6/10 Aceptable
Andrea R.
28 ene. 2025
Le gustó: Limpieza
Incredible cabin, poor communication
The cabin was absolutely beautiful. Unfortunately, a toilet was broken prior to our arrival and began pouring water into the bedrooms below. We called the after hours emergency number to ask to be moved to a new cabin, but unfortunately, we had no response from the management company or owner and had to vacate the home and move to hotel at 1:30AM. I was not contacted until 3PM the following day by the management company. I give them credit for trying to make it right, but by then, we had already made other lodging arrangements. It was a very unfortunate situation as the house was truly beautiful, clean, and comfortable. I feel like this was just a comedy of errors, and I'm sure we would love to have staying in the home if we had been able. Our reservation was canceled, and I am currently awaiting a refund.
Andrea R.
Se hospedó 3 noches en enero de 2025