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"The property wasn't unique. It was just a hotel. For the price, i would have liked for it to be more unique. " More

By a verified traveler on Fri 02 Aug 2019

Hotel Description

4-star hotel near Hyde Park

Heart of London

Within a 15-minute walk of this London City Centre hotel, you'll find Hyde Park and Madame Tussauds Wax Museum. Kensington Gardens and Regent's Park are also within 2 miles (3 km).

Dining options, 4 bars/lounges

This smoke-free hotel's 4 restaurants, 4 bars/lounges, and health club are some of the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

MP3 docks, WiFi

The 1059 soundproofed guestrooms offer WiFi and MP3 docks. Other amenities include 24-hour room service, wired Internet, and LCD TVs.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room May 8 - May 9

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed (Superior Plus)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hilton London Metropole ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hilton London Metropole

Everyone (1) Couples (1) Family (1)
4 out of 5
The property wasn't unique. It was just a hotel. For the price, i would have liked for it to be more unique.

Posted by on Aug 2, 2019

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1 out of 5
This Hilton hotel is definitely NOT a four star hotel, I’d give it two stars at best. The room was old, moldy, and provided the bare minimums for a stay. Here’s why: 1. Bed- very lumpy, springs collapsed and both sides sagging on either side. VERY uncomfortable to sleep on, worst hotel bed that my wife & I had ever encountered. We lifted the sheet and the mattress was completely stained, very disgusting! 2. Carpet- stained in multiple areas. 3. Fridge- empty and not even pulled in. Why, in a self- proclaimed 4 star hotel, would you not have a functioning mini-fridge? It was basically just furniture to hold the tv on. 4. Bathroom- mold in the shower and chipped paint on tub. The shower head couldn’t be positioned to face the inside of the shower, it sprayed onto the bathroom floor. The air vent also was thick with crud and dirt. 5. When we checked out, the desk agent didn’t even bother to ask how our stay was. We had to tell him about it. He revealed that the hotel was being slowly renovated floor by floor. We asked then why guests were being booked in these failing rooms if they knew that they badly needed to be renovated and he didn’t have an answer. He only offered us a room upgrade (to be used by the end of this year) at that specific hotel. (If we ever came back). This was the worst Hilton Hotel that we had ever stayed in.

Posted by on May 17, 2019

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4 out of 5

Nice hotel close to the Underground

Pleasant experience. The only issue I had was the ac (which was on top of the pull out bed) leaked in the middle of the night and saturated one of my family members. Called hotel staff who moved half of us to a new room at 3am to sleep, and then next day moved all of our stuff into a new hotel room for remainder of our stay. They also compensated us for inconvenience. Everyone was friendly and the breakfast buffet is delish!

Posted by , from Florida on Jun 18, 2018

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About the Hilton London Metropole

Location 225 Edgware Road, London, England W2 1JU

Renovations + Closures

This property is undergoing renovations from September 28 2020 to June 1 2021 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. You'll find a business center on site. Public spaces have free WiFi. Event space at this hotel measures 44116 square feet (4098 square meters) and includes a conference center. A health club, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton London Metropole. For a fee, parking is available. This 4-star London hotel is smoke free.

  • 1059 guestrooms or units
  • 24 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 44116 sq ft of conference space
  • 4098 sq m of conference space
  • Built in 1973
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (26.8 km / 16.6 mi)
  • Train station: London (QQP-Paddington Train Station) (1.3 km / 0.8 mi)
  • Metro station: Edgware Road Underground Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton London Metropole offers 1059 accommodations with MP3 docking stations and laptop-compatible safes. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 32-inch LCD televisions come with pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

EDG Bar & Lounge - This cocktail bar specializes in international cuisine.

Whisky Lounge - Onsite bar. Open daily.

Sports Bar - Onsite sports bar. Open daily.

Fiamma - This restaurant specializes in Mediterranean cuisine.

Herb N' Kitchen - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
  • Weight limit: 75 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.50 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 35 per pet, per stay plus GBP 35 one-time cleaning fee
  • Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton London Metropole
  • Hilton Metropole
  • Hilton Metropole Hotel
  • Hilton Metropole Hotel London
  • Hilton Metropole London
  • London Metropole
  • London Metropole Hilton
  • Metropole Hilton London
  • Metropole London
  • Metropole London Hilton
  • Hilton London Metropole England
  • Hilton London Metropole Hotel London
  • Hilton London Metropole Hotel
  • Hilton London Metropole Hotel
  • Hilton London Metropole London
  • Hilton London Metropole Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.