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"The lady that check us in was great, very helpful. The property looks great. Getting the room cleaned was difficult. There were no trashcans in our ... " More

By a verified traveler on Wed 14 Jul 2021

Hotel Description

Hotel near Coligny Beach in Hilton Head Island

Oceanside stay

Within a 15-minute walk of this South Forest Beach hotel, you'll find Coligny Beach and Coligny Plaza. Sea Pines Forest Preserve and Van Der Meer Tennis Academy are also within 3 miles (5 km).

Renovated in 2016

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 78 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include premium bedding, rainfall showerheads, and coffee/tea makers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$239* Per night/room Aug 15 - Aug 16

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking (Efficiency Suite, 2 Person Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking (Upgrade)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Grand Hilton Head Inn, Ascend Hotel Collection ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Hilton Head Inn, Ascend Hotel Collection

Everyone (4) Couples (1) Family (4)
3 out of 5
The lady that check us in was great, very helpful. The property looks great. Getting the room cleaned was difficult. There were no trashcans in our room and no one would bring us one. It is convenient to the beach.

Posted by on Jul 14, 2021

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5 out of 5
It was hard getting into the area to check in. When we got to the room we were disappointed our view was of the roof top HVAC’s unit. For the price we paid it didn’t seem worth it. Nobody told us when you went to get breakfast you had to wear a mask just to enter the food area. So we had to go back to our room. Parking is horrible.

Posted by on May 16, 2021

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2 out of 5
1. Woke up and turned the light on in the bathroom in our 3rd floor hotel room to a large roach crawling around on the floor. Luckily was able to coax it out of our room and put a towel down in the threshold to keep it out. 2. VERY limited parking. Called front desk to figure out where the overflow parking options were only to be on hold for 10 minutes. My husband ended up going to the front desk while I was on hold in the car and neither of the employees at the front desk were on the phone or helping any other customers. WOULD NOT STAY HERE AGAIN!

Posted by , from South Carolina on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by Art

We apologize that you had an unpleasant stay with us. I am particularly concerned with the issue you had with the roach. No excuses, but just a questions. Would you be able to tell me if this was a Palmetto Bug? This will assist us in how we treat the room. I will review your comment about the desk staff with the appropriate employees that were on duty to re-enforce our commitment to providing excellent service with them. I am available should you need to discuss your stay further. Regards, Art Buff Operations Manager

4 out of 5
Room was clean however hotel was being remodeled and we were not told. All in all our trip was fine.

Posted by on Jan 7, 2020

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3 out of 5
Showers should have been updated. Floors were filthy. Bed was comfortable!

Posted by on Sep 1, 2019

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Comment from Hotel Management

Oct 22, 2019 by Sincere apologies

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4 out of 5

Posted by on Jun 15, 2019

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5 out of 5

Posted by on Apr 19, 2019

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4 out of 5
They let us check in early. Rooms are kind of old and beds were made sloppy but clean. The lady running the breakfast buffet had a terrible attitude and acted like everyone being there was an inconvenience. Otherwise it is nice being close to the beach.

Posted by on Apr 16, 2019

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3 out of 5
Every thing was nice but had no breakfast I was only offered a coupon to a restaurant. The bathroom was nice what looked like it had just been painted but not very well.

Posted by on Nov 27, 2017

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Comment from Hotel Management

Nov 29, 2017 by GEORGE A.

Thanks for staying with us, and for letting us know. We appreciate your feedback!

About the Grand Hilton Head Inn, Ascend Hotel Collection

Location 36 S Forest Beach Dr, Hilton Head Island, SC 29928-6246

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Grand Hilton Head Inn, Ascend Hotel Collection offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Grand Hilton Head Inn, Ascend Hotel Collection. Self parking is free. You'll have access to the health club at a partner property. A complete renovation of Grand Hilton Head Inn, Ascend Hotel Collection was completed in May 2016. This Hilton Head Island hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 5 levels
  • Built in 1990
  • Continental breakfast (free)
  • Beach lounge chairs
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hilton Head Island, SC Airport (HHH) (14.9 km / 9.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Hilton Head Inn, Ascend Hotel Collection offers 78 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch LED televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Hilton Head Island hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Hilton Head Metropolitan
  • Grand Hilton Head
  • Grand Hilton Head Inn
  • Grand Hilton Head Inn, Ascend Hotel Collection Hotel
  • Grand Hilton Head Inn an Ascend Hotel Collection Member

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.