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Conrad Miami

5-star property
1395 Brickell Ave, Miami, FL 1-855-201-7819

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4.0 out of 5
Very good!
See all 7 Travelocity Reviews

"Excellent services and staff very helpful. Would definitely recommend to other people. " More

By a verified traveler on Sat 14 Mar 2020

Points Of Interest

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Hotel Description

Family-friendly 5-star hotel near Vizcaya Museum and Gardens

City center stay

Your stay at this Brickell hotel places you within 2 miles (3 km) of Brickell City Centre and James L. Knight Center. Downtown Miami Shopping District and Bayfront Park are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 outdoor tennis courts, and a 24-hour fitness center are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy a meal from the restaurant and perks like free WiFi.

Soaking tubs, comfy beds

The 319 soundproofed guestrooms offer WiFi and comfy beds. LCD TVs come with digital channels, and other amenities include wired Internet and deep soaking bathtubs.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe One Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Condo, 1 Bedroom, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Accessible, View (3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible, City View (3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Conrad Miami ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Conrad Miami

Everyone (2) Family (1)
5 out of 5
Excellent services and staff very helpful. Would definitely recommend to other people.

Posted by on Mar 14, 2020

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1 out of 5

I will never stay this hotel again

Hair on the bed Reading lights/table lamp broken Intermittent rattling sound in the room Terrible customer services

Posted by , from san francisco, CA on Mar 12, 2018

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5 out of 5

Perfect hotel

My experience was very nice. The room was a perfect size, bathroom is huge, room is super clean. One thing about it is I didn't know a $75 security deposit was needed as you stay but other then that, room was excellent.

Posted by on Dec 12, 2015

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5 out of 5

All of the staff was was so friendly & helpful for such a sophisticated hotel.

Pros: Close restaurants, Free Internet, Quiet
The Hotel is above & below a high-rise office building, so the lobby is on the 25th floor & the Concierge & car pick-ups are on the first floor. Rooms are above & below the lobby. Once you figure out how to take 2 elevators up & down, it's a bit less confusing. Room (a double) was quite roomy, & bathroom was huge, w/ separate tub & separate glassed-in shower. Large sink counter-top. The towels were longer than me! Wonderfully comfortable beds. Newspaper at door in A.M. In-room dining was very nice, served by friendly waiter w/ a fresh flower on the table & a heating box below to keep entree warm while eating your salad/appetizer. As with every other hotel room, the lighting could be brighter. One particular young lady at the Concierge desk was won- derful - so helpful. A chosen tour picked me up at the Hotel. Valet parking is $45 a day but what was nice was that you could park your own car in their lot for $25 for 24 hours. If you don't take car in & out each day this is the way to go. If you do take car out, you're re-ticketed each time & it would cost less to valet. (All parking is plus taxes). Hotel is in Financial District & there are some restaurants down there, but not much else to do. It overlooks the bay, which is beautiful.

Posted by , from Los Angeles, CA. on Apr 13, 2011

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5 out of 5

This hotel was well located for my needs.

Pros: Close restaurants
Cons: No free Internet
This hotel is excellent for downtown. The staff is very friendly and helpful with all needs in the room and front desk. I would stay here again.

Posted by , from Little Rock, AR on Feb 17, 2011

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5 out of 5

Excellent Overall

Stayed in mid January, 2010. I see the complaints about the staff, and our experience was quite the opposite. Outstanding service and accommodating us seemed their first priority. Everyone we crossed paths with met us with smiles and greetings. The room was in excellent condition, sliding glass door to the small balcony overlooking the bay and south. Parking is an issue, but only because it's expensive. It is actually a very easy walk to several very nice restaurants and there are places within only a few minutes' hike that are on the water. I booked by phone and got the same rate as advertised on line. The clerk asked if there was a special occasion and I mentioned there was a birthday in our party. She asked if there were any special requests and I told them it'd be nice if we could get a bottle of our favorite wine in the room for us. I got transferred to the Concierge (Richard) who put me on hold while he called Guest Services to see if the restaurant had that particular wine. He answered that sadly they did not have exactly what we wanted. I asked him to tell me what they did have so I could choose and he told me that the Guest Services fellow would GO SHOPPING to find it. It was there when we arrived, along with a complimentary Champagne. How do you beat that?

Posted by on Mar 16, 2010

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2 out of 5

Horrible Customer Service

I paid for the room on travel website and the hotel billed my debit card anyway. I had to call to fix the problem but by that time I had NSF fees from my bank for being overdrawn. They took care of it but I got billed AGAIN 3 weeks later...and AGAIN, it created NSF fees from my bank. They apologized again but blamed travel website for the mistake. I asked them if they are going to reimburse me for the NSF charges and offer me a complimentary room for my trouble. They said no!

Posted by on Nov 11, 2009

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About the Conrad Miami

Location 1395 Brickell Ave, Miami, FL 33131

Property Features

Conrad Miami offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. A spa tub, a 24-hour fitness center, and a sauna are also featured at the luxury Conrad Miami. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Miami hotel.

  • 1 building
  • 319 guestrooms or units
  • 7 levels
  • Built in 2004
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Miami Intl. Airport (MIA) (15.1 km / 9.4 mi)
  • Metro station: Financial District Metromover Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Conrad Miami offers 319 accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LCD televisions come with premium digital channels, first-run movies, and pay movies. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. This Miami hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • Day bed
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11:00 AM.

Atrio - This restaurant serves breakfast, brunch, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Skydiving nearby
  • Windsurfing nearby
  • Mountain biking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

The Spa at Conrad has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 12
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Conrad Miami

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 25 for adults and USD 14 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Conrad Hotel Miami
  • Conrad Miami
  • Miami Conrad
  • Conrad Miami Hotel Miami
  • Conrad Miami Hotel
  • Miami Conrad
  • Conrad Miami Hotel
  • Conrad Miami Miami
  • Conrad Miami Hotel Miami

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.