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4.3 out of 5

"We stayed on the 3rd floor of “the tower”. I’d definitely recommend a tower ocean front room. Our room had many nice features. Loved the Adirondack c ... " More

By a verified traveler on Fri 23 Oct 2020

Hotel Description

3.5-star beachfront hotel near Nags Head Fishing Pier

On the beach

Within 2 miles (3 km) of this Kill Devil Hills hotel, you'll find Destination Fun and Wright Brothers National Memorial. Professor Hacker's Lost Treasure Golf and Nags Head Woods Preserve are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 86 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include premium bedding, free local calls, and hair dryers.

Suite, 1 King Bed with Sofa bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard 2 Queen Beds with Pool / Parking Lot View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Dune View with 2 Queen Beds and Private Patio or Balcony in the Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Poolside Efficiency with 2 Queen Beds and Full Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Dune View with 1 King Bed and Private Patio or Balcony in the Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shutters on the Banks ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shutters on the Banks

Everyone (9) Couples (5) Family (8)
4 out of 5

Posted by on Oct 31, 2020

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Comment from Hotel Management

Oct 31, 2020 by Shutters Staff

Thank you for your review

5 out of 5
We stayed on the 3rd floor of “the tower”. I’d definitely recommend a tower ocean front room. Our room had many nice features. Loved the Adirondack chairs on the private balcony. Staff were super nice. Definitely one of the nicer accommodations in the area.

Posted by , from Chattanooga on Oct 23, 2020

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Comment from Hotel Management

Oct 23, 2020 by Shutters Staff

Glad you enjoyed your vacation with us!

4 out of 5

Posted by on Oct 14, 2020

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Comment from Hotel Management

Oct 14, 2020 by kk

Thank you. Please come stay with us again.

4 out of 5
Great place to stay! Clean, easy access to beach. The only problem we had was the guest in the next room that played their TV non-stop for over 2 days, despite my calling the front desk and asking them to turn it down at 3:00 AM. Breakfast was simple, but nice. Hope to return again soon!

Posted by , from Durham, NC on Sep 26, 2020

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Comment from Hotel Management

Sep 26, 2020 by Shutters Staff

Lynda, thank you for your review. We're glad you found us a great place to stay. We do apologize for the Guest in the room next to you and we will be addressing the issue with our Front Desk Staff. Looking forward to seeing you again soon.

1 out of 5
This property was terrible they made our 1st time to obx not as enjoyable as it should have been. They did not clean our room for 2 days we had to ask 3 times in one day to finally get it cleaned and then they took the broom that we went and bought to clean the floor ourselves.and said they would look for it but never returned it to us. The refrigerator was so loud that it kept us awake and all the other guests u could hear every move they made just overall a bad experience.

Posted by , from Meyersdale,pa on Jun 8, 2020

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Comment from Hotel Management

Jun 8, 2020 by kk

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Shutters On The Banks, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. We did looked for the broom but didn't see the one you described to our team members. We apologize for this mishap. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

5 out of 5
My family and I like how it had an indoor pool and a hot tub. The continental breakfast was good.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 1, 2020 by Joe

Thank you for your review and we are glad you enjoyed the indoor pool and hot tub.

5 out of 5
This place is amazingly clean. The bedding is amazingly soft. The bathroom was small but not a deal breaker.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 12, 2019 by Joe

Thank you for writing such a nice review. We are glad that you found our cleanliness up to your standards. Come back and visit us again soon.

5 out of 5
The property is right on the ocean. This is very nice. The breakfast served had a variety of foods to chose from. The only criticism I had was that the bathroom/shower area had no hooks for clothes or wet towels to hang from. Also there were very few electrical outlets in a convenient place to access in the room.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 12, 2019 by Joe

Thank you for taking the time to write such a nice review. We apologize that there weren't enough hooks for you in the bathroom. We will bring this to upper management's attention to address the situation.

3 out of 5
Rooms were not as nice as shown on the website and do not get a room in the "tower" thinking you would be high, we were on the 1st floor. The man that checked us in seemed like he was having a bad night but one of the "kitchen" staff ladies were very nice.

Posted by , from Colerain on Oct 9, 2019

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Comment from Hotel Management

Oct 9, 2019 by kk

Hello Michelle, We are sorry that you didn't like your dune view room in our tower building. Our dune view rooms our on the 1st and 2nd floor as stated in the room description of the room type. Our 3rd and 4th floor our ocean view rooms. We do apologize that the man checking you in was having a bad night we will address this,but we are happy to know that one of our wonderful breakfast staff was very nice to you. We do hope that you will choose to stay with us again, if so please look into booking an ocean view room if you like to be on a higher floor.

4 out of 5
Nice bed -big flatscreen -clean kitchen -good location

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by kk

Thank you for the review. We are happy to know you had a nice visit with us.

Property Features

Shutters on the Banks offers its guests an indoor pool, a seasonal outdoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. A terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly Shutters on the Banks. Free self parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. This 3.5-star Kill Devil Hills hotel is smoke free.

  • 86 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norfolk Intl. Airport (ORF) (132 km / 82 mi)
  • Parking: Free self parking

Room Amenities

Shutters on the Banks offers 86 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This Kill Devil Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7 AM to 10 AM.

Nearby Activities

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Shutters Banks
  • Shutters Banks Hotel
  • Shutters Banks Hotel Kill Devil Hills
  • Shutters Banks Kill Devil Hills
  • Colony Iv
  • Shutters On The Banks Hotel Kill Devil Hills
  • Shutters On The Banks Outer Banks, NC - Kill Devil Hills
  • Shutters on the Banks Hotel
  • Shutters on the Banks Kill Devil Hills
  • Shutters on the Banks Hotel Kill Devil Hills

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Shutters on the Banks.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.