Book a hotel near Hands on Children's Museum, Southside

"The room was nice. The beds were very comfortable. Bathroom was quite small, but we made it work. The only thing I wish they had was coffee in the morning at least complementary coffee. The pool area was filthy over by the towels. We sat in the shade and cigarette butts are all over hasn’t been swept in a long time plus no umbrellas at tables. "

"They won’t let anyone check in after 11 pm and tried to fight me to get my money back when I called as a courtesy to let them know we hit traffic and would be there after 12. "

"Yes"

"During my stay, I did not feel very welcomed by the front desk staff. When I arrived to check in, the front desk associate was not very friendly. I handed her my card directly, but she returned it by placing it on the counter instead of handing it back to me. Small gestures like that can say a lot about customer service. While waiting for my check-in to be completed, I noticed her interactions with other guests were much warmer and more engaging. She was asking other guests if their rooms were okay and speaking to them in a very friendly manner. When I came down from my room later, I did not receive the same level of acknowledgment or enthusiasm. I will say that one staff member—a woman I encountered near the elevator—was very pleasant and kind. Unfortunately, the night front desk associate was also not very welcoming. Overall, the experience left me feeling uncomfortable and as though certain guests were treated more favorably than others. Because of that, I would likely choose another property for future stays. Caucasian people were treated better."

"The staff was extremely pleasant and helpful. The location is perfect if you don’t want to travel too far from the hotel. Many great restaurants, stores, and a movie theater are within walking distance. I will be staying here again. "

"I had a good stay for the night that I was there. There was renovation going on, but it was not loud or in the way. There were several eating options in walking distance. The only complaint I had is when I went to take a shower, the soap was out. "