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"The bathroom had a strong chemical odor and there were ants on the floor. " More

By a verified traveler on Fri 29 Nov 2019

Hotel Description

Helena guestrooms with free WiFi

In Helena

Within 2 miles (3 km) of this Helena hotel, you'll find Exploration Works and Montana Historical Society Museum. Montana State Capitol and Great Northern Carousel are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (One-Bedroom)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible (Roll In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Wingate by Wyndham Helena Airport ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Wingate by Wyndham Helena Airport

Everyone (7) Family (3)
2 out of 5
The breakfast bar was okay. The location was good. The TV didn’t work. The door handles to the rooms were worn out and in need of repair/replacement. It took maintenance/front desk 13 hours to address the lack of TV service in the room. The hot tub was out of service, the room fridge was on the brink of going out, the shower whistled, and the elevator squealed like the beginning tune of a horror sene of a movie. Front desk wanted me to run up and down 3 floors with my belongings, instead of giving me the keys for 2nd room (because they would rather move us than the TV’s). We had to confence them to give us the keys for second room to allow us walk our belongings down the hall 5 rooms, and then return the first set of keys. I was told on numerous occasions that someone would be right there, to then have to sit around and wait a few more hours to then be told, “huh the TV doesn’t work, let’s move you rooms. But I don’t know when that will be available so go ahead and wait.” There was no apology for the inconvenience, no compensation for our time. We won’t be going back there.

Posted by on Feb 24, 2020

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Comment from Hotel Management

Mar 10, 2020 by Sassion Beckman, Gm

We are very sorry to hear about your stay! We are working hard to improve our hotel daily.We a=hope you do come back and try us again. Thank you for the review. Have a great day!

3 out of 5
The bathroom had a strong chemical odor and there were ants on the floor.

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 6, 2019 by Sassion Rhodes, GM

Sorry to hear about your experience. Thank you for your review. Have a great day!

1 out of 5
everything was bad from check in, the cleanliness, to the elevators and hot tub out of order

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Sassion Rhodes, GM

Hello, sorry to hear about you experience. We will address these issues directly. Have a great day!

2 out of 5
Our rom was less than properly cleaned. Wet Grounds in the coffee pot, paper receipts under the bed, body hair in the bathroom.

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 4, 2019 by Sassion Rhodes, GM

Sorry about this experience. Have a great day!

5 out of 5
Every well kept property. Hotel inside and outside was well done and kept up.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Sassion Rhodes, GM

Awesome, thanks for your review. We hope you have a great day!

5 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Sassion Rhodes GM

Thanks for the great review and have a great day!

5 out of 5
Had a great stay will stay again great place!! With a wonderful continental breakfast

Posted by on Dec 8, 2018

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Comment from Hotel Management

Dec 9, 2018 by Assistant General Manager

Thank you for taking the time to tell us about your recent stay. We appreciate all feedback. I am happy to hear the continental breakfast was to your liking and you had a great stay. We hope to see you again the next time your travels bring you through Helena!

2 out of 5

Fell Short of Expectations

Cons: Give staff guidance on how to solve problems instead of just apologizing. That was not enough.
Checked in and my room was upgrade from 2 queens to a suite. I appreciated the free upgrade. Unfortunately, the room air-conditioning did not work. I asked the staff several times if they could fix it. They said there was nothing they could do and the hotel was booked. One staff member checked the room and just opened the windows for me. I asked if they could call maintenance and I was told he didn't work on Saturdays and that is all they did for me. I took my family out of the hotel in hopes that the room would cool down by evening. It did cool down, but I had to leave the windows open through the night. This would seem not to be a big deal, but it allowed for the training going by every hour to be a little tough on sleep. In addition, the windows are low (about 3 feet from the floor), so having a 3 year old playing and sleeping in the room not comforting since I had to tell him several times to stay away from the window. Last thing I wanted was a little one falling out of the window. Having a dual vanity in the bathroom was nice, except for one of the sinks was clogged up so it didn't drain water. Went to have my kids take a bath in the morning in the Jacuzzi tub, but it had not been cleaned well so there was a lot of hair in it from the previous guest. In the morning, took everyone down to the breakfast. Complimentary breakfast was nice, but with the hotel being booked they really needed someone besides one person cooking. Staff struggled to keep food stocked.

Posted by on Aug 7, 2017

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2 out of 5

Letdown of a hotel stay

Pros: close to soccer fields
Cons: See above for my list. Refill the pet waste bags outside in the parking lot. Have more coffee containers available in the breakfast area.
I had called in advance to secure a roll-away since the hotel only had a king bed for my party of 3 people. I was not told that the roll-away was first come first serve. Had I been told that when I had called in advance, I would have brought a back-up blow up bed for my daughter. We all were able to sleep together. However she had a cold and now my husband and I have a cold. I would have gladly have paid a roll-away registration fee to have secured one. Operationally, this hotel is in need of a management boost. You can tell they are running the place on a shoestring and not focusing on customer service or experience. The entire hotel needs to be scrubbed down as there is a bit of a layer of grime/smudges/fingerprints on every surface. Beds need to be vacuumend behind the headboard as well as the carpet corners. This gave me the icky hotel feeling which is hard to shake. Front desk staff needs additional training and to be present at the check out desk at all times. Breakfast staff should not be wearing headphones when they are refilling the breakfast counters as it suggests I'm bothering them when I ask where the hot water is. Since when did biscuits and gravy constitute a good breakfast? Eggs were powdered and awful. Fruit bowl was empty. Overall, I will not return.

Posted by on Jun 19, 2017

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5 out of 5

Clean quiet

Here one night very clean and quiet which is great. Though the hotel isn't brand new, it's very clean and nice. Breakfast was good.

Posted by , from montana on Nov 9, 2015

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About the Wingate by Wyndham Helena Airport

Location 2007 N Oakes St, Helena, MT 59601

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wingate by Wyndham Helena Airport offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A roundtrip airport shuttle is free (available 24 hours). The business-friendly Wingate by Wyndham Helena Airport also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Helena hotel is smoke free.

  • 100 guestrooms or units
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Helena, MT (HLN-Helena Regional) (2.7 km / 1.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Wingate by Wyndham Helena Airport offers 100 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. This Helena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Downhill skiing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it follows cleaning and disinfection practices of Count on Us (Wyndham) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices; the SafeStay (AHLA - USA) cleaning and disinfection practices; the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Tourism fee: USD 1.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Helena Wingate
  • Wingate Helena
  • Wingate Wyndham Helena
  • Wingate Wyndham Hotel Helena
  • Wyndham Helena
  • Wingate By Wyndham Helena Hotel Helena
  • Wingate Wyndham Helena Airport Hotel
  • Wingate Wyndham Helena Airport
  • Wingate By Wyndham Helena
  • Wingate by Wyndham Helena Airport Hotel
  • Wingate by Wyndham Helena Airport Helena
  • Wingate by Wyndham Helena Airport Hotel Helena

You should know

  • Pool access available from 6 AM to 11 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.