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"Great customer service! Friendly staff, very clean room. I will definitely be back. " More

By a verified traveler on Sun 08 Jul 2018

Hotel Description

Hotel near CoolSprings Galleria in Franklin

Near the airport

You'll find CoolSprings Galleria and The Factory close to this Franklin hotel. Brentwood Library and Franklin Theatre are also in the area.

Renovated in 2019

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

The individually furnished guestrooms offer free WiFi, free wired Internet, and free local calls. Other amenities include refrigerators, microwaves, and LED TVs with cable channels.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$72* Per night/room Oct 20 - Oct 21

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites Nashville Franklin Cool Springs ratings based on 57 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn & Suites Nashville Franklin Cool Springs

Everyone (35) Couples (4) Family (7)
4 out of 5

Posted by on Oct 9, 2019

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2 out of 5
I had to ask for a different room because the carpet in the first room was absolutely disgusting 😠. Staff's excuse..."oh we are in the middle of a remodel." if that is the case, then they should not be reaching out any room that is not properly prepared to receive guests who spend money to stay at their establishment. I was not offered compensation on a room Noah credit North free night stay. the carpets on the elevator and in the hallways were just as disgusting. I would never advise anyone to stay at this place.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Susan-Director of Sales

Dear Renee, We apologize you were not satisfied with the condition of the carpet and yes, we are excited to replace all of it. We have discounted our rates substantially through our remodel and our complete transformation is almost complete. We are working diligently to vacuum the hallways and elevator as we are moving a lot of things around. We certainly look for another opportunity to impress you more and earn your trust. Thank you. Additionally, we appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you again

3 out of 5
Carpets and room was a little outdated. No bag for laundry, no hook for towel.

Posted by on Jul 18, 2019

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4 out of 5
Clean and comfortable accommodations at a reasonable price. Would definitely stay here again.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 9, 2019 by Susan - Director of Sales

This is so nice, Thank you!

5 out of 5

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 14, 2019 by Susan- Director of Sales

Thank you for this generous rating,we appreciate you!

4 out of 5
Close to Nashville easy to find .. need biscuits and gravy also need real eggs love the waffles..

Posted by on May 6, 2019

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4 out of 5
Staff was very professional. Clean and LOVE the water pressure in the shower. This was our second stay here. The location is great, close to everything. The only thing i would recommend is if you are a pillow person, you might want to bring your own pillow. There were 4 small, square pillows in king bed, i used 3 of them and was wishing i had my pillow from home. Overall, good place to stay for the money.

Posted by on Apr 14, 2019

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3 out of 5
Beds comfortable and room seemed clean enough but overall seemed pretty basic. Carpet and paint on walls need an upgrade and elevator is slow. Only 1 person checking in took a long time when there were many of us checking in at once.

Posted by on Mar 30, 2019

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4 out of 5
Near to mall, restaurants, and easy access to downtown Franklin. Just what we needed - and the price was right!

Posted by on Feb 21, 2019

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5 out of 5
Great property in a great location. Rooms are nothing fancy, but are clean and more than meet my needs at a decent price.

Posted by , from Nashville, us on Feb 17, 2019

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About the Comfort Inn & Suites Nashville Franklin Cool Springs

Location 7120 South Springs Drive, Franklin, TN 37067

Property Features

Comfort Inn & Suites Nashville Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Comfort Inn & Suites Nashville Franklin Cool Springs also features tour/ticket assistance, coffee/tea in a common area, and laundry facilities. Free self parking is available. A complete renovation of Comfort Inn & Suites Nashville Franklin Cool Springs was completed in September 2019. This Franklin hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • Built in 1999
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Nashville, TN (BNA-Nashville Intl.) (POIDIST_KM_VALUE km / POIDIST_MI_VALUE mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Nashville Franklin Cool Springs offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • Union Pay
  • No rollaway/extra beds available

Fees

 

  • A damage deposit of USD 25 will be collected before check-in.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cool Springs Inn
  • Country Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs Franklin
  • Country Carlson Franklin/Cool Springs Franklin
  • Country Inn Suites by Radisson Cool Springs TN
  • Comfort Inn & Suites Nashville Franklin Cool Springs Hotel
  • Comfort Inn & Suites Nashville Franklin Cool Springs Franklin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Nashville-Hotels-Comfort-Inn-&-Suites-Nashville-Franklin-Cool-Springs.h280877-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.