Book Hotels in Plum Grove, TX

"Clean"

"Here’s a clear, firm, but professional negative review you can post. It focuses on customer service (which usually has more impact than just sounding angry): ⸻ I am extremely disappointed with my experience at Ramada by Wyndham Houston Intercontinental Airport. I accidentally booked this location thinking it was near the airport I was flying out of, but I was actually departing from William P. Hobby Airport, not George Bush Intercontinental Airport. As soon as I realized the mistake, I immediately contacted both the hotel and Hotels.com multiple times to request a cancellation. Despite explaining that it was an honest mistake and reaching out right away, they refused to approve the cancellation or provide a refund. There was no flexibility, no understanding, and no willingness to help resolve the situation. I understand policies exist, but customer service should also involve compassion and reasonable discretion, especially when a guest reaches out immediately. This experience left me feeling frustrated and unheard. I would strongly encourage future travelers to double-check airport locations before booking — and to be aware that in situations like mine, there may be no flexibility or support. "

"If i had been informed that breakfast is served and that there are other amenities in the hotel, "

"NO ISSUES"

"The breakfast was lacking each morning just sausage patties and biscuits. The beds and pillows are hard but the staff was very nice and the facility was clean"

"Staff were welcoming and most helpful. Shuttle from and to the airport was a bit chaotic, but worked. Room was wanting, desk light did not work, 3 hangers only, carpet/baseboard pulled away from walls in several places. Thought we could use couch for sleeping space, but no bedding provided. "