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Red Roof Inn Richmond South

2-star property
4350 Commerce Rd, Richmond, VA 1-855-201-7819
3.1 out of 5
See all 14 travelocity Reviews

"Very accessible location and handicap room was too " More

By a verified traveler on Sun 14 Aug 2022

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Hotel Description

Richmond hotel in North Chesterfield area

North Chesterfield stay

With a stay at this North Chesterfield hotel, you'll be within half a mile (1 km) of James River and 6 miles (10 km) of Hunter Holmes McGuire VA Medical Center. Shockoe Slip and Richmond Old City Hall are also within 6 miles (10 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A garden, express check-out, and concierge services are also on offer.

Standard Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$75* Per night/room Sep 28 - Sep 29

Superior Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds (Smoke Free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Accessible (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn Richmond South ratings based on 14 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Red Roof Inn Richmond South

Everyone (10) Couples (2) Family (3)
4 out of 5

Posted by on Jan 17, 2023

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5 out of 5
Very accessible location and handicap room was too

Posted by on Aug 14, 2022

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Comment from Hotel Management

Aug 15, 2022 by Guest relation

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Richmond South. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, General Manager Red Roof Inn - Richmond South

4 out of 5
Good hotel for the money. Free parking, clean and comfortable

Posted by on May 1, 2021

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Comment from Hotel Management

May 1, 2021 by kp

We appreciate your comments regarding your recent stay at the Red Roof Inn Richmond South. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, K Patel General Manager Red Roof Inn - Richmond South

1 out of 5
What was unique about the property is that it is dangerous. Most of the rooms are rented as housing with quite a few occupants and they run around yelling most of the night. They also included a toilet plunger and left in right in the toilet bowl- so handy for me to use! The horrendous stale cigarette smoke that permeated the entire room and blew through the dirty a/c vents was also unique. I lasted 3 hours after check in and couldn't take it anymore. I got in my car as fast as I could and continued my long drive on very little sleep. I have literally never had a worse hotel experience.

Posted by on Jul 2, 2020

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Comment from Hotel Management

Jul 3, 2020 by kp

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

3 out of 5
I don’t expect too much other than a clean room and bath. We got that, but apparently, they’re doing renovations and we had a semi trailer truck outside our door from 6:30 PM until after 3 AM loading things into it with the truck running the whole time. They should’ve put us in a room on the other side of the building as well as any other guests that came there that night. Even 10 or 11 PM might have been acceptable but after 3 AM doesn’t cut it. A little forethought on the managements part would have gone a long way in making my opinion of the hotel better.

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 9, 2020 by fd

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore, your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2 out of 5

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 15, 2019 by kp

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations. We noticed that you gave us a variety of low scores, but did not leave us a text comment. In order for us to improve your experience in the future, could you please provide more detail on the specific areas you found unsatisfactory? Thank you for sharing your concerns, and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

3 out of 5

Posted by on Jul 23, 2019

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Comment from Hotel Management

Aug 1, 2019 by ken

Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.

5 out of 5
Extremely pleased with the accommodations. The room was nicely decorated. I really like the wood flooring.

Posted by on Feb 2, 2019

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4 out of 5
Good location, 15 - 20 minutes to Airport. Great value.

Posted by , from Australia on Sep 12, 2018

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Comment from Hotel Management

Sep 12, 2018 by Assistant General Manager

Thank you for choosing our hotel, we will strive to provide the best service as we can. We look forward to your next stay while you travel here.

1 out of 5
We never even checked in. When we arrived the lobby was dirty, and the person behind the desk was not at all friendly. And while we were waiting to be checked in, multiple people were in the lobby complaining that the hotel was infested with cockroaches. When we declined our check-in, the person at the front desk asked why we were not going to check in, and we said because the hotel has cockroaches we don’t want to stay there. His response was “that can happen anywhere.”

Posted by on Jul 2, 2018

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About the Red Roof Inn Richmond South

Location 4350 Commerce Rd, Richmond, VA 23234

Property Features

As a guest of Red Roof Inn Richmond South, you'll find a vending machine, a garden, and coffee/tea in a common area. WiFi is free in public spaces. Red Roof Inn Richmond South also features concierge services, complimentary newspapers in the lobby, and express check-out. Self parking is free. This Richmond hotel is smoke free.

  • 108 guestrooms or units
  • 2 levels
  • 2 buildings
  • Charging station for electric cars
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Red Roof Inn Richmond South offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Shower and tub combination
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Toiletries (free)
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property allows guests 18 or over to check in with valid military ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses solar energy, plus a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Grey water recycling system
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Red Roof Inn Hotel Richmond South
  • Red Roof Inn Richmond South
  • Red Roof Inn - Richmond South Hotel Richmond
  • Richmond Red Roof Inn
  • Red Roof Inn Richmond South Hotel
  • Red Roof Richmond Richmond
  • Red Roof Inn Richmond South Hotel
  • Red Roof Inn Richmond South Richmond
  • Red Roof Inn Richmond South Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.