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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5-star property
339 W 39th Street, New York, NY 1-855-201-7819

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3.9 out of 5
Good!
See all 7 Travelocity Reviews

"Complementary light breakfast would have been nice. " More

By a verified traveler on Mon 11 Nov 2019

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Hotel Description

Hotel near Times Square in New York

Heart of New York

Within a 15-minute walk of this Midtown hotel, you'll find Times Square and Madison Square Garden. Also, Broadway is within half a mile (1 km) and 5th Avenue is within 2 miles (3 km).

Renovated in 2017

A fitness center, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Business travelers can take advantage of the business center.

Free WiFi, kitchenettes

The 188 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, DVD players, and flat-screen TVs with cable channels. Housekeeping is available on request.

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$93* Per night/room Apr 25 - Apr 26

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Non Smoking, View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Bedroom, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Candlewood Suites New York City-Times Square, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Candlewood Suites New York City-Times Square, an IHG Hotel

Everyone (5) Family (1)
3 out of 5
Complementary light breakfast would have been nice.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 12, 2019 by Erika, Manager

Dear Anonymous, Candlewood Suites hotels do not offer breakfast as we provide kitchens in our rooms. We have partnered with an outside company for room service delivery so we hope you took advantage!

2 out of 5
The propery was fine except that the toilet was not in operation. Flushing only produced overflow. So we checked in after midnight (after a 20 hour trip), and upon using the toilet once, had to sleep in an unsanitary atmosphere. The next moring I told the fromt desk who informed me they would fix it after we left. Thanks, I said. "You're welcome". After I walked to a bar to ose the rest room, upon my return I was given a free coffee. That's nice, but the cleaning staff should have notified maintenance that the toilet wasnt operating before they sold us the room. Why do we have to be the ones to suffer?

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 6, 2019 by Erika, Manager

Dear Anonymous, Can you please tell us who you informed overnight of the clog? Our Housekeeping Manager went to your room immediately after you checked out and reported the toilet is working properly. I look for your response.

5 out of 5

Great hotel in the City

Easy walking distance to Time Square, Broadway, Rockefeller ctr and more. Transit just around the corner if you want to explore other areas. Rooms are small, but it is NYC and you get a rare, well-stocked kitchenette w/stove, fridge, microwave. Staff is responsive and polite. Facilities are clean and updated. Will stay here again!

Posted by , from OH on Aug 10, 2018

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Comment from Hotel Management

Aug 10, 2018 by Erika, Assistant General Manager

Maria, thank you for the great review!

3 out of 5

Clean accommodation, charmless location.

Pros: Comparatively reasonable price. Comfortable bed/pillows.
Cons: Street noise disturbing, even on 30th Fl.
Location: Those not familiar with the City might be intimidated by its location near seedy Port Authority, and the general run-down feel of the immediate area.
Nice view on higher floor. But loud location and insufficient sound insulation to outside.

Posted by on Dec 19, 2017

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5 out of 5
I came to NYC for a conference. Hotel was perfect and close to the conference center

Posted by on Sep 10, 2016

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5 out of 5

Great experience, staff was wonderful...

Last minute reservation, very expensive. But the room, and view were worth it!!!

Posted by , from Rancho Belago, CA on May 27, 2016

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4 out of 5

Great location and reasonable price

Pros: The hotel is centrally located and walking distance to Times Square and other tourist attractions.
Cons: It seems that the staff is shared between the chain's hotels. Coordination left a communication gap for the guest.
Location: Broadway shows, restaurants, shopping
This was my first experience with Candlewood Suites and I was not disappointed, but I had to learn some things about this branch of the IHG chain. Things to be aware of: 1. I did not realize until I checked in that I would not get IHG (frequent guest program) credit for my stay because it was booked through a 3rd party. 2. The hotel offers ONLY 1 queen bed in all rooms and rollaways are not available. 3. There is a stove, microwave, dishwasher, dishes, etc. in the room so if you are staying more than overnight, plan to cook in the room if you want to lessen the expense of eating out. 4. At checkout, I saw a sign about free breakfast available from the little store which was not explained to me at check-in. Overall, the room was clean and the bed was comfortable. Our phone and the TV did not work. We were told that a maintenance person would fix this. We left to see a show and these remained unrepaired. I liked that we were able to leave our bags and car at the hotel after checkout which gave us additional time to take in the sights. The cost of parking was comparable to public garages, but I appreciated that I was able to pull right up to the hotel and leave my car in the safe care of the valet. I will definitely consider staying at this hotel again in the future.

Posted by on Jan 11, 2016

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About the Candlewood Suites New York City-Times Square, an IHG Hotel

Location 339 W 39th Street, New York, NY 10018

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square, an IHG Hotel. For a fee, parking is available. A complete renovation of Candlewood Suites New York City-Times Square, an IHG Hotel was completed in May 2017. This New York hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 32 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: John F. Kennedy International Airport (JFK) (28.4 km / 17.7 mi)
  • Train station: New York Penn Station (1.2 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchenette
  • In-room dining
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night. This fee does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Housekeeping fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites City-Times
  • Candlewood Suites City-Times Aparthotel
  • Candlewood Suites City-Times Aparthotel New York Square
  • Candlewood Suites New York City-Times Square
  • Candlewood Suites New York City Times Square Hotel New York City
  • Candlewood Suites New York City-Times Square Aparthotel
  • Candlewood Suites City-Times Square Aparthotel
  • Candlewood Suites City-Times Square
  • Candlewood Suites New York City Times Square
  • Candlewood Suites CityTimes S
  • Candlewood Suites New York City Times Square
  • Candlewood Suites New York City-Times Square, an IHG Hotel Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.