2/10 Terrible
Bernardo
Traveled with family
Apr 24, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction and it was not announced. They did not respect the starting hours that they told me. I walked in my floor over plastics in the hallways. There are no telephones in the rooms or are not working in some cases (I had 2 rooms, I went with my family). So whatever thing you need yo have to go to front desk and to ask for it, but my issues were not even resolved there. I asked for more hangers and promised to deliver them and never happened, my room was not made and there was nothing to do about it, wanted fresh towels and they did not have, the next day my room was cleaned but only put 1 bath towel, we were 2 in my room and after I went again downstairs to ask for more towels the only kind person there (Morgan) promised to deliver them after 11 pm but again failed to deliver...it was the worst hotel experience ever in a family trip. The rooms are still pretty, it's the only thing positive I can say about my stay. When it was a MONDRIAN hotel it worked smoothly. I never had problems the. The new administration is terrible.
Bernardo
Stayed 4 nights in Apr 2025