4.3 out of 5

"I came to NYC for a conference. Hotel was perfect and close to the conference center " More

By a verified traveler on Sat 10 Sep 2016

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Hotel Description

Candlewood Suites New York City-Times Square places you in the center of Manhattan, within just a 15-minute stroll of popular places like Times Square and Macy's. Highlights at this aparthotel include in-room kitchenettes and free WiFi.

You can enjoy flat-screen TVs with cable channels, and all 188 apartments feature DVD players, coffee/tea makers, and free local calls. In-room dining is easy with kitchenettes that come equipped with refrigerators, microwaves, and stovetops. Safes, hair dryers, and irons/ironing boards are also available. Weekly housekeeping is available.

This pet-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Added amenities include laundry facilities, a 24-hour front desk, and dry cleaning/laundry services. There's also the convenience of valet parking.

Within a 15-minute walk of this 3-star Hell's Kitchen aparthotel, attractions include Broadway and Madison Square Garden.

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$102 per night

Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible (Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites New York City-Times Square ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
I came to NYC for a conference. Hotel was perfect and close to the conference center

Posted by on Sep 10, 2016

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5 out of 5

Great experience, staff was wonderful...

Last minute reservation, very expensive. But the room, and view were worth it!!!

Posted by , from Rancho Belago, CA on May 27, 2016

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4 out of 5

Great location and reasonable price

Pros: The hotel is centrally located and walking distance to Times Square and other tourist attractions.
Cons: It seems that the staff is shared between the chain's hotels. Coordination left a communication gap for the guest.
Location: Broadway shows, restaurants, shopping
This was my first experience with Candlewood Suites and I was not disappointed, but I had to learn some things about this branch of the IHG chain. Things to be aware of: 1. I did not realize until I checked in that I would not get IHG (frequent guest program) credit for my stay because it was booked through a 3rd party. 2. The hotel offers ONLY 1 queen bed in all rooms and rollaways are not available. 3. There is a stove, microwave, dishwasher, dishes, etc. in the room so if you are staying more than overnight, plan to cook in the room if you want to lessen the expense of eating out. 4. At checkout, I saw a sign about free breakfast available from the little store which was not explained to me at check-in. Overall, the room was clean and the bed was comfortable. Our phone and the TV did not work. We were told that a maintenance person would fix this. We left to see a show and these remained unrepaired. I liked that we were able to leave our bags and car at the hotel after checkout which gave us additional time to take in the sights. The cost of parking was comparable to public garages, but I appreciated that I was able to pull right up to the hotel and leave my car in the safe care of the valet. I will definitely consider staying at this hotel again in the future.

Posted by on Jan 11, 2016

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5 out of 5

Love it,

The View was crazy. Enjoyed my stay. I couldn't ask for much more ....................................... ...... ...... ...... ..... ...

Posted by on Mar 24, 2015

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5 out of 5

Great hotel, great location at a great price!

We really liked this place. Starting with a really late check-in due to weather delays, the front desk guy was really nice and helpful. Our room was quiet and we never once had a long wait for an elevator even though our room was on the 31st floor! The kitchenette was a nice addition.

Posted by on Mar 24, 2015

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5 out of 5

Great Hotel

Staff was great, hotel was in the perfect location. I would defiantly stay again next time to NYV!

Posted by on Mar 28, 2013

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5 out of 5

Amazing hotel in Midtown Manhattan!

Pros: Free Internet, Quiet, location
Cons: no free breakfast
I took my husband for his first stay in Manhattan, and I have to say, it could not have been better! We arrived early (around noon on Saturday) and the front desk checked in our luggage with a claims ticket -- fantastic! There was a restroom in the basement we could freshen up in until our room was ready. Upon check-in to our room, I did my usual bedbug inspection and discovered the room was super clean -- spotless -- and bedbug free. We had plenty of hot water for showering and the room temperature could be adjusted to our liking. Our room was next to the elevator, and I swear you could never hear it. Additionally, we rarely had to wait more than a few seconds for it to arrive, and the hotel was sold out. Freshly baked cookies were usually at the front desk, but we didn't try any. We went to Whole Foods at Columbus Circle to stock up on munchies and breakfast items, and our large fridge easy accommodated our groceries. We had clean silverware and dishes in the dishwasher. The subway is the next block over, which connected us to all major subway lines. Finally, the hotel staff was friendly and professional at all times. It may seem as if I am going overboard, but I've had some awful hotel experiences, so this was a welcome change. The only thing that I wish I had, but didn't complain about (Duane Reade was one block down) was lotion in with the toiletries because the winter air and hotel soap was very drying to my hands. I hope I didn't forget anything. This hotel is my choice for all future visits to Manhattan, and it should be yours, too!

Posted by on Mar 11, 2013

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5 out of 5

welcome

Cons: no breakfast
The staff was very friendly and willing to help you with any questions There is no daily room service, so you have to call and ask them for clean towels and toiletries, but they bring them up pretty fast. A breakfast would have been great, but they only have a "cupboard' where you can buy whatever you want, which is not cheap around $2.oo for a small beef jerky $2.50 for a pop tart. Otherwise I was pleased with it close to everything-- clean --the room had microwave, refrig, stove. coffee pot. Just the breakfast thing would have made it better since I had my grandson whom is 11 and breakfast is an issue

Posted by , from Florida on Dec 27, 2012

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5 out of 5

Excellent location and value for money

Pros: Close restaurants, Free Internet
Cons: Poor breakfast
Walking distance to Times Square. Excellent location and value for money. I would definitely stay again and recommend this hotel to others.

Posted by , from Houston, TX on Jan 10, 2012

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4 out of 5

Excellent service, would stay again

Service at the hotel was excellent. Staff was very courteous and welcoming. Only complaint was the water in the shower wasn't too warm even with the faucet turned up all the way. Other than that, no issues. Would gladly stay again.

Posted by on Dec 27, 2011

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About the Candlewood Suites New York City-Times Square

Location 339 W 39th Street, New York, NY 10018

Property Features

WiFi is free in public spaces. You'll find a business center on site. A fitness center, multilingual staff, and laundry facilities are also featured at Candlewood Suites New York City-Times Square. Parking is available for a fee. A complete renovation of Candlewood Suites New York City-Times Square was completed in May 2017. This 3-star Manhattan aparthotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 32 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (28 km / 17.4 mi)
  • Train station: New York Penn Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Candlewood Suites New York City-Times Square offers 188 air-conditioned accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Accommodations at this 3-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Nearby Activities

Recreational amenities at the hotel include a fitness facility.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 65-70 per night
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites City-Times
  • Candlewood Suites City-Times Aparthotel
  • Candlewood Suites City-Times Aparthotel New York Square
  • Candlewood Suites New York City-Times Square
  • Candlewood Suites New York City Times Square Hotel New York City

You should know

  • Guests may experience noise disturbance due to nearby construction work.