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4.5 out of 5

"Very well equipped kitchen. Loved having wine for purchase in lobby at reasonable prices. Clean comfortable and spacious room. " More

By a verified traveler on Mon 22 Jul 2019

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Hotel Description

Family-friendly stay near University of Richmond

In Richmond

You'll find Henrico Doctors' Hospital and Shops at Willow Lawn within 2 miles (3 km) of this hotel. University of Richmond and Strangeways Brewing are also within 3 miles (5 km).

Family-friendly fun

A restaurant and a gym are featured at this hotel. Families will appreciate the bowling alley and barbecue grills. Guests will appreciate free perks like free self parking and WiFi in public areas.

Free Internet, kitchens

The 98 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers. Weekly housekeeping is available.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Candlewood Suites Richmond - West Broad, an IHG Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Candlewood Suites Richmond - West Broad, an IHG Hotel

Everyone (4)
5 out of 5

Posted by on Mar 7, 2021

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5 out of 5
Very well equipped kitchen. Loved having wine for purchase in lobby at reasonable prices. Clean comfortable and spacious room.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Marc

Woot Wooot 5/5 score from our friend Anonymous, yeah buddy thank you for your stay and we are always happy to have you. We hope to see you again

3 out of 5

Okay, but issues with noise cleanliness of room

Pros: Kitchenette
Cons: Attention to detail in cleaning
Location: Convenient to many restaurants
The room and were comfortable, and the kitchenette was quite nice - especially nice to have a coffee maker that makes a pot of coffee (small, but still a pot) rather than just a cup at a time. The decor/furnishings in both room and hotel as a whole were only average - adequate, but nothing fancy. Two major disappointments: First, there were some "missed spots" in the cleaning of the room. Most of the room felt clean enough, but when we entered the room we found a plastic hair clip on the floor, and there was a sticky spot on one of the bedside tables. The second issue was noise. Some of that was simply the family with small children in the room next door ... but the walls did very little to block the noise. Likewise, we heard far too much of the conversation that someone was having on his cell phone (standing in the hall near our door).

Posted by , from NC on Feb 26, 2018

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5 out of 5

Vastly exceeded my expectations

Pros: Clean and spacious, and although there is no breakfast, they have lots of snacks and even microwave entrees available on the honor system.
Cons: The halls needed vacuuming.
Location: N/A
I booked the most inexpensive room listed, and asked for a grab bar in the shower (because I have balance problems). The room assigned us was a three-room suite -- living room, kitchen, and bed room. It was fantastic. The kitchen was obviously equipped for extended stay guests, with fridge, and lots of utensils. We didn't need all that, but it was nice to have. It was spacious and clean, and yes, there were lots of grab-bars in the bathroom. I wish we could have stayed longer.

Posted by , from northern Va. on Dec 4, 2017

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About the Candlewood Suites Richmond - West Broad, an IHG Hotel

Location 2100 Dickens Rd, Richmond, VA 23230

Property Features

There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a garden are also featured at the family-friendly Candlewood Suites Richmond - West Broad, an IHG Hotel. Free self parking is available. This Richmond hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Bowling alley on site
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking

Transport

  • Train station: Richmond Staples Mill Road Station (3.7 km / 2.3 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Candlewood Suites Richmond - West Broad, an IHG Hotel offers 98 accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries. This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy self-serve breakfast daily from 5:00 AM to 10:00 AM.

Candlewood Suites Richmond - West Broad, an IHG Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bowling alley on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for lunch. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 1.00 and USD 20.00 for adults, USD 1.00 and USD 20.00 for children (approximately)
  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Inn Richmond West Broad
  • Days Richmond West Broad
  • Candlewood Suites Richmond West Broad Hotel
  • Candlewood Suites Broad Hotel
  • Candlewood Suites Richmond West Broad
  • Candlewood Suites Broad
  • Candlewood Suites Richmond West Broad
  • Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
  • Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.