"Nice stay, friendly staff, I'd stay here again-right off I-95, but still close-a couple miles to the next exit to restaurants and shopping. " More

By a verified traveler on Mon 26 Jun 2017

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Hotel Description

Roanoke Rapids guestrooms with free WiFi

In Roanoke Rapids

You'll be within 2 miles (3 km) of Royal Palace Theatre and 6 miles (10 km) of Chockoyotte Country Club with a stay here. Roanoke Canal Museum and Trail is within 9 miles (15 km) and Good Earth Peanut Company is within 20 miles (32 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$68 per night

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Roanoke Rapids ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Roanoke Rapids

Everyone (10) Family (4)
3 out of 5
good electrical plugs, excellent shower flow poor angles for TV set, average furnishings, small closet limited suitcase stands, pieces of furniture missing, light plug unplugged, not apparent switch for floor lamp, mzriginal breakfast

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Wiley D.

Thank you for staying with us. We will look into the areas that you mentioned. Thanks for the feedback. Safe Travels

4 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 4, 2019 by Wiley D.

Thank you for staying and rating our hotel. We look forward to you staying with us again soon. Safe Travels

5 out of 5
Great stay, surprisingly nice room for being a pet friendly hotel. Great breakfast in morning. Shake roa was especially cordial. They even have dog biscuits, which my mini Australian shepherd loved. Great price and located right off I-95.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 21, 2019 by Bela Shah

Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western Roanoke Rapids. We love your 5 star ranking. We are glad that you had a great stay with us. Please visit us again. Take Care,

4 out of 5
Close to I95. Clean room. Friendly, helpful staff. Decent breakfast too

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 10, 2019 by Bela Shah

Dear Guest, Thank you very much for staying with us. We are glad that you enjoyed your stay with us including rooms, friendly staff and FULL HOT BREAKFAST. Please visit us again. Take care,

4 out of 5

Posted by on Mar 1, 2019

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Comment from Hotel Management

Apr 4, 2019 by Wiley D.

Thank you for staying. See you next time!

1 out of 5

DON’T STAY HERE

Pros: Nothing
Cons: Bathroom and ceiling leaks.
Stayed at this hotel twice (one night each time) during a road trip. The staff was nice and the beds were comfortable. However, the bathroom during the first night was unacceptable. The shower had a ring of mold around it and the shower head was caked with lime scale. it was so gross, I could not shower. The second time we stayed there was a week later. I was unable to cancel the reservation and had prepaid so was forced to stay. I thought that it might be a little better this time around and i asked for a room on the second floor. This time the bathroom was clean but there was a huge wet spot in the ceiling outside of our room. We did not sleep a wink however because of a very loud drip that was coming from the ceiling down one of the walls (inside the wall). At first I thought it was mice in the room. Upon our departure we told the the hotel clerk at the desk. She was very nice about it and said she was going to make sure they “do something” about it. She then added that it had “been a compliant several times before.” This angered me as she knew that there had been complaints and she put us in the room anyway. it was a very negative experience. We got no sleep ahead of a 10 hour drive home. I would not stay here again or recommend it to anyone.

Posted by , from Wesley Chapel, FL on Oct 30, 2017

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Comment from Hotel Management

Nov 1, 2017 by Bela Shah

Dear Ms Liza, Thank you very much for staying with us. I would like to apologize for any inconvenience you had during your recent stay. I will check into it and fix it. Please visit us again. Take care, Bela Shah

4 out of 5
Nice stay, friendly staff, I'd stay here again-right off I-95, but still close-a couple miles to the next exit to restaurants and shopping.

Posted by on Jun 26, 2017

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Comment from Hotel Management

Aug 12, 2017 by Bela Shah

Dear Guest, Thank you very much for your response. We are glad you enjoyed your stay with us. Please visit us again. Take Care, Bela Shah General Manager

5 out of 5

Great Weekend Stay

It was a Great Stay at Best Western...... The Staff was Awesome, the place was clean..... A Great Stay......

Posted by , from Norfolk Virginia on Jan 16, 2017

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Comment from Hotel Management

Jan 22, 2017 by Cheryl J.

Thank you for the perfect rating! We are delighted that you enjoyed your stay with us! Thank you for choosing Best Western Roanoke Rapids Hotel & Suites!

4 out of 5

This was the 3rd time we stayed there.

Pros: Convenient to get on and off 95.
A little disappointing. We asked for non smoking, but the room did have a smoke smell to it. Noisier than the past 2 times. Breakfast is convenient and kept clean and full.

Posted by on Dec 9, 2016

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Comment from Hotel Management

Dec 11, 2016 by Cheryl J.

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cheryl J. Assistant General Manager

3 out of 5

clean but noisy

Front desk clerk Linta was clearly mad at the world I stay there often and I've never experienced suckish service. She was rude as hell room was clean but the freakin heater kept me up all freakin night buzzed all night or I had to freeze.

Posted by , from NC on Nov 27, 2016

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Comment from Hotel Management

Dec 1, 2016 by Cheryl J.

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cheryl J. Assistant General Manager

About the SureStay Plus Hotel by Best Western Roanoke Rapids

Location 136 Sheraton Dr, Roanoke Rapids, NC 27870

Property Features

SureStay Plus Hotel by Best Western Roanoke Rapids offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly SureStay Plus Hotel by Best Western Roanoke Rapids also features complimentary newspapers in the lobby, express check-out, and a safe deposit box at the front desk. Self parking is free. This Roanoke Rapids hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Roanoke Rapids offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 20.00 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Roanoke Rapids
  • Holiday Inn Express Roanoke Rapids
  • Best Western Roanoke Rapids Hotel
  • Best Western Roanoke Rapids
  • SureStay Plus Hotel Best Western Roanoke Rapids
  • SureStay Plus Best Western Roanoke Rapids
  • SureStay Best Roanoke Rapids

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).