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4.1 out of 5

"Breakfast still poor but understand Covid Clean room " More

By a verified traveler on Tue 06 Oct 2020

Hotel Description

Hotel near CoolSprings Galleria in Franklin

In shopping district

A stay at this hotel places you within half a mile (1 km) of CoolSprings Galleria and 6 miles (10 km) of The Factory. Franklin Theatre and Brentwood Library are also within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, comfy beds

The 65 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LED TVs come with cable channels, and other amenities include refrigerators and microwaves.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$81* Per night/room Oct 27 - Oct 28

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn & Suites Nashville Franklin Cool Springs ratings based on 38 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn & Suites Nashville Franklin Cool Springs

Everyone (23) Couples (6) Family (8)
5 out of 5
Breakfast still poor but understand Covid Clean room

Posted by , from Kentucky on Oct 6, 2020

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Comment from Hotel Management

Oct 6, 2020 by Mark

Mr. Chris, thank you for taking the time to complete your review for your stay! We are working to bring a better breakfast but also foloow CDC guidelines. Hope to see you again soon!

5 out of 5
Clean and quiet. Good breakfast. Great bed & pillows.

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 21, 2020 by Mark

Thank you for taking the time to complete your review and also for the wonderful review and comments regarding your stay!

5 out of 5
Great stay. Very nice staff, quick and easy check-in. Received surprise upgrade, which was pleasant surprise. Recommend!

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 16, 2020 by Mark

Thank you for the perfect rating and we are glad you had such a wonderful experience! See you soon!

4 out of 5

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 14, 2020 by Eric

Thank you for your review! We appreciate your feedback.

5 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Sales Mgr

We truly appreciate your perfect score and are thrilled to know this means you had a great stay. We are always delighted to know your impression and appreciate you reaching out and telling us about it. Please come back soon. Thank you again!

4 out of 5
Had a small indoor pool, a plus for this area. I was surprised at how few hotels in this area had indoor hotels and the idea of an outdoor hotel in Nashville in December & January is not at all appealing. This place was small but personable. 4 floors. Adequate parking. Breakfast is basic but adequate. Rooms were kept clean and the hotel staff did a good job.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 3, 2020 by Sales Mgr

Thank you so much for telling us about your stay. We are delighted you enjoyed the pool and personal service as well as breakfast and cleanliness. We strive to provide you a memorable peaceful clean stay and you have validated all our efforts. Your kind comments regarding our staff and truly appreciated. Please come back soon, you are a delight!

5 out of 5
Overall this is a good property and a very good value. I’ve stayed here three times so far and each time has been just fine. It’s clean, it offers a nice breakfast, and the price is fair.

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by Sales Director

We appreciate this nice review of our property. We are delighted you come back for all your return visits. We truly appreciate your business. Thank you!

4 out of 5

Posted by on Oct 9, 2019

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Comment from Hotel Management

Nov 21, 2019 by Sales Director

Thank you for such a great rating!

2 out of 5
I had to ask for a different room because the carpet in the first room was absolutely disgusting 😠. Staff's excuse..."oh we are in the middle of a remodel." if that is the case, then they should not be reaching out any room that is not properly prepared to receive guests who spend money to stay at their establishment. I was not offered compensation on a room Noah credit North free night stay. the carpets on the elevator and in the hallways were just as disgusting. I would never advise anyone to stay at this place.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Susan-Director of Sales

Dear Renee, We apologize you were not satisfied with the condition of the carpet and yes, we are excited to replace all of it. We have discounted our rates substantially through our remodel and our complete transformation is almost complete. We are working diligently to vacuum the hallways and elevator as we are moving a lot of things around. We certainly look for another opportunity to impress you more and earn your trust. Thank you. Additionally, we appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you again

3 out of 5
Carpets and room was a little outdated. No bag for laundry, no hook for towel.

Posted by on Jul 18, 2019

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About the Comfort Inn & Suites Nashville Franklin Cool Springs

Location 7120 South Springs Drive, Franklin, TN 37067

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn & Suites Nashville Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Comfort Inn & Suites Nashville Franklin Cool Springs also features tour/ticket assistance, coffee/tea in a common area, and laundry facilities. Self parking is free. A complete renovation of Comfort Inn & Suites Nashville Franklin Cool Springs was completed in September 2019. This Franklin hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Nashville Intl. Airport (BNA) (32.7 km / 20.3 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Nashville Franklin Cool Springs offers 65 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 25 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cool Springs Inn
  • Country Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs Franklin
  • Country Carlson Franklin/Cool Springs Franklin
  • Country Inn Suites by Radisson Cool Springs TN
  • Comfort Inn & Suites Nashville Franklin Cool Springs Hotel
  • Comfort Inn & Suites Nashville Franklin Cool Springs Franklin

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.