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"The food at all restaurants is delicious and you have a gorgeous view of the beach! The luau is the best one that I have ever attended, and there's ... " More

By a verified traveler on Mon 10 Feb 2020

Hotel Description

5-star luxury resort near Waikiki Beach, connected to a shopping center

On the beach

At this Waikiki resort, you'll be well placed to visit Royal Hawaiian Center and Waikiki Beach Walk, both steps away. Waikiki Beach and International Market Place are also within half a mile (1 km).

Luxury amenities

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a waterslide, and supervised childcare is an added bonus.

IPads, free WiFi

Boasting iPads, the 528 guestrooms also offer free WiFi and iPod docks. Flat-screen TVs, refrigerators, and room service are also available.

Room, 1 King Bed (Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Historic Ocean Suite, Suite, King, Ocean view, Historic Wing

Bed Count 1 King Bed Maximum Occupancy 4 Max

Historic Garden Suite, Suite, 1 King or 2 Double

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Garden View (Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Ocean View, Business Lounge Access, Tower (Mailani Tower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Historic)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Royal Hawaiian, a Luxury Collection Resort, Waikiki ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Everyone (10) Couples (1) Family (3)
2 out of 5
This is a classic older hotel that people should stop by have a drink and walk around. I do not recommend staying here. The rooms are small (I have had rooms in NYC larger), bathrooms are tiny and needed updating. The pool is super tiny and my pool at home is larger. No one was ever there and it was very disappointing. The garden is really an open area with some large trees. Those were nice but that is about it. Beach is small and everything you need, you need to pay for. It is worth the price to get the umbrella and chairs or you are stuck looking for a space. We were there right when Coronavirus hit and hotel was at 30% capacity so you would think service would be great but that was not the case. When we had an issue with our room, they offered to move us to a lower floor. Then we paid for a microwave that did not work and I would not let the attendant leave until we got a new one. The only person that was nice at this hotel was the cleaning lady and she got a nice tip for it.

Posted by on Mar 20, 2020

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Comment from Hotel Management

Mar 21, 2020 by The Royal Hawaiian, Guest Experience Team

Aloha Guest, thank you for taking the time to review your stay with us. We are very sorry for not meeting all of your expectations, and we appreciate your specific feedback about the size of our pool and your bathroom, as we always love knowing what our guests enjoy and the things they would change. Also, your valuable notes about the condition of our accommodations will be shared with the appropriate individuals for future modernization plans for our hotel. Moreover, we also apologize for being able to provide the level of attention you deserve. Your comments have been discussed with our team to make sure we are consistent in our service levels going forward. We value your business and hope you will give us another chance to provide you with a much-improved experience. Mahalo, Ayaka H., The Royal Hawaiian, Guest Experience Team

5 out of 5
The food at all restaurants is delicious and you have a gorgeous view of the beach! The luau is the best one that I have ever attended, and there's always lovely live music playing at the bar. Very quiet rooms and the staff is outstanding. Go talk with Jaz at the concierge desk - she's the best!!!

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 11, 2020 by Guest Experience Team

Aloha Guest, thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled you loved not only our delicious food and luau but also our well-appointed accommodations. It is also a pleasure to know you liked our excellent service. Your compliments will surely be shared with Jaz. We are grateful for your business and look forward to seeing you again soon. Mahalo, Ayaka H. The Royal Hawaiian, Guest Experience Team

2 out of 5
Pool very small. Had to share a pool with next property. Very little seating in lawn area in back except bar area. Not as pretty as I remember it.

Posted by on Dec 2, 2019

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4 out of 5
The bed was really comfortable and we had a great ocean view

Posted by on May 12, 2019

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Comment from Hotel Management

May 24, 2019 by Guest Experience Team

Aloha, Thank you for your review. We are delighted to hear that our Luxury Collection bed was comfortable, and the view from your room was to your liking. We hope to welcome you back again soon!

5 out of 5
the Royal Hawaiian in Waikiki was like paradise! This was like visiting an enchanted forest. The staff was amazing! I wou

Posted by on Apr 16, 2019

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Comment from Hotel Management

May 11, 2019 by Guest Experience Team

Aloha, Thank you for your kind comments! We are delighted to hear that you had a memorable stay with us, and look forward to welcoming you back again in the future.

5 out of 5
I liked the history of the hotel.The hotel is in excellent condition considering it's age.

Posted by on Apr 9, 2019

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Comment from Hotel Management

May 11, 2019 by Guest Experience Team

Aloha ! Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We are thrilled to hear that you had such an enjoyable stay with us, and hope to have the opportunity to welcome you back again in the future!

5 out of 5
very clean and nice...also center of Waikiki is good for shopping ,dinning. beach is right there, so easy to enjoy!!

Posted by on Apr 3, 2019

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Comment from Hotel Management

May 11, 2019 by Guest Experience Team

Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We are thrilled to hear that you had such an enjoyable stay with us, and hope to have the opportunity to welcome you back again in the future!

3 out of 5

Posted by on Feb 23, 2019

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5 out of 5

Posted by on Jan 17, 2019

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2 out of 5
The hotel service staff is on strike & it caused much stress due to the room being cleaned and not having the restaurant and bar availability. Really a shame!!

Posted by , from Chandler on Oct 21, 2018

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About the The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Location 2259 Kalakaua Avenue, Honolulu, HI 96815

Renovations + Closures

This property is closed from March 23 2020 to December 1 2020 (dates subject to change).

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Royal Hawaiian, a Luxury Collection Resort, Waikiki you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, a 24-hour fitness center, and a spa tub. Parking is available for a fee. This 5-star Honolulu resort is smoke free.

  • 528 guestrooms or units
  • 4 dining venues
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1927
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (15.5 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers 528 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and iPod docking stations. Beds feature down comforters. 37-inch flat-screen televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Honolulu resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • iPad
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Surf Lanai - This restaurant specializes in Hawaiian cuisine.

Azure Restaurant - This beachfront restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Mai Tai Bar - This beach bar serves light fare only. Open daily.

Royal Hawaiian Bakery - This coffee shop specializes in American cuisine. Open daily.

A Royal Hawaiian Luau, ’A - This restaurant serves dinner only. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Abhasa Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - W58245760-01

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is W58245760-01. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available.The property affirms that it follows sanitization practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - W58245760-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 48.29 per accommodation, per night

The resort fee includes:

  • Sporting facilities or equipment
  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 42.00 per person (approximately)
  • Airport shuttle fee: USD 32 per person (roundtrip)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawaiian Royal
  • Royal Hawaiian
  • Royal Hawaiian Luxury Collection
  • Royal Hawaiian Luxury Collection Resort
  • Royal Luxury Collection
  • Royal Luxury Collection Resort
  • Royal Hawaiian Luxury Collection Resort Waikiki
  • Royal Hawaiian Luxury Collection Waikiki
  • Royal Hawaiian Honolulu
  • a Luxury Collection Hotel Honolulu
  • The Royal Hawaiian
  • The Royal Hawaiian
  • The Royal Hawaiian A Luxury Collection Resort
  • The Royal Hawaiian a Luxury Collection Resort Waikiki
  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki Resort
  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki Honolulu

You should know

  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.