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"Property was great. I loved the lobby area since we had a big group and we could meet there. Our TV remote didn't work & we reported it to the front o ... " More

By a verified traveler on Sat 11 Dec 2021

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Hotel Description

3-star hotel near CoolSprings Galleria

In shopping district

You'll find CoolSprings Galleria and Crockett Park within 3 miles (5 km) of this hotel. Also within 9 miles (15 km) are Carter House and Carnton Plantation.

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Dec 18 - Dec 19

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Nashville/Franklin Cool Springs ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn Nashville/Franklin Cool Springs

Everyone (8) Couples (2) Family (2)
5 out of 5
Property was great. I loved the lobby area since we had a big group and we could meet there. Our TV remote didn't work & we reported it to the front office where the batteries were changed, but that didn't help. Just FYI. Glad it wasn't a time when we wanted to watch TV.

Posted by on Dec 11, 2021

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1 out of 5
Booked a room online and was given a different room upon arrival and told they were booked up and didn’t have the room I reserved. Front desk attendant, Starr, was rude and not helpful. She told me she would call me back when I called about the room being incorrect and never did so I had to call again. Microwave was broken, temperature control was broken, sheets were dirty, and the shower handle was broken. Worst hotel I’ve ever stayed in.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 9, 2021 by Zeek G.

Thank you for taking the time to submit a review of your stay. I am terribly sorry we were not able to accommodate your reservation as booked. Please give me a call at the hotel to discuss this further. Again I am terribly sorry we were unable to accommodate your booked room type.

5 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 27, 2021 by Zeek G.

Thank you for staying with us. We hope to see you again soon.

1 out of 5

Posted by on Mar 27, 2021

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Comment from Hotel Management

Apr 7, 2021 by Zeek G.

Thank you for your review. I am terribly sorry you did not have an enjoyable stay. I do hope that you will give us another chance to serve you. Thank you

3 out of 5
Bedding uncomfortable. Quilt to heavy. Blanket from front desk was too small fo king bed.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Zeek G.

We are terribly sorry you did not like the duvet on the bed and the blanket we provided was not the right fit. We hope that you will give us another chance to host you if you are ever in the area again.

4 out of 5

Posted by on Sep 23, 2020

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Comment from Hotel Management

Sep 25, 2020 by Melinda

Thank you for making us your host hotel.

4 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 14, 2020 by Zeek G.

Thank you for the great review!

4 out of 5

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jul 1, 2019 by Melinda

Thank you for making us your host hotel.

5 out of 5
Quiet setting and the location was great for us. The staff were all friendly and very accommodating.

Posted by on May 26, 2019

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Comment from Hotel Management

May 29, 2019 by Melinda

We so appreciate your business. Thank you for making us your host hotel.

4 out of 5

Nice Hotel in Franklin TN

Pros: Open lobby; easily accessible from parking to lobby.
Cons: Nothing.
Location: Hotel is a little hard to find after sunset. It is set back from the road and not easily seen if you are unfamiliar with area.
We've stayed at this hotel several times at midpoint travel to/from vacation in Florida Panhandle. Clean room, friendly staff, good room rate. Recommended.

Posted by , from St. Louis, MO on Jun 19, 2018

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Comment from Hotel Management

Jun 21, 2018 by Melinda

Mike, We so appreciate your review and thank you for being such a loyal guest. Can't wait to host your future stay.

About the Hilton Garden Inn Nashville/Franklin Cool Springs

Location 9150 Carothers Pkwy, Franklin, TN 37067

Property Features

Hilton Garden Inn Nashville/Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and coworking spaces are available. Event space at this hotel measures 2700 square feet (251 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Nashville/Franklin Cool Springs. Free self parking is available. A complete renovation of Hilton Garden Inn Nashville/Franklin Cool Springs was completed in December 2018. This 3-star Franklin hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 5 levels
  • 2700 sq ft of conference space
  • 251 sq m of conference space
  • Built in 2009
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Free parking nearby

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Garden Inn Nashville/Franklin Cool Springs offers 131 air-conditioned accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.

Seasons Local Fare - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Minimum guest age is 21
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 13.95 for adults and USD 6.95 for children (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Cool Springs
  • Hilton Garden Inn Nashville/Franklin
  • Hilton Garden Inn Nashville/Franklin Cool Springs
  • Hilton Garden Inn Nashville/Franklin Cool Springs Hotel
  • Hilton Garden Inn Nashville/Franklin Cool Springs Franklin
  • Hilton Garden Inn Nashville/Franklin Cool Springs Hotel Franklin

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.