travelocity Verified Review
"Service was exceptional by everyone we encountered. We arrived early and the bell hop secured our bags until our room was ready. The valet staff were flexible and let us access our vehicle to retrieve bags and forgotten items at different points during our stay. One minor issue was the room temperature. It was 78 when we arrived in our room and quite muggy. We turned the thermostat down to 68, but it was still musty and 70 degrees when we returned five hours later. We asked a technician to look at the AC, and he explained that in the cold weather months the standard AC system is switched over to a different system that cools with less power. This makes sense, and Chicago was experiencing very warm temperatures for the time we visited, but it did impact the quality of our sleep slightly. Overall we love the hotel and staff, and will return."
A verified traveler stayed at Embassy Suites by Hilton Chicago Downtown River North
