6/10 Okay
Ricardo
Traveled with partner
Sep 17, 2025
Liked: Staff & service
One of my biggest gripes about this property is that I reserved a boutique queen room that had a balcony. After checking in and unpacking, I was thinking to myself that I am in the wrong room. I double checked my confirmation email and sure enough I was in the wrong room. After looking on the hotels site, I was placed in a petite queen with no balcony. I go down to talk to the front desk staff and explained the error and the reply that I got was “the boutique and petite are the same room and we do not reserve rooms by type”. Even though the staff are super friendly, this put a sour taste in my mouth after multiple times showing my confirmation email stated the room with the balcony. I let it go and stayed in the room that was assigned. After this exchange I started to notice things about the room that I wasn’t happy about like a mini fridge that wouldn’t stay cold enough to store soft drinks, mold on the lamp shades and dirty linens. Also, if you are the type that needs your room to be dark to sleep, stay away. The rooms two windows are right under the lights for the walkway and almost makes it as bright as if you had the lights on in the room.
Final recommendation is to be cautious when booking here. Yes it’s cheaper than staying at a major hotel but don’t let the pictures deceive you.
Ricardo
Stayed 2 nights in Sep 2025
