We waited for 15 minutes to reach someone on the phone. Then when the person from the desk showed up we could not get a room until they were cleaned. We could leave our bags in a small room that was unlocked, left unattended, and had an open window. When we said we had valuables, she said we could take the bags with us. When we got back to get our room, the code didn’t work and the toilet was broken. So we got a second room, the room was very dirty, not vacuumed or clean in shower. It was loud in the room and not reflective of the pictures listed.