Grand Beach Hotel

Apr 29, 2022 by Grand Beach Hotel - M. Petrov

Dear Matthew, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. Thus, please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. It has further been unfortunate to hear of your disappointment with the pricing of drinks and food. We can assure you that we strive to maintain the pricing in these outlets compatible with the standard in our area. We regularly price check ourselves in this area against equivalent hotels in the area and we do believe we offer good value for the prices charged. We very much hope this has not affected your decision and that you will choose to join us again next time you travel to the area, as we do feel confident our hotel rates are comparable to similar hotels in the area, and we feel we provide good value given our excellent beachfront location, service and well-appointed facilities.

Jul 14, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

Jun 29, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, we always love welcoming guests, and consider it a compliment that guests choose to stay with us on their trips to the area. We hope that your recent experience has not affected your decision to join us again in the future. It is truly concerning to read through the remarks you have outlined in your valued review feedback to us. We are happy to share that we are in the process of updating, deep cleaning and overall raising the quality of our guest rooms, in order to address the shortcoming you have outlined in this area. When it comes to the poolside chairs, we have already placed an order for brand new pool chairs and cushions, so this matter would also be resolved in the near future. In the meantime, we do wish to assure you that our onsite team is regularly pressure washing the cushions of the poolside chairs to ensure they are clean. Thank you dearly and we look forward to hosting you again, so we can serve you better to gain back your full confidence in our establishment and operation.

Jul 2, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, thank you for leaving a review rating of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. We do hope you shall give our property another chance to earn back your trust.

Jun 18, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, allow us to begin by sharing how grateful we are for your business to our establishment during your recent trip to Miami. We are appreciative of the time you have taken to leave your rating and to also share how you feel we could further improve moving forward. We are happy to share that we are in the process of updating, deep cleaning and overall raising the quality of our guest rooms, in order to address the shortcoming you have outlined in this area. It has also been unfortunate to hear of your disappointment with the pricing of drinks and food. We can assure you that we strive to maintain the pricing in these outlets compatible with the standard in our area. We regularly price check ourselves against equivalent hotels in the area and we do believe we offer good value for the prices charged. We hope you will find this information to be helpful and that you would be willing to return and stay with us again next time you travel to the area as well.

Apr 14, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations. It saddens us to hear that some elements of your experience at the hotel were not to the standard we pride ourselves on. Your feedback is of great importance to us and we are concerned to read about your dissatisfaction. We will be sure to address your concerns with our management team, as you have our assurance that this is certainly not indicative of the high standard service and accommodations that our guests have come to know and expect. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.

Apr 12, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, thank you for choosing to stay with us and for your review feedback. We appreciate it, when our guests take the time to share both their good and not so good impressions from our property. In this sense, it has been delightful to learn of your satisfaction with the our guest rooms, the majority of which are indeed quipped with 2 full bathrooms; we are further pleased you enjoyed leisure facilities we have to offer our valued guests. On another note, we wish to also take advantage of the opportunity to assure you that your remarks considering the improvements that could be made in the aspect of housekeeping and engineering service have already been escalated to the respective department heads for review and follow up as needed. We are truly grateful for your business and valued feedback. It is very much our hope that we would be given the chance to host you again on another occasion in the future, when we would definitely do our best to further exceed your expectations in this particular area. Thank you.

Mar 11, 2021 by Grand Beach Hotel - M. Petrov

Dear Valued guest, thank you for your review and valued feedback. It is to our deep regret to learn about the less than favorable experience you encountered as our guest recently. We do understand and wish to once more apologize for any inconvenience you may have been caused as a result. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter were not sufficient. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

Dec 10, 2020 by Hotel Management

Dear Guest, thank you for staying with us and for your review. We look forward to welcoming you back in the future. Happy Holidays!