The Royal Hawaiian, a Luxury Collection Resort, Waikiki

5.0 star property
Upscale beachfront resort connected to a shopping center with 2 outdoor pools

Choose dates to view prices

Photo gallery for The Royal Hawaiian, a Luxury Collection Resort, Waikiki

View from room
Meeting facility
View from property
2 outdoor pools, cabanas (surcharge), pool umbrellas
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Gym

Explore the area

View in a map
2259 Kalakaua Avenue, Honolulu, HI, 96815
  • Place, International Market Place
    ‪3 min walk‬
  • Place, Royal Hawaiian Center
    ‪5 min walk‬
  • Place, Waikiki Beach
    ‪7 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪17 min drive‬

Room options

Historic Room 1 King, Resort View

9.4 out of 10
Exceptional
(55 reviews)
  • 330 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Historic Room 2 Double, Resort View

8.8 out of 10
Excellent
(36 reviews)
  • 330 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Historic Graden 1 King

9.0 out of 10
Wonderful
(33 reviews)
  • 330 sq ft
  • Sleeps 3
  • 1 King Bed

Historic Garden 2 Double

9.2 out of 10
Wonderful
(29 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

Historic Ocean View 1 King

8.8 out of 10
Excellent
(13 reviews)
  • 330 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Historic Ocean 2 Double

9.2 out of 10
Wonderful
(7 reviews)
  • 330 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Historic Garden Jr. Suite 1 King

8.2 out of 10
Very good
(11 reviews)
  • 540 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Historic Ocean Deluxe 1 King or 2 Double

9.4 out of 10
Exceptional
(3 reviews)
  • 380 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Historic Garden Suite, 1 Bedroom, 1 King

8.4 out of 10
Very good
(11 reviews)
  • 885 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Historic Ocean Suite, 1 Bedroom, 1 King + Sofa bed

  • 730 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Prestige Oceanfront Suite, 1 Bedroom, 1 King + Sofa bed

  • 1547 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Mailani Tower Ocean 1 King, Oceanfront

8.6 out of 10
Excellent
(14 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Mailani Tower Ocean 2 Double, Oceanfront

8.2 out of 10
Very good
(12 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Mailani Premier Ocean 1 King Oceanfront, High Floor

8.6 out of 10
Excellent
(30 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Mailani Premier Ocean 2 Double, Oceanfront, High floor

8.6 out of 10
Excellent
(16 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Mailani Family Loft Suite 3 Double

  • 604 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

Mailani Tower Ocean Suite 1 Bedroom, King or 2 Double, Sofabed, Oceanfront

  • 750 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Mailani Ocean Corner 1 King, Oceanfront, Corner room

  • 400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Historic Room 1 King, Resort View, Mobility/Hearing Accessible, Tub

  • Resort view
  • Sleeps 3
  • 1 King Bed

Historic Room 1 King, Resort View, Mobility/Hearing Accessible, Roll-in Shower

  • 330 sq ft
  • Sleeps 3
  • 1 King Bed

Historic Ocean 1 King Mobility/Hearing Accessible Room, Transfer Shower

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Mailani Tower Ocean Suite 1 Bedroom, Mobility/Hearing Accessible, Oceanfront

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Historic Garden Suite, 1 Bedroom, 2 Doubles

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

About the neighborhood

Honolulu

On the beach.A stay at this Waikiki resort places you steps from Royal Hawaiian Center and a 5-minute walk from Waikiki Beach Walk. International Market Place and Waikiki Beach are also within half a mile (1 km).

What's nearby

  • International Market Place - 3 min walk - 0.2 miles
  • Royal Hawaiian Center - 5 min walk - 0.3 miles
  • Waikiki Beach - 7 min walk - 0.4 miles
  • Waikiki Beach Walk - 7 min walk - 0.4 miles
  • Honolulu Zoo - 15 min walk - 0.8 miles

Getting around

  • Hālaulani / Leeward Community College Station - 24 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 31 min drive

Restaurants

  • ‪Island Vintage Coffee - ‬2 min walk
  • ‪Tsuru Ton Tan - ‬2 min walk
  • ‪Island Vintage Shave Ice - ‬2 min walk
  • ‪Restaurant Suntory - ‬2 min walk
  • ‪Panda Express - ‬2 min walk

About this property

The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Upscale beachfront resort connected to a shopping center with 2 outdoor pools
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Royal Hawaiian, a Luxury Collection Resort, Waikiki you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. This luxury resort also offers a children's pool, a 24-hour fitness center, and a garden. Parking is available for a fee.

This Honolulu resort is smoke free.

  • 528 guestrooms or units
  • 4 dining venues
  • 12002 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1927
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers 528 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

55-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Abhasa Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered self parking on site (USD 55 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 to 58 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Designer stores
  • Full-service spa
  • Shopping mall
  • Snorkeling
  • Surfing/bodyboarding
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 155.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 18 to 58 per person
  • Covered self parking fee: USD 55 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 155.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W58245760-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is W58245760-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number 260020050000

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hawaiian Royal
Royal Hawaiian
Royal Hawaiian Luxury Collection
Royal Hawaiian Luxury Collection Resort
Royal Luxury Collection
Royal Luxury Collection Resort
Royal Hawaiian Luxury Collection Resort Waikiki
Royal Hawaiian Luxury Collection Waikiki
Royal Hawaiian Honolulu
a Luxury Collection Hotel Honolulu
The Royal Hawaiian
The Royal Hawaiian
The Royal Hawaiian A Luxury Collection Resort
The Royal Hawaiian a Luxury Collection Resort Waikiki
The Royal Hawaiian, a Luxury Collection Resort, Waikiki Resort
The Royal Hawaiian, a Luxury Collection Resort, Waikiki Honolulu

Frequently asked questions

How close is The Royal Hawaiian, a Luxury Collection Resort, Waikiki to the airport?

The Royal Hawaiian, a Luxury Collection Resort, Waikiki is 10.7 mi (31-min drive) away from the Daniel K. Inouye Intl. Airport (HNL) airport, the closest popular airport to the property.

How much does it cost to stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?

As of Nov 26, 2025, prices found for a 1-night stay for 2 adults at The Royal Hawaiian, a Luxury Collection Resort, Waikiki on Dec 22, 2025 start from $432.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki have an airport shuttle?

Airport shuttle services are not available at The Royal Hawaiian, a Luxury Collection Resort, Waikiki.

How close is The Royal Hawaiian, a Luxury Collection Resort, Waikiki to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki offer free breakfast?

Free breakfast isn’t provided at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, but full breakfast is offered for a fee of between USD 18 and 58 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?

No, there is no casino at this resort.

What time is check-in at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Royal Hawaiian, a Luxury Collection Resort, Waikiki?

Free parking is not available at this resort. Self parking is available for USD 55 per day, and valet parking for USD 65 per day.

Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki have a pool?

The Royal Hawaiian, a Luxury Collection Resort, Waikiki features 2 outdoor pools and a children's pool.

Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki have a restaurant?

There are 4 onsite restaurants, offering options like American cuisine, a beachfront location, and ocean views.

Does The Royal Hawaiian, a Luxury Collection Resort, Waikiki have a spa?

Pamper yourself with a day at Abhasa Spa, where you can enjoy hot stone massages, body scrubs, and facials.

How close is The Royal Hawaiian, a Luxury Collection Resort, Waikiki to downtown Honolulu?

The Royal Hawaiian, a Luxury Collection Resort, Waikiki is 2.7 mi away from Honolulu.

The Royal Hawaiian, a Luxury Collection Resort, Waikiki Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 766 out of 1008 reviews
Rating 8 - Good. 131 out of 1008 reviews
Rating 6 - Okay. 51 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 27 out of 1008 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LLOYD, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to the beach, shopping, and restaurants. The staff is friendly and the property is well maintained. One thing I especially liked, I entered my room while housekeeping was there. The door was open so I just walked in. The housekeeper politely asked for my door key and checked to make sure it unlocked the lock. Kudos for that.
Stayed 4 nights in Sep 2025

10/10 Excellent

LLOYD, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and attentive. The property is clean and well maintained, and access to the beach is quick and easy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kimberley Joy

Stayed 5 nights in Aug 2025

8/10 Good

Edward, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic room was in very good condition. The housekeeper was very friendly and made me feel welcome. The gardens and peaceful environment is wonderful. The breakfast restaurant is extremely expensive and just okay. I really missed having a balcony to sit out on and also for drying bathing suits. The comes with a huge nice quality tv, however the internet speed was so slow that the tv was unusable. Overall I enjoyed my stay :)
Stayed 12 nights in Aug 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience to beach and shopping
Stayed 3 nights in Aug 2025

8/10 Good

Joseph, APO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best
Stayed 5 nights in Aug 2025

8/10 Good

Meshal

Liked: Cleanliness, staff & service, amenities
Excellent location, average hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriel Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love The Royal Hawaiian. It’s so convenient to restaurants and shopping and the beach.
Stayed 7 nights in Aug 2025

10/10 Excellent

Lisa

Stayed 3 nights in Aug 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort

Resort is beautiful. Staff are fabulous - so friendly and helpful. Our room was spacious and Ned was very comfortable. However, our aircon was very noisy so we couldn’t hear the TV or have it on at night. Everything else was wonderful.
Stayed 3 nights in Aug 2025

6/10 Okay

Melissa Ann Soriano

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property badly needs a major upgrade in terms of furniture, carpet/flooring, restrooms, hallways, bathrooms. Royal Hawaiian provides excellent service and amenities that speak of luxury, however, everything appears so shabby and dated. The Azure restaurant should consider changing chefs as the food in the fixed menu dinner was not good. Valet and guest services are excellent. But tipping becomes very costly.
Stayed 7 nights in Aug 2025

10/10 Excellent

john

Stayed 5 nights in Aug 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a honeymoon! We will come back again! Staff was incredible, service was incredible and view can’t be beat!
Stayed 10 nights in Jul 2025

10/10 Excellent

Alexandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel!
Stayed 6 nights in Jul 2025

10/10 Excellent

Derek, North Attleboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful with an amazing location. Tucked away, yet close to everything. Great stay. Highly recommended
Stayed 3 nights in Aug 2025

2/10 Terrible

Dennis

Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Jul 2025

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place, clean and quiet rooms. Had everything we needed for our stay. Staff was very friendly and helpful.
Stayed 1 night in Aug 2025

8/10 Good

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeremy, Palm Springs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We LOVE this hotel. This was our 7th time staying here, and we will continue to stay there well into the future. From the minute you get there, you are treated with respect and like family (ohana). The grounds are immaculately maintained and there are flowers and good scents around every corner. I will note - prices are outrageous. Drinks at the Mai Tai bar are great, but service is a little slow and very pricey. We ate at Azure for breakfast and it was a GREAT experience. Elaine, our server, was amazing and made it that much better. If you can swing it, get a beach umbrella. It gives you guaranteed shade and a place to sit and that is priceless. The hotel is located in a prime spot. Great breach, but also right in the middle of the city. You can walk anywhere. There are plenty of spots to shop and eat within walking distance. Don't be afraid to get off the main street and try a little restaurant and offers local food. Well worth it. Royal Hawaiian - we can't wait to come back next year.
Morning view from our hotel room.
Stayed 6 nights in Jul 2025

10/10 Excellent

Derek, North Attleboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 4 nights in Jul 2025

10/10 Excellent

Diana, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the entire staff is 5 stars. We loved every minute.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
loved it! will be back!
Stayed 2 nights in Jul 2025

4/10 Poor

Abraham

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Paid for a deluxe suite with an ocean view… was given a suite on the second floor with a view of palm fronds obscuring the entire ocean view. Requested a higher floor and was told that they had no other rooms available in the historic building. After living in Hawaii for over 20 years, this turned out to be the worst staycation experience ever. The woman who checked us in, was cold and unwelcoming. Waikiki has certainly lost its previous quality of service, while it has gotten even more expensive. Maybe okay, if you’re a once in a lifetime visitor to Hawaii, but we know better and this is not the way we wanted to spend our staycation. If you’re a local, go somewhere else, if you’re a visitor, good luck. Told us we had to check out at 1pm, even though we had their email that said we could check out at 2pm, because we were Gold Elite level Bonvoy members. But the manager wouldn’t even fulfill the basic benefits of our Bonvoy membership status. Showed him the email and he said he could only do 1pm, and that was after questioning who had sent me the email. Finally, it was the most uncomfortable bed we ever slept in. Both our backs were hurting after this stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Visothavong, Conroe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family recently spent a fantastic vacation at the Royal Hawaiian, and I couldn’t be more pleased with our experience. The hotel itself is stunning, offering a perfect blend of luxury and Hawaiian charm that truly made us feel special. A special shoutout to Sully and Brandon at the Azure Bar — they absolutely made our stay memorable! Their warm hospitality, thoughtful service, and friendly personalities created a welcoming atmosphere that we genuinely appreciated. Not to mention, they served the best cocktails we've ever had, which was the perfect way to unwind after a day of exploring. Overall, the Royal Hawaiian exceeded our expectations, and we’re already looking forward to our next visit. Highly recommended for families seeking a mix of comfort, beauty, and top-notch service!
Stayed 7 nights in Jul 2025