2/10 Terrible
Garry
Jun 9, 2025
Disliked: Staff & service
I had carefully put my blood pressure medication with the hotels pen I was using and a small torch in a glass beside the bed.
When we got back to the hotel that night on
my medication torch + hotel pen had been taken. All the night porter could say was no one would do that. He had no idea where things could be.
My pills and torch were found next day in the office. This is not good enough.
The first night we got to London we went for a drink in the restaurant as described / suggested on website? There was a couple eating a meal in the restaurant and us. The couple eating left and another couple came in and took drinks away with them. The waiter started to clean the floor. We were half way through our drinks and told that they were closing and we would have to go. 10.30pmish did not seem that late to us. We later found out restaurant is not part of the hotel. Relaxing drink at the end of the day it was not.
They seemed very stingy with sachets of coffee. We assume cleaner also forgot to top up coffee and leave cups and as were only there for a 2 night stay we did not try to sort it out.
Garry
Stayed 2 nights in Jun 2025
