For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 15-minute walk of this London City Centre hotel, you'll find Oxford Street and Park Lane. Marble Arch and Hyde Park are also within 2 miles (3 km).
Dining options, 4 bars/lounges
This smoke-free hotel includes 4 restaurants, an indoor pool, and a health club. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 4 bars/lounges and enjoy the sauna.
MP3 docks, WiFi
The 1059 soundproofed guestrooms offer WiFi and MP3 docks. Other amenities include 24-hour room service, wired Internet, and LCD TVs.
Hilton London Metropole ratings based on 32 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Hilton London Metropole
Everyone (8)Couples (1)Family (1)
4 out of 5
The property wasn't unique. It was just a hotel. For the price, i would have liked for it to be more unique.
Posted by a verified traveler on Aug 2, 2019
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1 out of 5
This Hilton hotel is definitely NOT a four star hotel, I’d give it two stars at best. The room was old, moldy, and provided the bare minimums for a stay. Here’s why:
1. Bed- very lumpy, springs collapsed and both sides sagging on either side. VERY uncomfortable to sleep on, worst hotel bed that my wife & I had ever encountered. We lifted the sheet and the mattress was completely stained, very disgusting!
2. Carpet- stained in multiple areas.
3. Fridge- empty and not even pulled in. Why, in a self- proclaimed 4 star hotel, would you not have a functioning mini-fridge? It was basically just furniture to hold the tv on.
4. Bathroom- mold in the shower and chipped paint on tub. The shower head couldn’t be positioned to face the inside of the shower, it sprayed onto the bathroom floor. The air vent also was thick with crud and dirt.
5. When we checked out, the desk agent didn’t even bother to ask how our stay was. We had to tell him about it. He revealed that the hotel was being slowly renovated floor by floor. We asked then why guests were being booked in these failing rooms if they knew that they badly needed to be renovated and he didn’t have an answer. He only offered us a room upgrade (to be used by the end of this year) at that specific hotel. (If we ever came back). This was the worst Hilton Hotel that we had ever stayed in.
Posted by a verified traveler on May 17, 2019
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4 out of 5
Nice hotel close to the Underground
Pleasant experience. The only issue I had was the ac (which was on top of the pull out bed) leaked in the middle of the night and saturated one of my family members. Called hotel staff who moved half of us to a new room at 3am to sleep, and then next day moved all of our stuff into a new hotel room for remainder of our stay. They also compensated us for inconvenience. Everyone was friendly and the breakfast buffet is delish!
Posted by Christi, from Florida on Jun 18, 2018
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3 out of 5
Family room was really just a double
Pros:see above
Cons:see above
Location:fabulous middle eastern eats in this area; and the waterside cafe on the canal is a fun little find!
So overall pretty disappointed.
I paid for and requested a family room so that three adults could stay comfortably and with their own beds (the description at the time of the booking was two beds and a pull out couch)... ended up with two double beds and the claim that I would have to pay 70 pounds extra a night if i wanted a trundle bed (not that there was any room in the room for said bed, so we ended up doubling up on the bed and got over the awkwardness of it all)
the room was not ready for us when we arrived and we waited an extra 5 hours to shower and change - I had called ahead and requested early checkin.
the staff was often short and unhelpful - my favorite of these examples is when housekeeping "cleaned" our room, but missed cleaning the toilet, however removed all the shampoos and soaps and did not replace them. when i asked the concierge for shampoo and soap he was super confused and it took him a while to understand the request and send someone up with the toiletries.
there were a few exceptions - the gentleman who took our bags while we were rootless was wonderful and kind- finding us someplace to change so that we didn't attend our conference in jeans. the concierge on friday night helped me find a lost credit card and went above and beyond in that endeavor...
however, not worth the cost and below what i expected from a hilton.
Posted by sabina, from milwaukee, wi on Jul 24, 2017
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2 out of 5
Really Hilton??
Pros:The staff.
Cons:Update the mattresses and bathrooms.
Location:There is nothing to do near by. Not the neighborhood you want to be walking around at night either.
First of all the staff were super nice and helpful. And the lobby, bar, restaurant areas nice too. That's not their problem. The room was in not so great condition. The bed was literally the most uncomfortable thing ever. Like sleeping on one of those inflatable mattresses, hard, any turning over at all resulted in loud noises. The bathroom looked like it hadn't been updated in many years. And I have to say the neighborhood was not what I was expecting either. The outside of the hotel is the most unwelcoming sight ever. We didn't even stay the full time and left after one night. I don't know why I thought Hilton in the name meant something but I was wrong.
Posted by Mary, from San Jose, Calif. on Jul 1, 2017
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5 out of 5
Very nice stay with my family
Everything perfect. location, room, services, staff. A very nice and convenient hotel for a short break with my family. I will come back without a doubt
Posted by a verified traveler on Jul 26, 2016
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2 out of 5
Heat didn't work and the tv did not work.
Since the heat and the tv didn't work we moved after the first day.
Posted by a verified traveler on Nov 29, 2015
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2 out of 5
hotel was nice but under rentavation that started
Pros:service was good in reaturant and bar front in needs lots of help
horel was in little beruit with rentavation that started at 8 am so much for quite zone until
Posted by a verified traveler on Aug 3, 2015
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4 out of 5
Nice hotel with a great location!
This hotel is on a corner right near both the Edgeware road and the Paddington subway stations. It's across the street from a great M&S store that has both clothing and groceries. There is also a great pub right on the sidewalk just past the Edgware road station. The hotel is massive and looks as if it may be bring remodeled. The concierge service was quite good in planning and booking tours. There is a very large stretch just to to the left of the hotel that is not the best area, but overall-I would recommend this place and would stay here again. Free Wi fi if you sign up for Hilton Honors which is free.
Posted by James, from From New York on Jul 27, 2015
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3 out of 5
Not Quite Four Stars
Pros:Cleanliness and size of rooms.
Cons:Rates were stiff for the quality.
Location:Montparnasse Tower is nearby for rooftop viewing of the city. Metro and especially rail connections make the rest of the city accessible.
This hotel is adequate but not quite deserving of a 4 star rating. It is close to the Montparnasse rail station. The Montparnasse Metro station is more of a walk away. The rooms are large enough and housekeeping is good. The surrounding area is somewhat dirty due to the rail station. There is an interesting view of the Eiffel Tower from the sidewalk in front of the hotel.
Hilton London Metropole offers its guests an indoor pool, a health club, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 44116 square feet (4098 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available. This 4-star London hotel is smoke free.
1059 guestrooms or units
24 levels
3 buildings
4 dining venues
4 bars or lounges
44116 sq ft of conference space
4098 sq m of conference space
Built in 1973
Coffee shop
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Convenience store
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Soundproofed rooms
Grocery/convenience store
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: London (LHR-Heathrow) (26.8 km / 16.6 mi)
Train station: London Paddington Station (1.4 km / 0.8 mi)
Metro station: Edgware Road Underground Station (0.1 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hilton London Metropole offers 1059 accommodations with MP3 docking stations and laptop-compatible safes. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This London hotel provides wired and wireless Internet access for a surcharge. 32-inch LCD televisions come with pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
MP3 dock
In-room dining (24 hours)
LCD television
Movies for purchase
Refrigerator
Coffee maker
Hypo-allergenic bedding
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
EDG Bar & Lounge - This cocktail bar specializes in international cuisine.
Whisky Lounge - Onsite bar. Open daily.
Sports Bar - Onsite sports bar. Open daily.
Fiamma - This restaurant specializes in Mediterranean cuisine.
Herb N' Kitchen - Onsite coffee shop. Open daily.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 35 per day.
Free cribs (infant beds)!
Pet Policy
Pets: GBP 35 per pet, per night, plus a one-time cleaning fee of GBP 35
Weight limit: 75 lbs
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Staffed front desk
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: GBP 17.95 per person (approximately)
Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
Fee for in-room wired Internet: GBP 14.99 (rates may vary)
Self parking fee: GBP 35 per day
Pet fee: GBP 35 per pet, per night plus GBP 35 one-time cleaning fee
Rollaway bed fee: GBP 35 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Hilton London Metropole is home to EDG Bar & Lounge, which features international cuisine.
Free parking is not available at this hotel. Self parking is available for GBP 35 per day.
Hilton London Metropole is 16.6 mi (39-min drive) away from the London (LHR-Heathrow) airport, the closest popular airport to the property.
Hilton London Metropole features an indoor pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at Hilton London Metropole, but buffet breakfast is offered for a fee of GBP 17.95 per person. It's available every day from 6:30 AM to 10 AM.
Check-in is from 3:00 PM - anytime.
Airport shuttle services are not available at Hilton London Metropole.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
