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"My experience was good except for the damage deposit that was unexpected. I don't like giving my credit card number to anyone. I don't trust them beca
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A family-friendly stay in Myrtle Beach awaits you at Sandcastle Oceanfront Resort at the Pavilion. Within steps you'll find Anderson Park and Chapin Memorial Park within a 10-minute stroll. Highlights at this beachfront resort include an outdoor swimming pool, an indoor swimming pool, and free self parking.
TVs with cable channels are featured in all 241 individually decorated rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and microwaves. Additionally, free local calls, safes, and free toiletries are available.
Sandcastle Oceanfront Resort at the Pavilion ratings based on 64 Verified Reviews
Review Summary
2.7
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition2.5 out of 5.0
2 out of 5
Ocean view - not really
Pros:Comfortable beds and nice location
Cons:Sound insulation, proper size towels, don't advertise ocean view for this room
Location:
Many restaurants and Boardwalk, gift shops
Ocean view room, if our stand on your tiptoes on the balcony when the wind blows the leaves on the tree so you can see. Too much noise walls not insulated against sounds
No bath mat, ice bucket, no cups
Second night - no bath towels only hand towels, but we got a bath mat.
Lazy river not enough water jet pressure
Posted by Ang, from indiana on Jun 22, 2017
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2 out of 5
Didn't get room service 3 out of the 5 days we were there. Fire alarm put us on the street late one night. No apologies no explanation. The pool and facilities are not big enough for the amount of guests. Would not stay there again
Posted by a verified traveler on Jun 18, 2017
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1 out of 5
Will never stay here again.
Pros:Nothing.
Cons:Fire the guy at the front desk, and give me a refund.
Location:Stay at any hotel but this one.
I own a skateboard shop in Charleston, SC that has a skate team. We frequently travel for different events and projects we have going on. We stopped in Myrtle Beach for the night, and I got a room at the Sandcastle like I always do. This was probably my 20th time or so staying at this hotel. We checked in pretty late, around 3am, and went straight to the room to sleep. 10 minutes after being in the room, I get a phone call to come down to the front desk where I am told that I can't have the guys on the skate team stay there because they are minors. I proceeded to talk to the guy at the front desk for the next 20 minutes explaining what we do, and that we had no where else to go. He refused to listen, threatening to call the cops if I did not get the "kids" out of there. (They were all 15-18 year olds). I agreed that we would leave, and asked to be refunded for the room. He said that I would not be refunded, and there was no way around it. He then said comments that were very unnecessary like that "I might as well have 7 year old little boys up there", with pedophile references. I was forced to leave the hotel, and scramble at 4:30 am to go find a room for the guys to stay at. I will never stay here again, and will do my best to spread the word on how terrible this experience was.
Posted by Ben, from Charleston, SC on May 17, 2017
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4 out of 5
The hotel was good
My experience was good except for the damage deposit that was unexpected. I don't like giving my credit card number to anyone. I don't trust them because the room wasn't perfect when I got there and they refused to give me a receipt when I checked out ? They said I would receive my receipt from Amazon but the problem is I used Travelocity not Amazon.??
Posted by bobby, from tenn on May 11, 2017
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4 out of 5
It was nice
I loved it. It was my bday weekend and i had a blast
Posted by lucy on Nov 14, 2016
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1 out of 5
Avoid this hotel
Pros:Nice view of ocean with ocean front room
Cons:Everything!! In bad need of repair.
Location:Pretty good location except for parking
Rooms are in terrible shape, bathroom faucet not even attached, lamp shades rusted, and AC drained INSIDE the room. Worst of all, parking is two blocks over.
Posted by a verified traveler on Oct 13, 2016
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2 out of 5
This Hotel COULD be wonderful 2 stay at.
Pros:The very Nice (Black) housekeeper Lady who tried to make our Vacation it's best since we were stuck with that awful room situation.
Cons:CARPET overhaul as the carpet stinks seriously. Correct your advertisement with honesty about 1st & 2nd fl Ocean view blocking &update Travelocity.
Location:The Hotel is in a good location to restaurants & a nice walk to Piggley Wiggley grocery store.
1. Rm truly needs a carpet change seriously. 2. False advertisement concerning being on the Ocean front. If you end up on the 1st or 2nd floor from the middle to the right hand side of their middle(main) bldg., YOU WILL NOT be able to view the Ocean at all due to a TIKI Bar that completely blocks your view & to make matters worst that it opens late evenings & is open until around 2a or 3a & they ALL are loud & drunk so you will NOT get any sleep nor your kids stay sleep; HENCE: these are something's you are NOT told at booking NOR is it written to read for yourself to make other picks/decisions for yourself & or family. Lastly the Mgmt. after talking to them put all blame on Travelocity & NOT themselves who hired Travelocity.
Posted by Nessa, from Annapolis, Md on Sep 21, 2016
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3 out of 5
Pros:my 7 yr old niece loved the lazy river pool,i got some good excersis chasing her in it.
Cons:had to ask for clean sheets,they had not been changed only bead made.also there was a smell in the room
Location:plenty to do near by
had hard time finding it,ended up in north myrtle beach and hotel was in myrtle beach,tight parking
Posted by chris, from nc on Jun 22, 2016
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1 out of 5
Here is the TRUTH.
Pros:none .... million zero
I drove a long way just to make it to myrtle beach. when I get to the hotel this was the worst hotel ever. the staff are rude. I had to park 2 streets away. THE ROOM ITS VERY DIRTY AND MOLDY. Bed was not comfortable at all. No hair dryer .This is a place no one with kids should stay and it was a waste of money so I don't consider this hotel to no one.
Posted by a verified traveler on Apr 26, 2016
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5 out of 5
Nice hotel close to beach and strip
Its was perfect . nice view , staff was friendly. It was really close to the beach
Posted by kiki, from kentucky on Apr 13, 2016
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About the Sandcastle Oceanfront Resort at the Pavilion
Sandcastle Oceanfront Resort at the Pavilion offers 241 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Private balcony
Television
Cable channels
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer available
Safe
Toiletries (free)
Telephone
Iron and ironing board available
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Nearby Activities
An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a lazy river. The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Parasailing nearby
Kayaking nearby
Sailing nearby
Windsurfing nearby
Scooter/moped rentals nearby
Accessibility
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is 25
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This property's policy is to accept bookings only from non-local guests. Local guests will not be allowed to check in. For more details, please contact the property using the information on the reservation confirmation received after booking.
