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Big Horn Resort, Ascend Hotel Collection

2.5-star property
1801 Majestic Lane, Billings, MT 1-855-201-7819
3.5 out of 5
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See all 14 travelocity Reviews

"Wonderful stay. Very clean. Breakfast was great and water park was a bonus. Dog barking in room next to us was only downside. " More

By a verified traveler on Mon 20 Jun 2022

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Hotel Description

Family-friendly hotel with water park access, connected to the convention center in Billings

Convention convenience

Within 2 miles (3 km) of this Billings hotel, you'll find Advanced Care Hospital of Montana and ZooMontana. Rimrock Mall and Norm Schoenthal Island are also within 6 miles (10 km).

Poolside dining

A water park and an indoor pool are featured at this smoke-free hotel. There's fun for all ages with a waterslide and an arcade/game room, and families will appreciate the onsite laundry facilities. Relax with a drink at the bar/lounge and enjoy free perks like full breakfast and free self parking.

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$154* Per night/room Aug 7 - Aug 8

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Big Horn Resort, Ascend Hotel Collection ratings based on 14 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Big Horn Resort, Ascend Hotel Collection

Everyone (4) Couples (1) Family (3)
5 out of 5
Wonderful stay. Very clean. Breakfast was great and water park was a bonus. Dog barking in room next to us was only downside.

Posted by , from Coyle on Jun 20, 2022

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Comment from Hotel Management

Jun 22, 2022 by JW

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

5 out of 5

Posted by on Dec 5, 2021

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2 out of 5
Check in was 3 pm my room wasn’t ready until 8 pm., and when I finally was able to get into the room it was open and still not fully cleaned. Then billed later on an extra $20 When the water resort wasn’t open but stated it would be open when I made the reservation in June. Should have at least received a discount for the crappy room and no water access. Pretty outdated as well for the price. The only plus was the front desk man was nice and conversational. Won’t be recommending.

Posted by on Aug 13, 2021

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Comment from Hotel Management

Aug 13, 2021 by JW

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

3 out of 5
Very dissatisfied that upon arrival I found out that the waterpark and arcade were closed. I fell like I should have been notified ahead of time as I booked this in March. I specifically picked this hotel for those options due to having children with me. Upon arrival they did offer to let me cancel the reservation at no cost but I would have had to find other accommodations at the last minute.

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 16, 2021 by JW

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

1 out of 5
The Casino and the reef were excellent but the room I have no bed skirt a torn curtain Dirty windows and the worst thing was that the television remote and the TV didn’t come inside so we had to have the guy come up twice and then you couldn’t change the channel finally we just left it on the channel just not a great experience and probably will never stay there again

Posted by on Jan 1, 2021

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Comment from Hotel Management

Jan 4, 2021 by JJS

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

3 out of 5
Desk clerk was nice, appoligized about reef being closed

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 19, 2020 by JJS

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

3 out of 5
Shower curtain was gross and dirty, floor was dirty

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 17, 2019 by JJS

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

2 out of 5
Water park has went down hill not enough tubes for waterslides . No pool towels

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by JJM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

5 out of 5
Very friendly staff, clean room. Nice to have attached waterpark for family.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by JJS

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

5 out of 5
Nice decor, everything perfect for a traveler. CheckIn was quick, Casino is a plus, $2 draft happy hour.

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 20, 2019 by JJS

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

About the Big Horn Resort, Ascend Hotel Collection

Location 1801 Majestic Lane, Billings, MT 59102

Property Features

Big Horn Resort, Ascend Hotel Collection offers its guests a water park (surcharge), a waterslide, and an indoor pool. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 25000 square feet (2323 square meters) and includes a conference center. The family-friendly Big Horn Resort, Ascend Hotel Collection also features an arcade/game room, a garden, and a picnic area. Self parking is free. This Billings hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 3 levels
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Full breakfast (free)
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Game room or arcade
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Big Horn Resort, Ascend Hotel Collection offers 108 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM.

Big Horn Bar - Onsite bar. Happy hour is offered.

Shark Shack - This café is located by the pool and specializes in pizza. Open select days.

Casino - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a water park (surcharge) and an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's water park is accessible at a surcharge and opening hours vary by season.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Facilities fee: USD 18.00 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Horn Billings
  • Big Horn Resort
  • Big Horn Resort Billings
  • Big Horn Resort an Ascend Hotel Collection Member
  • Big Horn Resort, Ascend Hotel Collection Hotel
  • Big Horn Resort, Ascend Hotel Collection Billings
  • Big Horn Resort an Ascend Hotel Collection Member
  • Big Horn Resort, Ascend Hotel Collection Hotel Billings

You should know

  • Pool access available from 10:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.