10/10 Excellent
Conrad, San Francisco
Traveled with family
Jul 9, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not sure about the hotel at first because the picture on website looked very dated. I wanted a beachfront hotel. But, when we first walked into the hotel, the scent of plumeria is very impressive. We originally had two rooms, one ocean view and one regular. We arrived early and wanted to check into a room. We are a family of four with 2 adult children. Sora was so helpful. She gave us a family suite with partial ocean view with one king size bed and 2 double beds, so our family can stay together. Since it wasn't an ocean view like we originally booked, she had our resort fees waived. She spent the time and asked her manager who was also very accommodating. We didn't need the second room since this room accommodated all four of us. The manager was able to cancel my room without any penalty. Everyone was so friendly and willing to work with you. The room was so big and quiet, the beds were so comfortable. The bathroom is a bit small but it worked out. They even provided umbrellas. We had a fantastic stay. I will definitely stay here again and recommend it to everyone. Thank you Sora for all your patience and your help.
Conrad
Stayed 4 nights in Jul 2025