Travelocity Verified Review
"The property was under construction and I was not advised until after I booked the stay. The hallways had debris in them, and it was rough on the feet even in shoes. The pool area was a wreck, dirty towels were over flowing and the hot tub was not functioning properly. The restaurant hostess or front staff (seemed like teenagers) when I asked about if the place served cocktails or just wine had no clue what that was and had to go get an older woman who helped me. The woman merely gave me a drink menu. They couldn't spell and asked my name several times. The food was not that great for the cost. We also got it as carry out, in which they did not provide any napkins or cutlery. And 2 containers tipped over in the bag. Finally at 3 am we gave in to call the front desk about the noise disturbance in the hallway and room.next to us. We have an 8byear old and 2 year old who had to hear the neighbors foul, very foul mouths for quite sometime. About 4 am we were able to get settled back in. By then our room was so hot because we continued to run the heat to try to cover all the noise. They did ask us if we wanted to change rooms, I responded no, the people causing the problem should move I should not have to move 2 small children in the middle of the night. The continental break was cereal and cereal bars. The front desk staff did not even say a word to us when we left. Our 2 year old was very cranky due to lack of proper sleep and was screaming going on the door. "
A verified traveler stayed at Bay Pointe Inn
