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"We saw housekeeping and asked when they would be in our room. She said in two hours. We left for the day, and upon our return, housekeeping never sh ... " More

By a verified traveler on Thu 26 Sep 2019

Hotel Description

3.5-star beachfront hotel near Channel Islands Harbor

On the beach

With a stay at this Oxnard Shores hotel, you'll be within half a mile (1 km) of Oxnard State Beach and 2 miles (3 km) of Channel Islands Harbor. Mandalay Beach and Channel Islands Maritime Museum are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and valet parking. Enjoy the fitness center and free cooked-to-order breakfast.

Sofa beds, WiFi

Featuring conveniences like sofa beds and microwaves, the 250 guestrooms also offer WiFi and TVs with cable channels. Room service, coffee/tea makers, and free weekday newspapers are also available.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Accessible Suite with Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queens Suite Oceanview

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Presidential Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Embassy Suites by Hilton Mandalay Beach Hotel & Resort ratings based on 11 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Mandalay Beach Hotel & Resort

Everyone (4) Couples (3) Family (6)
2 out of 5
I would never go back. It is in an ugly industrial area so the beach is not great. You can see smoke stacks from a factory in one direction down the beach. The property is dirty and the rooms are not cleaned at all right now due to covid after you check in. I understand this, but they are not even collecting trash from anywhere on the property. The phone in our room did not work and there were no sheets or blankets for the sofa bed. We walked to the office to request them and they said all they could find was a blanket. We needed towels the next day and they could only find two. Right in front of our room was the ugliest maintenance area (courtyard) I have ever seen at a hotel. I should of taken pics for this review. There was a homeless person that slept there the entire time we were there with his dog. I cannot believe I paid to stay at this place and paid extra for a resort view and got to look at a dirty maintenance area every time we went to our room. The breakfast was the only thing half way decent. The pool is by reservation only right now for 30 minutes at a time and the hot tub is closed. Overall I just wanted to leave and head to our next destination. There is something unwelcoming about this hotel. I am not familiar with the west coast, but after driving it on this trip I wish we would of chosen Pismo Beach or Malibu. I hope this helps someone who is on the fence about this property. I almost cancelled due to reviews and wish I would have.

Posted by , from Martinsburg, WV on Jul 28, 2020

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Comment from Hotel Management

Jul 29, 2020 by Sophia Frohnmayer

Dear MJ, Thank you for taking the time to review your recent stay with us. We are very sorry to hear about the challenges you have encountered during your stay and that our team did not make you feel welcome and was unable to assist in your requests. We will review your feedback in order to improve our guest experience.

2 out of 5
The property seemed to be understaffed. Most of the staff I dealt with were overwhelmed or even hostile. My room was never cleaned despite me calling the fro desk to ask. A fight broke out at breakfast over the lack of clean plates. Lines fir breakfast were so long we were unable to eat due to having a small child. There was trash I the hallway for the entire three days of our visit that housekeeping ignored. It was gross. At 12:30 am on our last night housekeeping woke us to deliver pillows and blankets we didn’t request. The room and property itself was great. The property was well maintained and we enjoy the pools although we had to ask for towels as they were not stocked. We have been coming here a couple times a year for many years. This may be our last visit due to the staffing issues.

Posted by on Dec 30, 2019

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4 out of 5
We saw housekeeping and asked when they would be in our room. She said in two hours. We left for the day, and upon our return, housekeeping never showed up. Building 7, room 106

Posted by on Sep 26, 2019

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3 out of 5
I did not like the customer service and the service of the room

Posted by on Sep 15, 2019

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5 out of 5
Your people at check in were extremely nice & helpful. Same goes for the staff at breakfast. Thank you for a great visit. We wished we could have stayed longer!

Posted by , from North Tonawanda NY on Sep 8, 2019

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2 out of 5
Locarion was only good thing. I do not think price was adequate. I expected bigger room. Internet was not present at all

Posted by on Aug 21, 2019

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2 out of 5
Hard bed, poor maid service and room was on second floor overlooking the basketball courts with the sound of bouncing basketballs from 8:00 am to 6:30 pm. Oh yes, forgot about the barking dog.

Posted by on Apr 1, 2019

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4 out of 5
The hotel enjoys an excellent location. The staff was great. However, the Hilton needs to invest on some improvements and repairs. Hall carpets need to go! Elevators kept failing, and the pull-out sofa bed was very uncomfortable. Overall enjoyed our stay! Great breakfast and good happy hour complimentary drinks.

Posted by on Aug 15, 2018

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5 out of 5
We had another wonderful mini-vacation at your Hotel/Resort. We want to make it an annual vacation for our little family. So kid-friendly. My last review truly summed it up, your resort is truly a hidden gem. Thank you!

Posted by on Jun 13, 2018

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2 out of 5

not worth it resort

Good things about this resort: it’s close to the ocean, and they have a happy hour. The bad: our refridgerator was broken upon arrival, they had to bring us a new one. It was delivered within 40 mins, but the staff member was nice, so I will give him that. The next day, our hair dryer stopped working in the middle of me blow drying my hair. We were trying to get ready to go somewhere, and I called down to the front desk for a new one. They never brought us one, and I had to go out with wet hair, and later pick one up from the front desk. It rained the entire time we were there, and all the walk ways were flooded. I wouldn’t recommend going here ever unless you are guaranteed of no weather issues, and can spend your time on the beach. Only one of the hot tubs worked while we were there, the other was out or order which caused over crowding in the working tub. Room service will charge you $45 for a steak, and that is just the steak alone with no sides, and it’s not even a decent size! The absolute worst part of our vacation was the air conditioner in our room. It didn’t work the entire time we were there. We woke up every night sweating bullets. We complained multiple times and maintenance never showed up to fix it, so finally we gave up. We even said something when we checked out, and all we got was an “I’m sorry.” How about, here’s a refund of some sort, since your trip was such a nightmare! Honestly I wouldn’t recommend this resort to anyone, and we won’t be returning ever.

Posted by on Mar 26, 2018

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About the Embassy Suites by Hilton Mandalay Beach Hotel & Resort

Location 2101 Mandalay Beach Rd, Oxnard, CA 93035

Renovations + Closures

The following facilities or services will be unavailable from July 01 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities
  • Spa tub

Property Features

Embassy Suites by Hilton Mandalay Beach Hotel & Resort offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi and wired Internet are available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Mandalay Beach Hotel & Resort. For a fee, parking is available. This 3.5-star Oxnard hotel is smoke free.

  • 250 guestrooms or units
  • 3 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 1986
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Sofa bed
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Oxnard, CA (OXR) (5.8 km / 3.6 mi)
  • Train station: Oxnard Transit Center (8.3 km / 5.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Mandalay Beach Hotel & Resort offers 250 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary weekday newspapers and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

Coastal Grill - This restaurant serves brunch, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Mandalay
  • Embassy Suites Mandalay Beach
  • Embassy Suites Mandalay Beach Hotel & Resort
  • Embassy Suites Mandalay Beach Hotel & Resort Oxnard
  • Embassy Suites Hilton Mandalay Beach Hotel Resort Oxnard
  • Embassy Suites Mandalay Beach Oxnard
  • Mandalay Beach
  • Mandalay Beach Embassy Suites
  • Mandalay Embassy Suites
  • Embassy Suite Hotel Mandalay Beach Resort Oxnard
  • Embassy Suites Mandalay Beach Hotel And Resort
  • Embassy Suites Mandalay Beach Hotel Oxnard
  • Embassy Suites Oxnard
  • Mandalay Beach Resort Oxnard
  • Oxnard Embassy Suites
  • Embassy Suites Mandalay Beach Hotel Resort Oxnard
  • Embassy Suites Hilton Mandalay Beach Oxnard
  • Embassy Suites by Hilton Mandalay Beach Hotel & Resort Hotel
  • Embassy Suites by Hilton Mandalay Beach Hotel & Resort Oxnard

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.