EXPECT ZERO HOSPITALITY. There was a lady at the front desk when I checked out. She was helpful and polite but just seemed sad- no smile and a downcast demeanor. That was my BEST exchange with the staff. When I checked in, the man at the front desk rarely made eye contact, and was hard to understand because he mumbled. I had to ask him to repeat himself three or four times which was met with an attitude of annoyance. Meanwhile the answer I needed him to clarify was important information. He told me where my room was located but not where the elevators were located, only directing me after watching me struggle to find them. He seemed annoyed that I was confused. Another staff member seemed annoyed when I was confused about where the coffee in the lobby was.