilton Richmond Hotel /Short Pump
  • Hilton Richmond /Short Pump
  • The Hilton Richmond Hotel Spa / Short Pump
  • Hilton Richmond & Short Pump
  • Hilton Richmond Hotel & Spa/Short Pump Hotel
  • Hilton Richmond Hotel & Spa/Short Pump Richmond
  • Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

You should know

  • Pool access available from 7:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.