"So overall pretty disappointed. I paid for and requested a family room so that three adults could stay comfortably and with their own beds (the desc ... " More

By a verified traveler on Mon 24 Jul 2017

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Hotel Description

Hilton London Metropole places you in the center of London, within just a 15-minute stroll of popular places like Marble Arch and Madame Tussaud's Wax Museum. Highlights at this hotel include 4 restaurants, 4 bars/lounges, and an indoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 1059 soundproofed rooms feature MP3 docks, WiFi, and coffee/tea makers. 24-hour room service, safes, and hair dryers are also available.

EDG Bar & Lounge serves international cuisine. Whisky Lounge is the hotel's own bar. Enjoy the health club and sauna. 44116 square feet (4098 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 20-minute walk of this 4-star City of Westminster hotel include Royal Academy of Music and Selfridges.

Hilton London Metropole ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Family room was really just a double

Pros: see above
Cons: see above
Location: fabulous middle eastern eats in this area; and the waterside cafe on the canal is a fun little find!
So overall pretty disappointed. I paid for and requested a family room so that three adults could stay comfortably and with their own beds (the description at the time of the booking was two beds and a pull out couch)... ended up with two double beds and the claim that I would have to pay 70 pounds extra a night if i wanted a trundle bed (not that there was any room in the room for said bed, so we ended up doubling up on the bed and got over the awkwardness of it all) the room was not ready for us when we arrived and we waited an extra 5 hours to shower and change - I had called ahead and requested early checkin. the staff was often short and unhelpful - my favorite of these examples is when housekeeping "cleaned" our room, but missed cleaning the toilet, however removed all the shampoos and soaps and did not replace them. when i asked the concierge for shampoo and soap he was super confused and it took him a while to understand the request and send someone up with the toiletries. there were a few exceptions - the gentleman who took our bags while we were rootless was wonderful and kind- finding us someplace to change so that we didn't attend our conference in jeans. the concierge on friday night helped me find a lost credit card and went above and beyond in that endeavor... however, not worth the cost and below what i expected from a hilton.

Posted by , from milwaukee, wi on Jul 24, 2017

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2 out of 5

Really Hilton??

Pros: The staff.
Cons: Update the mattresses and bathrooms.
Location: There is nothing to do near by. Not the neighborhood you want to be walking around at night either.
First of all the staff were super nice and helpful. And the lobby, bar, restaurant areas nice too. That's not their problem. The room was in not so great condition. The bed was literally the most uncomfortable thing ever. Like sleeping on one of those inflatable mattresses, hard, any turning over at all resulted in loud noises. The bathroom looked like it hadn't been updated in many years. And I have to say the neighborhood was not what I was expecting either. The outside of the hotel is the most unwelcoming sight ever. We didn't even stay the full time and left after one night. I don't know why I thought Hilton in the name meant something but I was wrong.

Posted by , from San Jose, Calif. on Jul 1, 2017

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5 out of 5

Very nice stay with my family

Everything perfect. location, room, services, staff. A very nice and convenient hotel for a short break with my family. I will come back without a doubt

Posted by on Jul 26, 2016

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2 out of 5

Heat didn't work and the tv did not work.

Since the heat and the tv didn't work we moved after the first day.

Posted by on Nov 29, 2015

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2 out of 5

hotel was nice but under rentavation that started

Pros: service was good in reaturant and bar front in needs lots of help
horel was in little beruit with rentavation that started at 8 am so much for quite zone until

Posted by on Aug 3, 2015

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4 out of 5

Nice hotel with a great location!

This hotel is on a corner right near both the Edgeware road and the Paddington subway stations. It's across the street from a great M&S store that has both clothing and groceries. There is also a great pub right on the sidewalk just past the Edgware road station. The hotel is massive and looks as if it may be bring remodeled. The concierge service was quite good in planning and booking tours. There is a very large stretch just to to the left of the hotel that is not the best area, but overall-I would recommend this place and would stay here again. Free Wi fi if you sign up for Hilton Honors which is free.

Posted by , from From New York on Jul 27, 2015

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3 out of 5

Not Quite Four Stars

Pros: Cleanliness and size of rooms.
Cons: Rates were stiff for the quality.
Location: Montparnasse Tower is nearby for rooftop viewing of the city. Metro and especially rail connections make the rest of the city accessible.
This hotel is adequate but not quite deserving of a 4 star rating. It is close to the Montparnasse rail station. The Montparnasse Metro station is more of a walk away. The rooms are large enough and housekeeping is good. The surrounding area is somewhat dirty due to the rail station. There is an interesting view of the Eiffel Tower from the sidewalk in front of the hotel.

Posted by , from Indiana on Jul 2, 2015

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5 out of 5

My new London Hotel

Cons: Nothing close, No free Internet
I really enjoyed my stay at the Hilton Metropole. It's close to two Underground lines, the room was spacious the bed was fine and the bathroom was modern. It was equipped with a large flat screen TV and had a US electrical outlet. It even had an outlet for my shaver in the bathroom. The staff was very friendly, professional and attentive. However, there is no free internet, but the Pret a Manger and Starbucks nearby both have free wifi. There's not a whole lot in the area as far as restaurants, but everything is just a few stops on the Underground. Fill up your Oyster card, you're going to need it!

Posted by , from Washington, DC, USA on Nov 27, 2012

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5 out of 5

Excellent choice

Pros: Close restaurants, Quiet
Cons: No free Internet
Excellent hotel, despite the "fire drill" at 11:30 PM down 18 floors! Staff VERY helpful, especially the in-house reservations department when I had to change my date!

Posted by , from Ellicott City, MD, USA on Sep 21, 2012

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4 out of 5

Great stay at a top notch hotel

Pros: Close restaurants, Quiet
Cons: No free Internet
If not for the bed being a bit uncomfortable this would have been a 5 star rating for sure.

Posted by , from Tuscaloosa, AL, USA on Jul 18, 2012

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About the Hilton London Metropole

Location 225 Edgware Road, London, England W2 1JU

Property Features

Hilton London Metropole offers its guests an indoor pool, a health club, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 44116 square feet (4098 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hilton London Metropole. Parking is available for a fee.

  • 1059 guestrooms or units
  • 23 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 42 conference rooms
  • 44116 sq ft of conference space
  • 4098 sq m of conference space
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (27.9 km / 17.3 mi)
  • Train station: London Paddington Station (1.6 km / 1 mi)
  • Metro station: Edgware Road Underground Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton London Metropole offers 1059 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This London hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

EDG Bar & Lounge - This cocktail bar specializes in international cuisine. Open daily.

Whisky Lounge - Onsite bar. Open daily.

Sports Bar - Onsite sports bar. Open daily.

Fiamma - This restaurant specializes in Mediterranean cuisine.

Herb N' Kitchen - Onsite coffee shop. Open daily.

24-hour room service is available.

Spa Services

  • Manicures and pedicures

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 35 per pet, per night, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 12.99 per 24-hour period (rates may vary)
  • Self parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per night plus GBP 35 one-time cleaning fee
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton London Metropole
  • Hilton Metropole
  • Hilton Metropole Hotel
  • Hilton Metropole Hotel London
  • Hilton Metropole London
  • London Metropole
  • London Metropole Hilton
  • Metropole Hilton London
  • Metropole London
  • Metropole London Hilton
  • Hilton London Metropole England
  • Hilton London Metropole Hotel London
  • Hilton London Metropole Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

Kids stay and eat free at Hilton hotels
Time spent together as a family is very precious. And Hilton knows how important it is for everyone to be happy. Hilton takes care of the little things which make all the difference, so everyone has an enjoyable, relaxing stay.Hilton offers a whole host of benefits for you and your little ones in the UK and Europe:

  • Children up to and including the age of 10 can eat and drink for free from the children's menu, which features a range of freshly prepared treats for little ones
  • Children under the age of 18 can stay for free when sharing your room
Hilton makes life more fun for the kids, and easier for you!