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4.6 out of 5

"Room was rather small with a view of the back roof! If you stay here be sure to request a room on the front of the hotel with balcony.... Other wise t ... " More

By a verified traveler on Fri 30 Jul 2021

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Hotel Description

3-star hotel near Island at Pigeon Forge

City center stay

You'll find Island at Pigeon Forge and Titanic Museum within a 15-minute walk of this Pigeon Forge hotel. Hollywood Wax Museum and The Track are also within half a mile (1 km).

Renovated in 2016

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 112 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include room service, coffee/tea makers, and free local calls.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$70* Per night/room Jan 2 - Jan 3

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Fireplace (Jetted Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Pigeon Forge ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Garden Inn Pigeon Forge

Everyone (4) Family (3)
3 out of 5
Room was rather small with a view of the back roof! If you stay here be sure to request a room on the front of the hotel with balcony.... Other wise the view is rather depressing... Very clean and breakfast was excellent. Will stay there again IF a better room is available.

Posted by on Jul 30, 2021

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5 out of 5
We had a nice room. It was clean and comfortable. We would definitely stay there again.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by Ellie

Dear Anonymous, We are pleased to hear you enjoyed our guest rooms and look forward to hosting you in the future!

5 out of 5

Posted by on May 17, 2021

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4 out of 5
3 rooms (living room, bedroom & bathroom) was greatly appreciated. All furniture, sheets, towels, and bath in excellent condition. Housekeeping overlooked a hair on toilet and food near the closet. Payment hit our credit card before we checked in; disappointed. Travelocity clearly stated "pay at the property". Overall stay was pleasant. Would stay again and will share with others.

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 10, 2021 by Ellie

Dear Anonymous, Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We apologize for the housekeeping mishap and confusion over payment. Thank you for making us aware of these issues so we may speak with our staff members. We do hope to have the opportunity of hosting you in the future!

5 out of 5
Our room was great, service was top notch!! The fire pits outside and our view of the mountains from our balcony was beautiful. Walking distance to Starbucks and a few really good restaurants.

Posted by , from Pensacola Florida on Jun 28, 2020

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Comment from Hotel Management

Jun 29, 2020 by Ellie

Dear Jayme, Thank you for the kind words regarding our staff and property! I am so glad to hear you enjoyed your visit with us. We hope to see you again soon!

5 out of 5
I thought we should have gotten breakfast included, but.......

Posted by on Sep 13, 2019

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4 out of 5
We were looking for a clean hotel and the Hilton was very clean. It was not worth $200.00 a night. We probably will not stay again. We didn’t feel that we got the value for our money. Our room did not get cleaned until 3:00 pm and I had to ask for it to be cleaned then. The manager said that they were really busy. I have never stayed at a hotel that my room was cleaned that late in the day. Overall the hotel was fine.

Posted by on Jul 20, 2019

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5 out of 5
This hotel was very clean, the staff was very helpful, and we would for sure stay here again!

Posted by on Mar 18, 2019

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5 out of 5
The hotel is very clean, modern and attractive. It is close to many activities. The beds were soft and comfortable. Great stay overall for a great price. I would definitely stay here again.

Posted by on Jun 18, 2018

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About the Hilton Garden Inn Pigeon Forge

Location 2481 Teaster Lane, Pigeon Forge, TN 37863

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hilton Garden Inn Pigeon Forge offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1815 square feet (169 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hilton Garden Inn Pigeon Forge. Self parking is free. A complete renovation of Hilton Garden Inn Pigeon Forge was completed in 2016. This 3-star Pigeon Forge hotel is smoke free.

  • 112 guestrooms or units
  • 4 levels
  • 1815 sq ft of conference space
  • 169 sq m of conference space
  • Built in 2016
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Garden Inn Pigeon Forge offers 112 accommodations with coffee/tea makers and hair dryers. 48-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. This Pigeon Forge hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Garden Grille and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 11.95 for adults and USD 5.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Pigeon Forge Hotel
  • Hilton Garn Inn Pigeon Forge
  • Hilton Garden Inn Pigeon Forge Hotel
  • Hilton Garden Inn Pigeon Forge Pigeon Forge
  • Hilton Garden Inn Pigeon Forge Hotel Pigeon Forge

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.