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Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn

4.0 star property
4-star beachfront resort near Isle of Palms Marina

Choose dates to view prices

Photo gallery for Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn

Exterior
1 bedroom, in-room safe, desk, laptop workspace
Exterior
Exterior
Rooftop terrace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Breakfast available

Explore the area

View in a map
5757 Palm Boulevard, Isle of Palms, SC, 29451
  • Front Beach
  • Isle of Palms Marina
    ‪3 min drive‬
  • Wild Dunes Resort Golf Course
    ‪4 min drive‬
  • Charleston, SC (CHS-Charleston Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Sweetgrass Inn, Shower)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Sweetgrass Inn, Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View (Boardwalk Inn)

10.0 out of 10
Exceptional
(4 reviews)
  • 612 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner (Boardwalk Inn)

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Boardwalk Inn)

Junior Suite (Boardwalk Inn) | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite (Boardwalk Inn)

  • 613 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed (ADA, Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed (ADA, Boardwalk Inn)

8.0 out of 10
Very good
(4 reviews)
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Boardwalk Inn)

9.4 out of 10
Exceptional
(10 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed (Boardwalk Inn)

9.6 out of 10
Exceptional
(31 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Ocean View (Boardwalk Inn)

Presidential Suite, Ocean View (Boardwalk Inn) | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, Ocean View (Boardwalk Inn)

  • 1434 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Pool View (Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace, Pool View (Boardwalk Inn)

  • 612 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom (Sweetgrass Inn)

Premium Suite, 1 Bedroom (Sweetgrass Inn) | 1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 Bedroom (Sweetgrass Inn)

10.0 out of 10
Exceptional
(1 review)
  • 686 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Pool View (Boardwalk Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View (Boardwalk Inn)

8.0 out of 10
Very good
(4 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Sweetgrass Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Sweetgrass Inn)

9.8 out of 10
Exceptional
(16 reviews)
  • 336 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed with Sofa bed (Sweetgrass Inn)

Premium Room, 1 King Bed with Sofa bed (Sweetgrass Inn) | 1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed with Sofa bed (Sweetgrass Inn)

9.8 out of 10
Exceptional
(7 reviews)
  • 335 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Sweetgrass Inn)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Sweetgrass Inn)

9.2 out of 10
Wonderful
(21 reviews)
  • 335 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds (Sweetgrass Inn)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds (Sweetgrass Inn)

10.0 out of 10
Exceptional
(2 reviews)
  • 336 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Sweetgrass Inn, Shower)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Accessible (Sweetgrass Inn, Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 396 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Isle of Palms

Beachside getaway.Stay at this Isle of Palms resort and you'll be within half a mile (1 km) of Front Beach and 2 miles (3 km) of Isle of Palms Marina. Wild Dunes Resort Golf Course and Isle of Palms Recreation Center are also within 3 miles (5 km).
View more Resorts in Isle of PalmsOpens in a new window

What's nearby

  • Isle of Palms Beach - 7 min walk - 0.4 miles
  • Isle of Palms Marina - 3 min drive - 1.4 miles
  • Wild Dunes Resort Golf Course - 4 min drive - 1.4 miles
  • Isle of Palms Recreation Center - 5 min drive - 2.4 miles
  • Boone Hall Plantation and Gardens - 17 min drive - 8.7 miles

Getting around

  • Charleston Intl. Airport (CHS) - 40 min drive

Restaurants

  • ‪Circle K - ‬6 min drive
  • ‪Windjammer - ‬7 min drive
  • ‪Acme Lowcountry Kitchen - ‬6 min drive
  • ‪Smugglers Rum Shack - ‬7 min drive
  • ‪Islander 71 - ‬4 min drive

About this property

Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn

4-star beachfront resort near Isle of Palms Marina
As a guest of Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn, you'll find a full-service spa, a golf course, and 5 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces.

There are 23 meeting rooms available. A children's pool, a hot tub, and spa services are also featured at the eco-certified Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn. Parking is available for a fee. A complete renovation of Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn was completed in March 2021.

Smoking is allowed in designated areas at this 4-star Isle of Palms resort.

  • 246 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Deli
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn offers 246 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Isle of Palms resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

The Spa at Sweetgrass has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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The Palms Oceanfront Hotel

  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
4.1 out of 5, Very Good, 1,027 reviews
$158 nightly
The price is $181
Oct 14 - Oct 15
Total with taxes and fees
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Property amenities

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 15 to 25 for adults and USD 12 to 20 for children
  • 2 poolside bars
  • 8 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 12 outdoor tennis courts
  • 36-hole golf course
  • 5 outdoor pools
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Hot tub
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 4.56 per accommodation, per night
  • Resort fee: 18.24 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 for adults, and USD 12 to 20 for children
  • Valet parking fee: USD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Wild Dunes Destination Hotels
Wild Dunes Destination Hotels Resorts
Wild Dunes Destination Hotels Resorts Condo Isle Of Palms
Wild Dunes Destination Hotels Resorts Isle Of Palms
Wild Dunes Resort Destination Hotels Isle Of Palms
Wild Dunes Resort Destination Hotels
Wild Dunes Destination Hotels Isle Of Palms
Wild Dunes stination s Isle o
Wild Dunes Resort
Wild Dunes Resort By Destination Hotels
Wild Dunes Resort – Sweetgrass Inn Boardwalk Inn
Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn Resort
Wild Dunes Resort – Sweetgrass Inn Boardwalk Inn part of Hyatt

Frequently asked questions

How close is Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn to the airport?

Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn is 24.6 mi (40-min drive) away from the Charleston Intl. Airport (CHS) airport, the closest popular airport to the property.

How much does it cost to stay at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn on Oct 8, 2025 start from $289.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn have an airport shuttle?

Airport shuttle services are not available at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn.

How close is Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn offer free breakfast?

Free breakfast isn’t offered at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn, but full breakfast is offered for a fee of between USD 15 and 25 for adults, USD 12 and 20 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn?

No, there is no casino at this resort.

What time is check-in at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn?

Check-in start time: 4:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn?

Free parking is not available at this resort. Valet parking is available for USD 35 per day.

Does Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn have a pool?

Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn features 5 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn have a restaurant?

Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn is home to Coastal Provisions, which features local and international cuisine.

Does Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn have a spa?

Pamper yourself with a day at The Spa at Sweetgrass, where you can enjoy detox wraps, body wraps, and body treatments.

How close is Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn to downtown Isle of Palms?

Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn is 2.9 mi away from Isle of Palms.

Wild Dunes Resort – Sweetgrass Inn and Boardwalk Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1007 reviews
Rating 8 - Good. 237 out of 1007 reviews
Rating 6 - Okay. 71 out of 1007 reviews
Rating 4 - Poor. 49 out of 1007 reviews
Rating 2 - Terrible. 39 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed and Boardwalk Inn and staff was excellent! Always willing to help with anything.
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Stayed 3 nights in Jun 2025

8/10 Good

Joe

Stayed 5 nights in Jun 2025

8/10 Good

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Disappointing

Stayed at Boardwalk Onn. Bathroom shower was old and falling apart. It was very expensive and disappointed to have junky shower. Also, $100/day resort fee plus tax and beach chairs were NOT included.
Stayed 4 nights in Jun 2025

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet staff were exceptional as the first point of contact at the resort. They were extremely helpful, ensuring guests were comfortable while waiting or being transported. They even offered water to help guests stay cool. Overall, it was a warm and welcoming experience that set a great tone for the visit.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are stay was excellent and we are planning next trip already.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in Jun 2025

10/10 Excellent

Christine, Hopewell

Stayed 3 nights in May 2025

8/10 Good

Jarrett

Stayed 2 nights in May 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my biggest pet-peeves is a hotel that is not clean and Wild Dunes Resort went above and beyond my standards... and I have high standards! Very clean hotel and I didn't find any weird hairs in the bed sheets; I'm a stickler on that. Loved the bath essentials brand they provided, all the beautiful views of the resort, and the superb service. The only negative I had was you had to pay for valet parking everyday ($35/day). This detail is kept pretty hidden on the site and I didn't realize it was a thing until they sent us an email about it a few days before our visit. They have a small lot you can self park at, but it's usually full.
Stayed 5 nights in May 2025

10/10 Excellent

Paula, Flushing

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in May 2025

10/10 Excellent

valerie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Andy

Stayed 3 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friday stay

Stay was nice. Only issue was my room was not made up on the first day until 4pm. By that time, I was in the room and relaxing before dinner and did not want to be disturbed. The housekeeper did give me more towels and water, which was nice.
Stayed 3 nights in May 2025

8/10 Good

Michael

Stayed 3 nights in May 2025

10/10 Excellent

Susan M. Bottone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 2 nights in May 2025

6/10 Okay

Pauline, Gulfport

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Pauline, Gulfport

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we checked in the room they claimed the room we reserved had broken air so downgraded us to a room with no balcony and offered $100 and stated that because we booked through Expedia that was a bargain. Assured us that the air would be fixed within a day. As much as I do not like to move rooms I use the balcony a lot. Next morning I went to front desk for my balcony room and no one could provide an answer. Finally when I talked to management they said my new room would be available once it was cleaned. When I explained that according to the hotel the prior day they noticed that the air broke after cleaning therefore my room should not have to be cleaned again they stated another room had broken air so they were switching me. It was Easter weekend and clearly they had overbooked and picked an Expedia customer to downgrade (otherwise I’m not sure why they pointed out I booked on Expedia) Eventually after much pushing I received the room with the balcony and was promised the credit would be on my bill when I checked out. Upon checking out no credit and front desk said credit is just “there” you just can’t see it itemized. I reached out to management yet again and issue was resolved. Hotel looks nice, pool and beach are great , only warning is they seem to discriminate against people who use Expedia so if they overbook it’s your room they will be taking.
Stayed 4 nights in Apr 2025