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Sheraton Princess Kaiulani

3.5-star property
120 Kaiulani Ave, Honolulu, HI 1-855-201-7819
3.9 out of 5
Good!
See all 37 travelocity Reviews

"Good for the money. We will go back for sure " More

By a verified traveler on Sun 29 Jan 2023

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Hotel Description

3.5-star hotel near Waikiki Beach, connected to a shopping center

Oceanside stay

A stay at this Waikiki hotel places you steps from Moana Surfrider and a 5-minute walk from Waikiki Beach. Waikiki Beach Walk and International Market Place are also within half a mile (1 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the 24-hour gym and perks like free WiFi. There's a poolside bar on site, and laundry facilities and concierge services are also provided.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$218* Per night/room Feb 28 - Mar 1

Room, 2 Double Beds, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility & Hearing w/ Transfer Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (Kaiulani Wing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Princess Kaiulani ratings based on 37 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Princess Kaiulani

Everyone (12) Couples (7) Family (15)
5 out of 5
Good for the money. We will go back for sure

Posted by on Jan 29, 2023

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Comment from Hotel Management

Jan 30, 2023 by Guest Experience Manager

Aloha Walter, Mahalo for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations with our great value. It was our pleasure accommodating you, and we look forward to you making Sheraton Princess Kaiulani your home away from home whenever your travels bring you to our city.Mahalo,Jasmine F.Guest Experience Manager

4 out of 5
this property was centrally located and easy to get into and be on the beach within minutes... What was kind of a bummer was going from the pool area there is a group of vendors... we experienced more than twice homeless people begging for monies and/or smoking marijuana... hate that smell... to be fair that smell is all over the place.

Posted by on Nov 8, 2022

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5 out of 5

Posted by on Oct 29, 2022

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5 out of 5

Posted by on Aug 17, 2022

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5 out of 5
Conveniently located in the heart of downtown Waikiki. Love this hotel for the friendliness, clean room, and amazing location.

Posted by , from Milton on Jun 24, 2022

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Comment from Hotel Management

Jun 30, 2022 by Guest Services Manager

Aloha Leigh, mahalo for all the tremendous praise! We are thrilled that our location was just what you were looking for. Situated one block from Oahu's famous Waikiki Beach, we are very fortunate to be within walking distance of some excellent dining choices, shopping, and so much more. Mahalo once more, for sharing your experience about our friendly staff and refreshing accommodations so that future guests can see what makes Sheraton Princess Kaiulani a perfect choice when visiting our beautiful island. Safe Travels! Mahalo, Jasmine F. Guest Experience Manager

4 out of 5
Overall it was OK. Our room was facing the parking lot which I guess you get what you pay for when you dont pay EXTRA for beach front. Room was pretty small though. We got the 2 double beds and was pretty tight in there for the 4 of us ( 2 dults 2 kids) compared to stays at other resorts. Pool was pretty clean and so was resort, close to strip and beach. ABC stores in every corner make it easy to grab a quick bite. Cheese cake factory located down the street. On Site food at the BAR was actually pretty good (ordered chicken wings and Fries).

Posted by , from COVINO on May 24, 2022

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3 out of 5
Was promised a king size bed Got a double. Theybsaid , when you book with a 3rd party , travelocity, your promised NOTHING. EXACT QUOTE.

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 10, 2022 by Director of Operations

Aloha Scotty, mahalo for taking the time to post a review. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression. Mahalo, Ron R., Director of Operations

5 out of 5
A family reunion of nine, we had an excellent time. Staff was friendly rooms were generous and clean, pool was beautiful. Great location a block from the beach, in the heart of Waikiki- can’t wait to come back

Posted by on Apr 8, 2022

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5 out of 5
Lovely property, great staff close to everything

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 4, 2022 by Director of Operations

Aloha Claire, mahalo for your fabulous review of Sheraton Princess Kaiulani. We are thrilled to read you were impressed with our beautiful property and thoughtful associates, as well as our convenient location. It was a pleasure having you as our guest, and we look forward to welcoming you again for another stellar stay. Mahalo, Ron R., Director of Operations

3 out of 5
The central location was great, but the view was awful. The room itself was very shabby. The bathtub didn't work, and the door for the refrigerator was broken. Housekeeping woke us up before 8 in the morning, which was a bit early. The overall property was not that bad, despite having to go to the basement to use the only microwave...it's not a bad spot. I would actually stay here again, just maybe a different wing, not the Kaiulani wing. The staff was amazing! Above and beyond with Aloha!

Posted by on Mar 31, 2022

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About the Sheraton Princess Kaiulani

Location 120 Kaiulani Ave, Honolulu, HI 96815

Property Features

Sheraton Princess Kaiulani offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 14451 square feet (1343 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at Sheraton Princess Kaiulani. Parking is available for a fee. This 3.5-star Honolulu hotel is smoke free.

  • 1000 guestrooms or units
  • 29 levels
  • 3 buildings
  • 14451 sq ft of conference space
  • 1343 sq m of conference space
  • Built in 1955
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge) , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Princess Kaiulani offers 1000 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Sheraton Princess Kaiulani has a restaurant on site.

Splash Bar - This poolside restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - W54801500-01

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is W54801500-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • State tax ID - W54801500-01
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.93 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 31.00 for adults and USD 31.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 45 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaiulani Sheraton
  • Princess Kaiulani Sheraton
  • Princess Sheraton
  • Princess Sheraton Kaiulani
  • Sheraton Kaiulani Princess
  • Sheraton Princess
  • Sheraton Princess Kaiulani
  • Sheraton Princess Kaiulani Honolulu
  • Sheraton Princess Kaiulani Hotel
  • Sheraton Princess Kaiulani Hotel Honolulu
  • Princess Kaiulani Hotel
  • Sheraton Honolulu
  • Sheraton Hotel Princess Kaiulani
  • Sheraton Princess Kaiulani Hawaii/Honolulu
  • Sheraton Princess Kaiulani Hotel
  • Sheraton Princess Kaiulani Honolulu
  • Sheraton Princess Kaiulani Hotel Honolulu

You should know

  • Pool access available from 8:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.