During our stay there was a cockroach infestation. On the first night we killed 15. As suggested by Vrbo, we tried to resolve issues with the property owner before reporting it. This is what we did, however the owner did not reply to multiple messages about the cockroaches until we called them. Three whole days later, leaving us to sleep and live among cockroaches, the owner organised an exterminator. However, things were not resolved, and so we went to Vrbo who said they couldn’t help as it wasn’t reported within 24 hours. The exterminator was organised again, but throughout the stay dead cockroaches were found in new places. Due to the cockroaches, we kept all of our belongings in our suitcases, kept washed utensils and plates in the fridge, and ate out every day. This made the trip very expensive and far from relaxing.
Among the infestation, there were dirty utensils, limescale on the shower head, black marks on the fridge seal, dirty kettle, and the bathtub was squishy underfoot. The shower head was replaced thankfully, and the owner came to clean the fridge and kettle days after we arrived. We contacted the owner three more times regarding further dead cockroaches and the utensils but no reply. We have received NO compensation which was agreed on. We wanted to leave but everywhere was fully booked.
Also, the property was not newly renovated, at most freshly painted and new flooring. The kitchen and bathroom were dated. The bed was two singles put together.
Very poor