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Phoenix Hotel

Property class: 3.5
3.5-star Victorian hotel near Hyde Park

Choose dates to view prices

Photo gallery for Phoenix Hotel

The exterior of the Phoenix Hotel with a classic facade, large columns, and a welcoming entrance.
A hotel room with a large bed, a desk, a chair, and a TV.
A spacious living room with a fireplace, comfortable seating, a television, and a bookshelf.
A bar area with stools, a television screen, and a seating area with a sofa and chairs.
A window with red flowers and green foliage, a white building facade, and a decorative metal fence.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Westbourne Grove
    ‪1 min walk‬
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

A hotel room with two beds, a desk, a mirror, and artwork on the walls.

Standard Single Room (1 Single Bed)

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

A hotel room with a large bed, a flat-screen TV mounted on the wall, and a staircase leading to an upper level.

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

A hotel room with a neatly made bed, a wooden headboard, a small bedside table, and a window with curtains.

Exclusive Single Room (Small)

8.0 out of 10
Very good
(34 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

A hotel room with a large bed, bedside table, lamp, chair, desk, and a TV mounted on the wall.

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a TV, and a door.

Standard Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

A hotel room with a large bed, two nightstands, a wardrobe, and a chair.

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

London

London City Centre stay.Within a 15-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Kensington Palace. Hyde Park and Royal Albert Hall are also within 2 miles (3 km).

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 miles
  • Queensway - 1 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Portobello Road Market - 9 min walk - 0.5 miles
  • Hyde Park - 16 min walk - 0.9 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Bayswater Arms - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk
  • ‪Prince Alfred - ‬2 min walk
  • ‪Guillam Coffee House - ‬4 min walk

About this property

Phoenix Hotel

3.5-star Victorian hotel near Hyde Park
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

View from room
Kensington Gardens Hotel
London City Centre
  • Free WiFi
  • Laundry
  • Housekeeping
4.2 out of 5, Very good, 1,000 reviews
$120 nightly
The price is $144
Nov 1 - Nov 2
Total with taxes and fees
Kensington Gardens Hotel

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, cash, and mobile payments. Air conditioning is not provided. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

How close is Phoenix Hotel to the airport?

Phoenix Hotel is 13.4 mi (65-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Phoenix Hotel?

As of Oct 26, 2026, prices found for a 1-night stay for 2 adults at Phoenix Hotel on Nov 1, 2026 start from $159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Phoenix Hotel have an airport shuttle?

Airport shuttle services are not available at Phoenix Hotel.

Does Phoenix Hotel offer free breakfast?

Phoenix Hotel does not offer free breakfast.

Is there a casino at Phoenix Hotel?

No, there is no casino at this hotel.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime.

Is there free parking at Phoenix Hotel?

Free parking is not available at this hotel.

Does Phoenix Hotel have a pool?

Phoenix Hotel does not have a pool.

Does Phoenix Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Phoenix Hotel have a spa?

There are no spa services available at this hotel.

How close is Phoenix Hotel to downtown London?

Phoenix Hotel is 2.7 mi away from London.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1005 reviews
Rating 8 - Good. 349 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 18 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, superb location.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th stay at the Phoenix. Can’t beat the location!
Stayed 9 nights in Jun 2026
Verified review

6/10 Okay

The hotel is located in Bayswater, close to many eating places and Underground stations, Hyde Park is on 5 min away, and Paddington station is also 10 min away. Overall room was small but ok clean, breakfast is also ok
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a prime location. Staff were very helpful and accommodating. Room was clean and comfortable. Breakfast was really nice with a wide range of tastes catered for
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Clean room, pleasant staff, excellent location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel has a lift which is a big plus. I would stay again!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Clean room, excellent staff, shops nearby
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phoenix Hotel was wonderful. We will stay here the next time we come to London. Location was perfect. Close to Bayswater subway station and lots of restaurants and little grocery. The breakfast was great. We were very happy with our stay and can’t wait to go back.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and the assistance with my stay was above and beyond expectations.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Super location and very friendly staff
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, perfectly fine for 1 night stay as a solo traveller. There were 2 fans in the room so I slept fine despite the heatwave.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location for seeing all the sites in London. Our room was clean and quiet. The breakfast is very good.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurants walkable from the hotel, nice staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were big enough for us (three persons). The breakfast was really good. Very close to train station, restaurants and convenience stores. Staff very friendly.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Great stay
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel. But no A/C in the rooms is difficult on a humid summer's day. They didn't even put a blanket on the bed because it would not be used.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a triple room which was very clean and spacioius. The hotel is convenient for Paddington and travel throughout London. Breakfast was excellent- even the coffee was good. The staff on reception were very helpful.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The Phoenix is normally a very nice central hotel with adequate rooms. In a heat wave it is unliveable as there is no air conditioning in the rooms.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay and it proved the first wasn’t a fluke….this hotel is a great find in London! Rooms are clean and fresh, well equipped with kettle, hairdryer, toiletries etc. Staff friendly and helpful. Superb location close to plenty of restaurants & cafes plus 2 mainline tube stations.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Missing AC, to hot in the room.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, and friendly staff. I stayed during a heatwave and the no air conditioning wasn’t fun, but I understand it’s an old building probably difficult to upgrade. But overall, fantastic place and would recommend for anytime besides the hottest week of the year!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient for visiting major places in London and has a lot of food choices in the neighborhood. Breakfast is enough good in quality and variety. Overall very good cost performance, I would say. Only I miss is a refrigerator not available in the guest room, but they allow us to use their refrigerator at the hotel reception.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
Stayed 2 nights in Feb 2026