4.0 out of 5

"Great staff and I would stay again. I think the room could have been cleaned a little better but overall I would give the hotel 4.5 stars. " More

By a verified traveler on Thu 27 Jul 2017

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Hotel Description

A romantic stay in the heart of Chicago awaits you at Hotel Chicago Downtown, Autograph Collection. Within just a 10-minute stroll, you'll find popular attractions like Ford Center for the Performing Arts Oriental Theatre and Chicago Theatre. Highlights at this hotel include a restaurant and in-room LCD TVs.

You can enjoy WiFi, cable TV, and coffee/tea makers, featured in all 354 rooms. Dining in is an option with room service, and minibars provide refreshments. Pillowtop beds and Egyptian cotton sheets invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Free newspapers, safes, and hair dryers are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Business travelers can take advantage of meeting rooms, a business center, and limo/town car service. Additionally, you'll find free wired Internet in public areas and a fitness center. Each morning breakfast is available between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Near North Side hotel include Merchandise Mart and Wrigley Building.

Room, 1 King or 1 Queen Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110 per night

Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Chicago Downtown ratings based on 46 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great location

Great staff and I would stay again. I think the room could have been cleaned a little better but overall I would give the hotel 4.5 stars.

Posted by , from ME on Jul 27, 2017

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5 out of 5
The hotel was amazing staff was very friendly helpful, we enjoyed the stay.

Posted by , from Miami on Jul 6, 2017

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5 out of 5

Perfect stay!

Pros: Nothing that I didn't like!
Cons: Key cards were a little temperamental, but I had to think hard to come up with something to improve.
Location: Central and convenient for walking to Millennium Park, Loop, Michigan Avenue, and the el to a baseball game or Lincoln Park.
Had not stayed here before, or even heard about this hotel. Everything was great - the front desk staff was outstanding, the rooms (not huge) were stylish and squeaky clean, as were all the public areas. Location was so convenient to the Loop, public transportation, and Michigan Avenue. This was not a luxurious, frill loaded suite with magnificent lake views, but we certainly had more than I expected, the value was excellent, and we would definitely stay here again. Thanks to the great hotel staff!

Posted by , from Fort Lauderdale, FL (former Chicagoan) on Jul 6, 2016

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5 out of 5

Great location, nice size room and bathroom

Lovely weekend getaway with my husband. Would definitely go back!

Posted by , from Omaha on Apr 11, 2016

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1 out of 5

The staff couldn't have been more unhelpful.

We ran into a problem a week before we arrived (totally out of our control)...the staff was unwilling to be helpful or flexible in resolving the issue. I will never book a hotel room there again.

Posted by on Dec 21, 2015

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4 out of 5

Love Chicago Hotel, Downtown

we had a very short stay 4 nights but we would have loved to stay longer. the bed very comfortable and the location is perfect.

Posted by on Dec 5, 2015

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5 out of 5

Fantastic Experience

Location: Central location, close to everything.
Excellent customer service every step of the way from the door man when we arrived in our cap, to the front desk staff, concierge, etc.

Posted by , from Minneapolis on Aug 19, 2015

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5 out of 5

Great Hotel for Business or Pleasure

Went there and stayed for 4 nights and do not have one negative thing to say.  Very clean rooms and the service was impeccable, professional with a friendly-homey touch.  Right smack dab in the middle of everything, which helps when dining or shopping.  Would defiantly stay there again.  

Posted by , from Michigan on Oct 10, 2013

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Comment from Hotel Management

Feb 24, 2014 by

Thank you for the fantastic review! We are very happy that you enjoyed everything from our location to our cleanliness and rooms! We can't wait to see you again when you next visit Chicago.

4 out of 5

Great Location and cool place

Pros: Close restaurants
Cons: No free Internet
Cool place right in the middle of downtown Chicago.

Posted by on Oct 10, 2012

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Comment from Hotel Management

Jan 3, 2015 by Jenny K

Thank you for taking the time to rate your great stay with us. We hope to see you again in the future.

2 out of 5

the hotel has an interesting feel but it doesnt quite "take"

Pros: Close restaurants, great walking distance
Cons: Noisy, rundown rooms, terrible "view"
The few staff we saw were courteous. hotel seemed a little "shabby chic"...decor just came across as confused funky. it just seems for the money we were spending, we were expecting rooms of bigh standard like the W and Westin. The Furniture in the room was all beat up, scuffed and scraped. There was big wall mirror that had coke (or God knows what else) all over it that maid service didnt clean up befote we got into our room. Our room had a horrible industrial rooftop view. Beds were very comfy and honor bar was awesome. Hotel had thin walls and lots of street noise.

Posted by , from Little Rock, AR, USA on Sep 21, 2012

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Comment from Hotel Management

Jan 3, 2015 by Jenny K

We are very sorry you were disappointed in your stay with us. We're committed to making our hotel better than ever, and we've been working towards that goal. We'd love to see you again in the future; we're confident we can wow you with our improvements.

About the Hotel Chicago Downtown, Autograph Collection

Location 333 N Dearborn St, Chicago, IL 60654

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center, limo/town car service, and meeting rooms are available. Public spaces have free wired Internet. A fitness center, multilingual staff, and concierge services are also featured at the business-friendly Hotel Chicago Downtown, Autograph Collection. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 354 guestrooms or units
  • 16 levels
  • 5 conference rooms
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Bowling alley on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.7 km / 17.9 mi)
  • Train station: Chicago Western Avenue Station (5.2 km / 3.2 mi)
  • Metro station: Grand Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Chicago Downtown, Autograph Collection offers 354 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets. 55-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Egyptian cotton linens
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily from 6:30 AM to 10 AM.

Hotel Chicago Downtown, Autograph Collection has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Hotel Chicago Downtown, Autograph Collection, offers an on-site 10 pin bowling alley features a nightclub-quality audio and video system and a martini lounge. Lake Michigan, one mile away, offers seasonal recreational activities.
The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Segway rental/tour nearby
  • Kayaking nearby
  • Bowling alley on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 18.950001 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.95 per night (rates may vary)
  • Valet parking fee: USD 71.00 per day (in/out privileges)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Downtown Autograph Collection
  • Hotel Chicago Downtown
  • Hotel Chicago Downtown Autograph Collection
  • Hotel Sax Chicago

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.